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Screenshot in dropbox not working
Hi, I set from dropbox settings to share my screenshots via dropbox (attached photo), however the app does not create a screenshot folder for me inside my Dropbox default folder and does not create any links, and my screenshots remain in the folder they were in.
Dropbox app - desktop.ini
Hi, I installed the Desktop app and it keeps creating a desktop.ini file on my desktop. Is there a way to prevent that?
When I share a file the preview is cut off after 15 minutes. Why is that?
I shared a 17 minute (1.11 GB) .mp4 file. It was reported to me that the video stops after 15 minutes with the note that it must be downloaded by the recipient to see the whole thing. Does the recipient have to do this to view the entire file. I also plan at some point to put up a larger (47 minute) file so the problem may…
Dropbox stuck on node_modules...
Dropbox is stuck trying to sync node_modules. If I hover over the icon it says indexing node_modules. If I open it up, it says Syncing node_modules. The Sync Queue permanantly says "Checking one file" with an animation. It has been like this for days now and won't ever finish syncing. I have excluded some of the…
Pinning dropbox to Quick Access on a PC
Pinning dropbox to quick access on a PC when there is already a different dropbox pinned there, how do I do it? Or How do I get dropbox to open an excel sheet using Excel?
Warning before removing a file from Dropbox
Until recently dropbox warned me before I relocated a file outside my dropbox folder. I appreciated the safety this gave me. Recently I do not get a warning before doing this and I would like to reactivate this feature but don't see how I can manage this.
Dropbox Menu bar app not responding (spinning beachball) on MacOS Mojave (10.14.6)
For the last few days, I've noticed my Dropbox menu bar app shows that it is syncing. But when I hover my mouse over the icon, I see a beachball and can't do anything with it. Also, accessing and saving files in my Dropbox folder is slow. I have attempted a reinstall, but that doesn't seem to have helped. I just found the…
Windows File Explorer crashes only in the Dropbox folder
Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details... - I can access my Dropbox files from within my programs, like CorelDRAW and Adobe, but only for about 60 seconds, then the open or import dialog freezes. - This started about 5-6 weeks…
Document with fillable fields
Hello, I have uploaded a document to Dropbox. It is a document with fillable fields. When I upload it to dropbox, it converts it to a pdf. I need the form to remain as a document with fillable fields. Can you help me with this? Thank you.
Share directory via command-line
Hello, I have Dropbox client installed on Fedora. Everything works as a charm, but I cannot find one function. I am not sure if it is available. I have list of dedicated directory names and emails in csv file like: user1;email1@gmail.com user2;email2@gmail.com ... I use bash script to create directory for every user*. But…
How Connie, a member of the Community, uses Dropbox
We love hearing how you, the Community members use Dropbox. Everyone has their own favorite features and little hacks, so we want to share some with you! Up first, we have Connie (@ConF2_0), a long time Dropbox Plus customer, member of the Dropbox Community, and avid Vault user. Connie sat down with Gavin, a member of our…
Dropbox Finder Folder not syncing
Someone shared a word document with me and its showing up on dropbox.com and its showing up in the dropbox app on my mac (which i don't use). I use the Dropbox folder directly in Finder. The document is not there. Does the Dropbox Finder folder not sync in the same way? Am I missing something here? Thanks in advance.
Dropbox Desktop App Sign-In Error - "Something went wrong - Try again or check out our Help Center."
Hi all, I just installed Dropbox on my Mac (10.15.7) and can't get the sign-in button to load any sign-in page. I get the very helpful error message after clicking the Sign in button "Something went wrong", followed by "Try again or check out our Help Center." I can't find anything about this generic error on the Dropbox…
Dropbox Cache taking up too much space
Hi everyone, I seem to be having a significant issue with my dropbox, specifically cache. Over the past week, I noticed that the storage available on my mac had dropped from 63GB to 4GB (of a 128GB SSD). After some digging, I found that the cache was the cause of this. I tried deleting it once I found it to be the cause of…
"Unknown Error" when saving an Adobe Premire Pro project directly into a Dropbox folder
I use Dropbox to store most of my files so I can share them easily, so I normaly create the projects directly on a Dropbox sync folder on my PC. However, since some days ago, I have started getting this error when trying to create or save a .prpoj directly into a Dropbox sync folder: An unknown error occurred while saving…
Excel files slow sync (cloud)
Excel files, and only excel files are very slow to cloud sync. LANsinc is fast but the sync indicator on the dropbox icon stays on for a long time. I tested by saving a very small excel file, 10kB, takes 10 sec. A similar size file of any other type, including Word, will cloud sync in 1 or 2 seconds. I have no limit on…
Why is the Family room not visible to other members?
I am using family room to share folders/files about COVID-19. I have an extensive library of COVID-19 information. What is confusing to me is why my Family room members do NOT have a Family Room folder on their hard drive as I do. In other words, I can add folders + files to the Family Room via my hard drive easily, but…
Microsoft Word documents won't sync
Hi! Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for the first week, and then yesterday Word just stopped synching. I open a document, work in it, and when I save, it saves to the…
How can I stop "turn on accessibility" from appearing?
I cannot get the box "turn on accessibility" off my screen. I used to check "not now" routinely but now it will not accept no. The "community forum" has not addressed this exact issue. I recently upgraded my MAC OS to Big Sur 11.2.1 FYI, I did consider turning on accessibility but I am uncomfortable with the privacy…
Change settings so my Downloads are not put in Dropbox
Hello, I have a new MacBook Pro and a Cameo Silhouette. I've noticed that whenever I download files for my Silhouette they are automatically placed with my Dropbox files. How do I keep this from happening? I use the free version of Dropbox for a project I'm working on and want to keep work and personal files separate.…
Installation fails for people from Serbia due to certificates - Solution (Windows)
I've noticed that Dropbox has been failing to upgrade from v112 to v113 last week. I've decided to uninstall it and try installing it manually, but the installer would stop with "Error 2" (v114 is also affected). Reading up on it I saw that that error means the issue is outside of Dropbox's control. I've dug up the…
Dropbox icons change from a green tick to two people?
What does it mean when my Dropbox desktop icons change from a green tick to two people figures?
files missing in synced folders on Linux, but not online or on Windows
I've been using Linux for a few months and the Linux version of Dropbox has been great. Recently, though, I wiped Linux, installed Windows, and then installed Linux again so I can dual-boot. I didn't have this problem on Linux before. All the folders and sub-folders are showing up, and some are synced perfectly, but others…
Unable to transfer files
I've been having difficulty with transferring files from my old laptop to the current one I have now. Whenever I try to transfer my files, a pop-up shows up on the bottom of my screen; saying that it was "Unable to create transfer". I have transferred folders with Dropbox before, so I'm unsure why this is happening now.
Shared folder only available online, not on desktop
Hi! I have a shared folder with a collaborator. I can access this folder when I log into the website, but it does not appear on my desktop no matter what I do. I've tried rebooting, synching, and checking the permissions. Every time, it appears in my folders online but again not on my desktop. Would love any advice or…
If the app is offline, will files still save and sync?
Hello all! I am writing and constantly updating a word document. It is saved on my Dropbox desktop app so I can access it on my other computers. I am wondering if I continue to write on and save the document while OFFLINE (without WiFi) is the document updating/saving itself on the dropbox app? Or can it only be…
Can no longer open powerpoint files
I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a spaceship symbol next to them (word and excel documents still have the normal symbol next to them and open fine) and wont…
Cannot let others download my folder: "The zip file is too large."
When I share the link to a folder to a colleague, he cannot download the folder because DropBox says "The zip file is too large." I have read [here](https://www.dropboxforum.com/t5/Dropbox-files-folders/How-to-download-large-files-and-folders-from-Dropbox/td-p/220123) and in order for it to be dowloadable a folder must be…
How to know if/when a file has been downloaded?
If I create a link to one of my files, and I give that link to a friend, then he can download it. Is there a way for me to know if or when ANYBODY ever downloads that file? (Regardless of whether the person Has or doesn't have a Dropbox account.) Thanks.

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