Nancy Dropbox Community Moderator

Hey @"tlc328", hope you’re doing well. Did you manage to sync more folders to your desktop app with the steps Hannah provided?

Hey @"tal s.4", I’ve gone ahead and logged a new ticket for you, so that we can look into this together. Please reply to it, whenever you see it in your email address’s inbox.

Hey @"chernc", I’d like to follow up here, in case this is something you’d still like us to look into. Let us know.

Thanks for posting this here, @"OleChristen"! Do you happen to have any antivirus/firewall or other security programs enabled on your computer? If you do, I’d like you to temporarily disable them, as a test, and restart your device. If that doesn’t seem to make a difference, I’d like a screenshot of the cloud-symbol icon…

I’m sorry to hear this happened, @"Rich127". When removing the Dropbox app from your computer, did you also delete your local Dropbox folder and tried to re-sync everything from the start? Or did you relink your Dropbox app to an existing Dropbox folder? Had you used selective sync in the past, in order to remove folders…

@"devedsmith", out of curiosity, do all of these shortcuts point to the same Dropbox folder on your computer? If yes, can you right-click on them and send me a screenshot of the options you see?

Glad to hear that did the trick! Can you send me a screenshot of the online-only files that you mention, and a visual of how much space they’re taking up on your device? Is your Dropbox app stuck syncing 2 files, even if you restart your computer? Also, when saying that you closed the Dropbox app and it’s still running, do…

Hey @"dublindude", when saying that you’re having issues while downloading the files in batches, are you referring to the Dropbox website or the desktop app? Can you send me a screenshot of what you see exactly on your end?

@"Kevin W.19", did you get to see Hannah’s previous message? We’d like to know in case you’re still having the same issue, so that we can check this further.

@"4thAndFifteen", can you please follow these steps and let me know how it goes? -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the…

Thanks for the visual, @"sharjeelasif42". Have you tried an unlink - relink of the Dropbox app? If you have, then I suggest waiting for our support team’s reply, since they have account visibility and they can further guide you (I checked your ticket once more and I could locate your latest email to them).

@"Olius", did you click on the ellipsis button/the button with the 3 dots that Walter mentioned previously? If yes, there should be an option to download your files. In case you can’t see it though, please send me one more screenshot of the options you see instead.

@"jojo_59", can you send me a screenshot of the space usage that you see here?

I just opened a ticket for you @"entodoays", so that we can investigate this further. Please reply back to me, and we’ll go from there.

I’ve gone ahead and logged a ticket for you too, @"Qzma". Please reply back to me, when you have some free time.

Hi from me as well, @"Penisoo". Can you send us the screenshot(s) Megan asked for previously? It’ll help us to have a visual of this, in order to further investigate.

Thanks for reporting this here as well, @"IgorF1". Do you mean that you’ve tried both the advanced reinstall and the steps provided in the other thread I had previously linked?

Hey @"sharjeelasif42", I see that you also posted here about this and I’ve replied to you. Let me know, once you’ve seen my reply in the other thread.

Thanks for posting here, @"sharjeelasif42"! When saying that you checked your antivirus and security settings, can you please specify that? If you haven’t done so, can you also temporarily disable your antivirus and restart your computer? Other than that, is this something you noticed after an OS or Dropbox update on your…

Thanks for posting back, @"Robin17". I’ve gone ahead and logged a ticket for you, since we’ll need to investigate this further. Please take the time to check your email address and reply back to me. We’ll take it from there.

Thanks for your post, @"Lisa K.11"! Just to make sure I got this right; you can’t see the Dropbox icon in your system tray, even if you double click on the Dropbox app that you see in System > Apps. Does this sound correct? If yes, can you send me a screenshot of what you see when going to your System > Apps? Finally, I’d…

Hey @"Robin17", I wanted to check if you still need our help here. If you do, please share with us the info Megan asked for previously.

@"SnailMango", is there any chance at all that your friends were connected to the same IP address as you, when they accepted your referral and installed the Dropbox app? Other than that, is it possible that any of them had previously signed in to the desktop app on their devices with a different Dropbox account? This will…

Hi @"jeckle"! Thanks for your post. Please check the inbox of your Dropbox email address, when you get the chance. Since it sounds like you’re having this issue, I went ahead and logged a ticket for you. See you there.

Welcome to our forum, @"BenJac75", and thanks for your post. I’d like a few more details, in order to look into this. First off, can you clarify the exact number of files located within your local Dropbox folder? You can easily track this by right-clicking on the Dropbox folder and going to its Properties/Get info section.…

Hi @"heathersadeg"! Let me jump in here, too. One more thing to clarify; you’re only getting this error when trying to make folders/files online-only, correct? Do you see the same message, if you right-click on your folders/files and select another option from the drop-down menu? Other than that, I’d like to know the…

Thanks for posting this on our Community, @"rb27"! Did you notice this behavior after any sort of Dropbox/OS update on your computer perhaps? I was also able to locate another thread from a user who was having a similar issue. Can you have a look and let me know if their solution works for you? If it doesn't help, please…

Hi @"FunnyFrank", and thanks for your post. As a first step, can you clarify the Dropbox platform that you’re using? I’ll be able to further help this way.

Did you also follow Walter’s suggestion to reinstall the Dropbox app, @"entodoays"? If you didn't, and you'd like to give it a try, please make sure you’re not on the free Basic plan first with more than 3 devices currently linked (otherwise, you may not be able to re-link your desktop app).

Let me jump in here too, @"MaryJDKrane". Just to clarify, is he unable to see your file both on www.dropbox.com and his desktop app? If he only can’t see your file on the Dropbox app, but he can see it online, then this means that there’s a syncing issue on his end instead.