Desktop

Hello, We have installed dropbox into my sons pc with my reference…but hes ineligible for some reason, most probably we are using same network at home. this is a completely legitimate new user (my son ) who signed up on his own physical computer, but it was flagged because his device was connected to our shared family…

Implement "online-only" option for files sync in the Linux Desktop app/CLI, as it already exists in Windows and macOS applications (https://help.dropbox.com/pt-br/sync/make-files-online-only). This is an old request in the Linux community, as we can see in the forums listed below:…

In Windows, when I right-click a file in File Explorer and choose Copy Dropbox link, the link goes straight to the clipboard. Nothing shows whether it is a view link or an edit link.

Jag har försökt åtskilliga ggr. att uppdatera Dropbox för att kunna använda den, men inte lyckas. Den vill bara att jag skall uppdatera en gång till.

I have used Dropbox for many years with no problem. Recently, I have had the following problem on my PC. If I try to delete a file in a Dropboc subflder with WIndows Explorer, it hangs, reporting "Preparing to recycle from Dropbox". WIndows Explorer deletes files in the normal way if they are NOT ina Dropbiox folder. In…

Starting from a fresh install of Dropbox (after a fresh install of macOS Sequoia), I'm experiencing a major Dropbox problem: Initially all my Dropbox files are absent So initially Spotlight thinks there are no files, so the entire Dropbox file structure is invisible This means I can't search for a file I have in mind …but…

If I pause for a certain time, it does not resume after this time. See screenshot - paused until 10:15 but it is already 10:18 (and leaving it much longer doesn't make it start) This used to work, and there was a previous report from 2025 ("Pause Sync" does not automatically restart on my Windows device. - Dropbox…

The Problem:When uploading multiple files via the web browser interface, users currently have no way to set a custom order or prioritize which file gets uploaded first in the queue. Real-Life Context & Use Case:As a filmmaker and long-time Dropbox user of 15 years, sending heavy footage directly through the browser is a…

I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…

A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…

Hi Dropbox Community, I purchased a new Acer Nitro V 15 laptop yesterday. It came with the Dropbox Promotion app preinstalled, but it repeatedly shows the error: “We failed to download Dropbox.” I downloaded Dropbox separately from the official website and signed in, but my account still shows only 2 GB. Could anyone help…

I know this right-click menu has been an issue recently, but my thing seems a little different. First: I am running Windows 11 pro with Dropbox 269.4.4231 My issue issue is that the right click menu keeps disappearing. I saw on a previous thread a direction to install the latest stable version of dropbox, which I did, and…

Features in this update: Added support for Business Basic plans in the Dropbox desktop app. Added support for the new FSS trial conversion and AI credit add-on checkout flow. Fixed in this update: Added a close button to the Share modal on Windows. Fixed an issue where copying links from Finder or File Explorer could be…

I have a Family Plan an have created a Backup folder where I have store Document and Pictures, 91 Gb. I want to stop syncronizing of the Backup folder so I have good data available when user data gets corrupt. Periodically I want to get may Backup data synchronized. How can I get this done?

I haven't been able to open dropbox links that my coworkers share with me on our shared dropbox team account in the finder for several days now. The option just disappeared. Tried all the usual stuff, resetting dropbox, uninstalling/reinstalling, logging out/logging back in, restarting computer, using a different browser,…

Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…

There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…

Hi - I've been looking to switch my Dropbox location to an external drive on my Mac, but having problems getting this to work ('Could't Start Dropbox) after a few iterations with various troubleshooting, such as an advanced reinstall. Installing with a default location works fine. I'm on File Provider (as described here),…

The “Make Available Offline” feature has suddenly stopped working properly in the Dropbox desktop app on Mac. Some files and folders simply refuse to download for offline access, no matter how many times I select “Make Available Offline” from the right-click menu. Other folders are only partially downloaded, with some…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: Fixed an issue affecting Dropbox folders on external drives on macOS that could cause files to stop syncing. Fixed an issue where clicking the Dropbox tray icon might not open…

The Dropbox desktop app has a limit on the number of files it can sync to a computer. When I signed in, the app told me "Dropbox can't sync over 500,000 files to this computer" and asked me to choose folders. But the Selective Sync window only shows the size of each folder, not how many files it contains. Size says very…

In the Dropbox desktop app for Windows, the Preferences window, Selective Sync and Manage hard drive space have a fixed size. They cannot be resized or maximised. With a large Dropbox, going through the folder lists in Selective Sync means a lot of scrolling in a small window, and longer folder names are cut off. It is…

Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…

Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…

Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years you’ve asked for a simple way to exclude files and folders from sync without using selective sync feature. We’re testing a new…

I am having a persistent problem with Dropbox Desktop on Windows 11. Dropbox installs and authenticates successfully, but the tray application remains indefinitely at “Starting…” and never begins syncing. I have already performed extensive troubleshooting, including a genuinely clean installation of the current 64-bit…

Title: Option to disable the tray flyout panel when opening Dropbox I run Dropbox at startup on Windows 11 and want it syncing in the background at all times. That part works well. The problem is the flyout panel. Every time I click the Dropbox icon in the system tray, or open the Dropbox app while it is already running, a…

As of October 3, 2026, Dropbox’s Ubuntu resolute repository causes apt update to exit with code 100: File has unexpected size (1192 != 1203). Mirror sync in progress? Direct downloads, independently of APT, show inconsistent repository files: InRelease is dated September 29, 2026, and expects AMD64 Packages.bz2 to contain…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: Fixed an issue where users on the streamlined desktop app could not sign in to an additional Dropbox account from the tray menu under Preferences > Accounts. Fixed an issue where…