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I'm seeing a 400 error when opening an Excel file on my macOS desktop app.
Hi - I've been trying for the last couple of days to open a file in dropbox on my iMac. It’s a file I access al the time and was working fine before I went away on vacation last week. While away I accessed the file on my iPad but now that I’ve returned I can’t open it on my computer anymore. I’ve downloaded it and renamed…
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The right-click options for Dropbox are missing from macOS Tahoe 26.1.
Hi everyone — iMac M1, Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no…
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Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
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Latest Stable Build 250.4.3245
Why does the latest build not show up in any of the Desktop builds?
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I received my fax but page 3 seems to be incomplete.
I received a fax with the body on page 3, but page 3 was cut short above the header. Is this a dropbox fax side problem, or does this require the sender to try again? If support is required, how can I receive support for this issue? Thanks!
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Getting a message stating 'DropboxUpdater will not open in a future release of macOS'
New Macbook here, upgrading from a 2019 Intel-based system; used Migration Assistant and everything seems fine. I'm getting a bunch of these warning pop-ups: Support Ending for Intel-based Apps This version of "DropboxUpdater" will not open in a future release of macOS. Learn how to update to an Apple silicon version. I…
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How can I link the correct Dropbox account to my Windows desktop app?
I have just set up a new Windows laptop. My identity is not the same email address as my Dropbox account. I need to know how to set up Dropbox in my correct email. My Dropbox folder in File Manager shows no files because it’s the wrong email address. please help!
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"Storage full" notifications when I'm using less than 60% of my quota
This seems to be a common issue, but I haven’t found any effective solutions yet. Whenever I open Dropbox on my Mac, I receive a notification that my Dropbox is almost full and I need to upgrade. The notification states that I’m using 55% of my available space, but I don’t have any backups. This is frustrating and…
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Why can't I save a new file while syncing?
Longtime user, first time caller. I got a new computer a couple of weeks ago and I've noticed when I try to save audio files (I'm a radio producer) it gives me error messages if Dropbox is syncing the previous file I saved. This was never an issue before (and still isn't) on my old computer. I'm used to rapidly cutting and…
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Is there a way to remove the Dropbox options from the context menu?
Hi, recently Dropbox has started cramming my Explorer context menu with all of these options I mostly don't plan to use: Come on. Do you think it's ok to just dump all your stuff in there? If every app on my PC would do the same, would I have to manage dozens of entries on that menu? This is terrible UI design, it's bloat,…
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The camera uploads folder is corrupted on my desktop app.
My desktop folder for Camera Uploads is corrupted. I cannot view nor access photos from my laptop. What is the best way to condemn that folder and create a new one to synch with all the photos I have in the cloud (they are all viewable via the web app). I have rebooted my compuer. I restarte the DB app. Only the Camera…
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Is there a way to remove the Dropbox options from the context menu on Windows 11?
Operating System Windows 11 Question or Issue I would like to remove the Dropbox context menu items from my right-click context menu as I do not use them and they clutter up my menu. How do I go about removing them?
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"There was an error whilst opening this document" error when I try to open some of my files.
Windows 11 Surface Pro 7 Yesterday I created some PDF documents from some Grok/Mistral data from summarizing some Uni readings. Initially I was getting a fail when auto saving the output as PDF so I manually highlighted and saved as a PDF using the Print option. When I went to open these documents I kept getting a popup…
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Indexing stuck at 691 files for 36+ hours – Tried all standard troubleshooting
Hi everyone, I’m facing a persistent issue with my Dropbox desktop client on Windows. The app is stuck at "Indexing 749 files" and has not made any progress for over 36 hours. I have already tried a series of deep troubleshooting steps guided by Gemini (AI), but nothing seems to resolve the hang. Here is a list of what I…
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There are no thumbnails for my files on the Windows 11 desktop app.
The thumbnails for the dropbox folder on my Windows 11 are not showing up. This issue is making it difficult for me to work since I need the thumbnails to choose photos for my projects. In all the other files on my laptop the thumbnails are showing up no issues. I have reinstalled the Dropbox app on my computer along with…
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The Dropbox app on one of my connected macOS devices is unusable after unlink-relink
Sorry guys, this one is a bit long, but my dropbox is now totally unusable on my production computer, and I don't know how to fix. I'm on a mac mini 2023 under sonoma 14.5 , dropbox latest version downloaded today. STATE BEFORE PROBLEM : Dropbox installed on this mac mini in 2023, dropbox sync works very well between 4…
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How can we go back to the stable version of the desktop app after installing the beta one?
Hello —- we turn on the "early release" "beta" option xxxx.3.xxxx —- so now we we want to revert to the stable version —— so we turn off the setting on Dropbox.com —- so will the client / win version now revert to the stable version —- ******.4.******
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Why were conflicted copies of my folders created on some connected devices?
On my iPhone, in addition to my usual folders I created (let's call them name1, name2,..), I see a second copy of TWO of them, "name1(conflicted copy 2026-04-27" and "name2(conflicted copy 2026-04-27". Some but not all folders inside these appear in both, but some apparently have been moved to the "conflicted" version…
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Debian Linux - Key is stored in legacy trusted.gpg keyring
When I run "sudo apt update" on my system I get an error about the Dropbox key being stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg) and apt-key being deprecated. I searched google for an hour or so and tried multiple different solutions but can't find anything that works. It seems that the public key needed to…
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OpenPGP signature verification failed with Debian Trixie.
Warning: OpenPGP signature verification failed: http://linux.dropbox.com/debian trixie Release: The following signatures were invalid: BADSIG FC918B335044912E Dropbox Automatic Signing Key Error: The package repository 'http://linux.dropbox.com/debian trixie Release' is not signed. please add new key to:…
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The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
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The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer
I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
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My PDF files can't be viewed/opened on the Windows desktop app.
I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have…
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Is there a way to share or move backup files to my Dropbox folder?
This discussion was created from comments split from: How can I move Dropbox backup files to regular Dropbox? .
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I see a white screen when trying to share a file/folder via the desktop app.
Not sure what happened it worked fine all these years. Now when clicking on sharing a file or folder I get a white empty box with the dropbox logo on the left upper corner. Not sure what is going on. I need to use that feature for my clients. Thanks,
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I can't move my Dropbox files to an external drive
2025 Macbook air m4 Dropbox v240.4.8493 I have 2tb in dropbox and I want it all on an external drive and Dropbox has no way to do this. I tried logging out and changing the storage location - that doesnt work. Every time I switch it and log in dropbox closes because of an error and when I reopen it hasn't switched; the…
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The desktop app freezes on macOS with a "Reconnecting to the internet" error
Dropbox Desktop app on macos 248.4.3576 stopped syncing with error message "Reconnecting to the Internet. This may take a moment". I tried: - restarting the mac - removing all apps that may interfere - tailscale, VPN, firewall, etc. - connecting via LAN or via WiFi - reinstalling Dropbox Nothing worked so far. Google Drive…
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Full offline installer of Dropbox app for windows 11
I believe there is a restriction on my work station that installer won't work on my windows 11. I always need full offline version of windows desktop dropbox to be able to use it on my desktop. Now a new version of dropbox has come out and my old version does not sync anymore. I have uninstall old version but can't find…
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The upload speed on my macOS 26.4 desktop app is very slow.
Device Mac Mini M4 Operating System/Browser (if using the web) MacOS 26.4 Dropbox App Version (if using the app) Syncing Status Very slow! Question or Issue I am have very slow upload speeds. It is taking 50 minutes to upload a 2.2 gig file. My upload speed is 490. I thought it was my computer, so I purchased a new one.…