Error Messages

Getting an installation error with code 1073740791 on Windows
Hi there, I saw other users also had this issue. I uninstalled dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???
I get a 1073741795 error and the Dropbox app can't be updated to build 260.4.XXXX.
Hello everyone, I am having problem in updating my Dropbox Desktop version from 258.4.3749 to 260.X.XXXX: the installation of the new build can't be completed. After few seconds appears the error code 1073741795. My laptop is very old: I am running W11 23H2 obtained through an installation with Rufus and my CPU is an Intel…
File sharing blocked due to phishing
Won't let me share my own files due to apparent phishing content? I need to copy and share links to my folders and files in order to share to clients and I keep getting an error message saying you have interrupted my sharing activity. Any help would be appreciated to get my account unlocked from sharing files please.
The Dropbox desktop app can't connect to the internet for users in Kazakhstan.
Hello, I am experiencing a connection problem with the Dropbox desktop application on Windows 11. The Dropbox website works normally in my browser, and I can sign in to my account and access my files online. However, the desktop application cannot connect and shows the following message: “No Internet connection. Your…
"Can't share file" due to phishing content?
Hi everyone, I’m running into a frustrating issue and hoping someone here has experienced this or knows how to fix it. When I try to share a specific file from my Dropbox, I get a popup error that completely blocks me. The exact message says: Can't share file We’ve interrupted your sharing activity because your files might…
The Microsoft Store app Dropbox Lite is preventing the Dropbox desktop app installation
We use Dropbox to share files in a group. Recently a user found after editing a spreadsheet that they could not upload it to their Dropbox folder (using a Windows script they had used successfully for years). Unfortunately, instead of asking for help they spent some time trying to sort the problem out themselves, including…
Couldn’t complete share. We’ve interrupted your sharing activity.
When I try to share files, I get message "Couldn’t complete share. We’ve interrupted your sharing activity. For details or to contact support, read our help center article". Currently I don't have any shared links and I don't understand what can I do to resolving this problem. Dropbox Basic plan doesn't allow me to contact…
I'm trying to update the email address of my Dropbox account, but it says it's taken.
Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through. Are there any devices connected to your Dropbox account? PC Question or Issue I am trying to transfer my account over to my new gmail e-mail address, but I get error message…
We're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
Can't update the Dropbox app past v254.4.2518 on Windows 10, error code -1073741819
I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…
The QR code has been deactivated for one of my Dropbox files; how can I obtain a fresh one?
QR code has been deactivated for one of my Dropbox files; how can I obtain a fresh one? Thanks in advance for any help you can render! Regards, David
I can't share folders with my team. My sharing has been blocked due to phishing content.
I am have been trying to share folders with my team - business related information that has no harmful content or anything that I believe could be considered 'phishing content'. Is someone please able to tell me how I can get this blocker removed? Thanks
Can't get rid of a red X next to a folder in my Dropbox folder on Windows 11
Hi again, this is a minor(?) but persistent bug I've been experiencing for a while now in Dropbox for Windows 11. After making certain folders online or offline some time back, this one particular folder has a red X, which in turn puts a red X on the entire Dropbox folder. I can't figure out what the issue is. Everything…
I can't access Dropbox in Kazakhstan
It looks like Dropbox has recently become inaccessible in Kazakhstan. Many users here can no longer access the website or sync their files without using a VPN. I also checked an availability monitoring site, and it confirms that Dropbox is being blocked: link. Could you please confirm whether you're aware of this issue? Is…
My sharing activity has been interrupted for more than 24h.
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"To manage these settings, sign in on the same computer you used to start this backup."
This morning my Macbook Pro told gave me a quick message about Dropbox backups and some files not be available for backup. Since I haven't used Dropbox backup, I didn't worry about it. But when I clicked the message to make it go away, my desktop is gone! I found the "old backup" file and I'm trying to restore that, but in…
The desktop app freezes on macOS with a 'Reconnecting to the internet' error on Mac OS 26.5.2
For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…
I get a "We’ve interrupted your sharing activity" error when trying to share a folder
Hi I’m having issues with Dropbox sharing after years of no issues at all. When I try to share a folder, I receive this message: "Couldn't complete share. We’ve interrupted your sharing activity. For details or to contact support, read our help center article." I cannot share any folders anymore. The help center indicates…
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service
I don't share much very often, and this was quite a surprise! I have no idea what content has caused this, how can this be fixed ? You don't give me any option to contact support, so all I can do is whinge about it in public on this forum. What has violated Dropbox's Terms of Service ? How can I correct this ? If I can't…
Dropbox says my account is out of space, even though I have 0 files in my account.
I have been a user on a church's account for years. They pay for dropbox and upload videos into their folder and I go on to their account for purposes of downloading the video for use elsewhere. This has been the case for at least 4 years. Now I can't access their folder anymore because dropbox says that my account is out…
API metadata rate‑limit lockout during large backup — please advise
Hi Dropbox Support, I'm on a 3 TB plan and I'm backing up a large music‑production library (~1.2 TB, ~130,000 files) to my Dropbox using rclone. After several backup runs today, my account's metadata/listing API appears heavily rate‑limited: a request to list even my 8 top‑level folders returns nothing after 20+ seconds…
My Mac desktop app is stuck on "Reconnecting to the internet. This may take a moment".
Already submitted this here: https://old.reddit.com/r/DropboxOfficial/comments/1ulvz55/reconnecting_to_internet_this_may_take_a_moment/ This has been happening for around the past week. I am on macOS 26.5.2 and Dropbox 258.4.3749 on a M5 Pro MacBook Pro. I've tried reinstalling Dropbox and updated macOS. How can I get this…
I can't copy a file to my Dropbox account (I get an error that I'm over the storage limit).
Hi all, I'm trying to copy files to my dropbox from a link that someone shared with me. I have 2GB of storage free on my account, and the files are around 400MB. However when I try to copy even just one file to my account, it says I've exceeded my storage limit and it won't copy the file. I've tried clearing cookies,…
My Windows desktop app is stuck on "Reconnecting to the internet. This may take a moment".
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…
I'm missing files within a shared folder. Not in deleted files, and no activity.
The directory changed on the MAC seemingly. Files missing, not in deleted or activity. They are a ghost. Was able to open my PC without internet and still have them, paused Dropbox sync turned on the internet again and tried using a Dropbox link from a missing file (these are Adobe Illustrator .ai files) but got a "we have…
I'm getting a "Couldn't start Dropbox" error on my macOS 15.7.7
Application Affected Dropbox Desktop App Device M1 MacBookPro 2021 14” Operating System/Browser (if using the web) macOS 15.7.7 Dropbox App Version (if using the app) 258.4.3749 Question or Issue Dropbox will not let me open. I have tried uninstalling, re-installing, etc etc but nothing is working. This happens after I…
Can't log in to Dropbox Sign on Google Chrome or Safari
The subject says it all. I'm using the latest version of Chrome (Version 150.0.7871.24) and Safari (Version 26.5 (20624.2.5.18.3)), and have also tested in a Parallels virtual machine running Sonoma. I've also tried in an incognito window, clearing cache and cookies, and switching profiles. However, the issue does not…
Error downloading a zip file that's smaller than 4 GB
I can see how many gbs the file is, but when I go to open, download, or send it, I keep getting error messages that the file couldn't be downloaded and other error messages—cant find one, but the other one said it could open zip files but some issue. The zip file is smaller than 4gb

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