Nancy Dropbox Community Moderator

Hey @"nana61"! To clarify a bit more, is the current Dropbox account that you’re using a personal one (Dropbox Plus/Professional), or is it part of another Dropbox team? I’ll be able to further guide you this way.

Hey @"LucyGebhart23"! Besides the VPN that you’re using, do you have any other security programs (antivirus/firewall) running on your device, that could be interfering with Dropbox? If yes, can you please temporarily disable them as well, and restart your device?

Thanks for the visual, @"dardar4". Did you also restart your device (after removing the Dropbox app that had been installed via the Microsoft Store), and you keep seeing the same error message?

Thanks for reporting this here, @"scotty321" and @"impallo". Since I’ll also need a visual to investigate this further, can either of you please post a couple of screenshots of what you see in this thread? If there’s any personal info showing, please make sure to remove it beforehand. Let me know when you’re ready.

Hey @"JBAlt"! Based on your last screenshot, it looks like the majority of your Dropbox space is used by regular files indeed (that would be the files/folders you’ve saved under your All files page here). In case you don’t need some of these files, can you try to delete a couple (as a test), and let me know if that makes a…

@"imrandall", sorry for jumping in, but can you clarify what you mean when saying that the file is there, but it can’t be found? If you use the search bar on www.dropbox.com, can you see the files that you’re missing? Any relevant screenshots you can send over are also welcome and appreciated. 

No problem at all! Yes, that is correct; the most important thing is to make sure that the connection with your HDD drive isn’t interrupted while the Dropbox app is running on your device. Other than that, you can copy files from one drive to another. Now, as for the syncing status of your files, I’d also suggest making…

Thanks for the screenshot! It looks like you’re referring to this plan (Dropbox Basic Extra). This isn’t an offer per se, but rather a separate plan (like Dropbox Plus, etc) which is available to some users in specific countries. Like the rest of our subscriptions, you can have this plan for as long as you wish, by…

Hey @"Henryrchrd", welcome back to our forum! The setup that you’re suggesting could indeed work. However, even though I’m not personally using the same setup, I’d advise you to always make sure that your HDD is connected to your computer before you turn it on and that you don’t disconnect the drive while Dropbox is…

Hi @"adithya_hn"! Welcome aboard our Community. Can you send me a few more details on the offer you received (e.g. what website did you see it at, etc)? If you can provide any relevant screenshots, that’d also be great. Give me a nudge, once you’re ready.

Hi @"fampietersen76", and welcome to our forum. Can you send me a full screenshot showing where you clicked on exactly, in order to upgrade your Dropbox account? Also, when saying that you paid for a Plus plan with 3 months extra, can you please clarify that? Did you encounter any sort of offer perhaps? If yes, I’d like a…

Hi @"Poppy17"! Did you see Hannah’s post and try her suggestions? Let us know how it went.

@"sthreatt", did you see Hannah’s previous message, by any chance? If you still need our help, please let us know more info on your experience and we can look into your request.

Hey @"devedsmith", I’m pinging you here to see if you need any further help with this, after seeing my previous message.

That works too, @"reginafaye"! You can delete it whenever you’re ready. If you need something else, feel free to give me a nudge.

Hey @"reginafaye", let me hop in here. If you check the syncing status of your Dropbox app now, does it state that it’s up to date? If it does, you can add a small file to your old Dropbox folder and check www.dropbox.com to see if it appears there (it shouldn’t, since that folder should no longer be syncing to your…

Hey @"SarahSwanston2026"! Have you made any progress with the issue you were having? Let us know if you need more help, and we’ll be happy to further assist.

Did you have the chance to perform the reinstall, @"Louis22"? Let us know of the outcome.

Hey @"pixi1235", I’m giving you a nudge here, in case you have any updates you’d like to share with us.

Hey @"Lenworth21"! Our team is currently looking into this; this is why we haven’t shared any updates yet. Whenever we know more, we’ll let you know here. Thanks for your patience!

Hey @"Steve T.21"! Any chance you still need our help with this? Let me know.

Hi again, @"IanMcK"! Sorry for the ping. I was wondering if you saw Hannah’s message and if it helped point you to the right direction. In case you're still unsure about the issue you're having though, please send us the info Hannah asked for and we can check this further.

Did you have the chance to check out the thread Walter shared, @"DaedalusWren"? Let us know, if it helped.

Hey @"RedRaselom13", I’m just pinging you here to see if you still need any sort of assistance. Let me know.

Hi @"rtheinz"! Thanks for your post today. Before troubleshooting this further, I’d like to ask you a few questions. First off, when saying that “you transferred everything over from the new one”, you mean that you moved files/folders from an old computer over to the new Dell device that you purchased. Correct? If yes, how…

Hey @"shaund23", can you let me know the Dropbox app version that you’re running at the moment?

I’ve opened a ticket for you, @"IgorF1", since we’ll need account visibility in order to investigate this further. Please check the inbox of your email address and reply back to my message, when you get the chance.

Were you able to resolve the issue you were having with your Dropbox referrals, @"AleGio"? If not, we can further assist.

Hi again, @"FunnyFrank"! Just circling back here to see if you read my previous post. Let me know.

@"DonnetteD", did you get to see Hannah’s reply by any chance? Let us know, if you need any further assistance.