Megan Dropbox Community Moderator

Hey @idlecompass, let me jump in here too! When you say it defaults back to your personal account, could you clarify what you mean? Are you trying to sign in or create a brand-new account with your work email? Specifically, when you sign in with your work credentials, does the website redirect you to your personal one?

Hi there, @Starvingarchi, thanks for bringing this to our attention. I completely understand your frustration, so let's see what we can do to figure out what's causing this. As a first step, can you let me know how many files you currently have in your Dropbox folder? Could it be more than 300K? If so, can you remove some…

Hey there, @User_0! I just sent you an email in order for us to have a closer look into this. I reach out to your Community-linked email address, so please reply back to me from there. Thanks!

Hey there, @Michele_B, let's jump right into this! That is a bit unexpected, but let's investigate. Please hover over the Dropbox icon in your taskbar/menu bar (near the WiFi/clock) and send me a screenshot showing the app version in order for me to have a visual too. Keep me posted, and we'll take it from there!

Hey there, @biancasantiago! After checking your account's plan tab and all the info you've provided, it looks like your trial has indeed been cancelled. In that case, you can safely ignore that email, as it might be a one-time false alarm. If you need something else, please let me know and I will be more than happy to help…

Hey there, @ukhalid74, welcome to our Community! Keep in mind that shared links don’t expire on their own; they stay active until the sender deletes or deactivates them. However, if they are on a paid plan (mainly on Professional and team plans), they have the option to set an expiration date, after which the link will…

Hey @Rachel L. If the context menu item is still missing after restarting your device, there may be a device-specific issue affecting its appearance. Note that all options should be available if the Dropbox desktop application is installed with admin privileges. In the meantime, if you notice the same behavior, please try…

Hey @Rachel L. & @Draco696969! Are you noticing this behavior across all .txt files or only a specific one? Additionally, if you create a new file or make a copy of the existing one, does the problem still occur?

Hey @Leslieschiffer! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @Apenilla! Thanks for posting here today. Could you try the steps above—quitting the app and trying again—to see if the behavior persists? I'll be waiting for your response!

Hey @EvolvedBonobo! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @lisa2314! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @sfaxer! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @Angela_S! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @gianmarconieri! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @SSSVCreations, let's see what we can find about this together! As a first step, would you mind clarifying the OS your mobile device is using, along with your Dropbox version? To make sure we're on the same page, are you using these steps to enable camera uploads? Also, here is a troubleshooting article. If you…

Hey there, @kentbrew! Can you clarify the current OS you're using on your Mac at the moment? As for your questions, I'd be happy to answer them: A "headless" version of Dropbox refers to running the application on Linux without a Graphical User Interface (GUI). In regards to your selective sync settings you can read more…

Hi there, @Shootingstar610, let's jump right into this! I'd like for you to try an access your plan page online. What do you see there? Keep in mind that the page should specify what's using your Dropbox quota. Could it be that you have any active Backups or shared folders taking up space in your account? Let me know more,…

Hey there, @patrickk! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @MGS1968, thanks for posting here today! Happy to see that your issue is now resolved! 😊 We'll be one post away if you ever need anything else, thanks!

Hey there, @aorodrigo, welcome to our Community! You did amazing initial troubleshooting on your end! I'm going to need to look into this further, so I’ve created a ticket for you. Please reply to me, and we'll take it from there. Thanks a bunch!

Hey @inscriptor! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @robshookphoto! You can see more about this specific icon and what it means here or here. Instead of clicking the icon, have you tried making the folder or files available offline using these steps? Do you notice any difference?

Hey there, @BJ22, welcome to our Community! The original thread you posted under was a bit outdated, so I moved your post to a new one. Please feel free to describe the issue in as much detail as possible. If you have screenshots, don't hesitate to send them over so I can take a closer look. I'll be waiting for your…

Hi there, @SianW, let's jump right into this! Please bear in mind that an empty Dropbox account after a period of inactivity is usually caused by one of two main issues: logging into the wrong Dropbox account or the account being deleted due to inactivity. How long has it been since you last accessed your account? Please…

Hey there, @andrei_t! Can you please let me know the app's exact syncing status as shown in your menu bar? Also, could you try signing out and then back into the app? Maybe that will do the trick. Finally, can you please check if Private Relay is currently enabled on your device?

Hey @bruce678! Thanks for the heads up. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey everyone, thanks for reporting this! I'm going to dig a little deeper with the team and get back to you as soon as I have more info. Hang tight, and thanks for your patience!

Hey there, @drbmbay45, welcome to our Community! I believe your issue is similar to others already reported, which is why I merged your query into this thread. Could you please clarify the exact OS you are using, along with the Dropbox version installed on your device? Also, could you try the steps I provided here and let…

Hey there, @Chets181! I just reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!