Mark Super User II

The team are good and will hopefully spot this soon :)

RobertL39 wrote:None of the possible causes in the "Help" article, like spam, copyright, bandwidth etc, apply One of them will - even if a false positive. Most likely a copyright / virus / malware flag on a file. You need to log a ticket with support via www.dropbox.com/support and ask for help. 

erinrg wrote:I am a paid member but my account was hacked so I had to sign up again as a basic member just to submit the inquiry. Ah, unfortunately then its just a waiting game. Unless, if you are still logged in on your desktop you log one via that and reference one of the other tickets (closing duplicates as Rich said). 

erinrg wrote:When submitting the form it says that the response will be in 1-2 business days. That is not ok If you are a paid member it is often quicker, however, free users will take longer to reply to. 

Hi Unfortunately this isnt how Backup works. It doesn't create commonality between folders on different devices, that isn't something Dropbox has ever done. It simply moves things in to the \Dropbox directory to sync them. You can follow https://help.dropbox.com/organize/dropbox-backup to stop backing up your folders,…

Hi Just so we are on same page here is the issue that you moved from iCloud to Dropbox but they didn't all transfer from iCloud correctly? If so you need to speak to Apple support to see if they can help. If you moved them on a computer have you checked to see if they are in the Dropbox folder but maybe haven't sync'd to…

The official Dropbox app only uploads things on your camera roll, but, third party ones (which is what Samsung Folds sounds like) may do other things.

What exactly is the program you are using to upload? Im not aware of an official Dropbox app called Dropbox Lite. Do you have a link or anything?

Dvan wrote:If you look at my latest screenshot of the file properties above, you can see that the files are located in Dropbox as per the location. They may be in the Dropbox directory, but OneDrive is syncing and controlling them - that often happens if you try and sync the same directories twice, or, OneDrive has its…

Dvan wrote:The files are not 0 bytes, I have also attached a screenshot of what is visible from my desktop. The issue, I think, is that everything has been moved to under the deleted team account. That screenshot really helps, however, those images show that the files are not in Dropbox but are actually stored in OneDrive…

user28487546574 wrote:I can look back on the version history but I can't rewind the files and I think it's glitched can someone look in to it. Are you a paid member? Rewind is only available if you are paid.

Toni12345678 wrote:Admin removed me from this team by deleting my account. Can my private files be recovered? You need to follow Hannahs instructions quickly as its possible to recover but usually only for 7 days unless the company kept a backup copy itself. 

jaaayveee wrote:The other user above said I was given "multiple warnings over many many months." But that is many months - you had three months worth of warnings that it was happening. It is also then nearly 5 months since that last email was sent before you have noticed and contacted support - even on a paid business…

Unfortunately it isnt possible to recover a deleted account and the data is, as the email said, also unrecoverable.

Alex Hill wrote:but theyr're still accessible through the shared view only link with the file saying my account isn't the file owner. That means you didnt upload and share it in first place. The file links couldn't work if they were not in your account. www.dropbox.com/events may give a clue as to what happened. You are…

I have to say I've never ever had issues with file uploads, the only issues I've had is that people cannot sometimes work out how to upload. The other thing is that they sometimes fail if the files are very large or there internet is not the best. I have a set of file uploads that I created years ago and still work fine.

To add to what Rich says, I do exactly the same thing, however, just a word of warning when doing it Dropbox will show you leaving/deleting and adding shared folders etc. Dont panic and just let it do it and all will work out :)

my2ndaccount wrote:i know the password to my account, but is there a way to email a login code to enter like what my bank does? You told Dropbox to not give access to your account without the codes. Therefore that's what they do - they've also said the same on here previously. You can try asking Dropbox Support at…

my2ndaccount wrote:I never saved my emergency codes Oh dear :( It does tell you the reasons why you should save them and also makes you confirm you do before its set up. When I used Google Authenticator, it always moved everything as long as I was logged in to Google. Have you checked log-on etc.? I use 1Password now and…

SirPreiss wrote:Hey Jay. Yes, I can see the files on the events page. Some of the subfolders have been recovered but none of the files previously stored in these folders. Once you restored the folders can you go in and see deleted files within those folders and restore that way? Out of interest how much free quota do you…

my2ndaccount wrote:It's the 6-digit code thingy that I don't have accesss to on my Google Authenticator app and I have no way to get into my main dropbox account. Thank you!!!! You need to use the emergencty backup codes you were given when setting up the 2FA security. Without those its not possible to regain access. Then…

Was the account deleted for inactivity? If so that's not recoverable I'm afraid. As the email says once they are removed they are removed - you are given multiple warnings over many many months. See the explanations here: https://help.dropbox.com/account-access/delete-account People who have had recovered accounts are…

Is your Dropbox located on an internal drive with no symlinks or junctions? Time and date correct and matching whats at www.dropbox.com/home ?

cduvvuri wrote:I am not sure how or which account got charged. Dropbox cannot charge you if you didnt give it your card details or if it has and you didn't somebody has hacked your card and so you need to speak to your card company. Most often charges occur when people dont cancel a free trial in time and ignore the email…

makere wrote:The App is downloaded and showing in my Applications folder. Is it running? Can you see it at the top near the clock and date etc.?

What is www.dropbox.com/events showing?

Muertini wrote:Is there any way to reactivate my account and recover those files No. As the emails warn you once your account is removed its permanently deleted. You get 90 days notice its going to happen via multiple emails. Muertini wrote:or unless you pay for this service, you actually have 0 protection from Dropbox?…

AbbyBratlien wrote:I didn't know that they did this after a period of time not being in your account. Unfortunately they do send multiple emails over many many months saying they do this. Its not possible to restore or recover after an account is removed I'm afraid. Could you possibly contact the photographer and see if…

KSwan wrote:Is there any way to recover these folders and photos? Unfortunately not. Unless you were, at the time of deletion, a paid user the files are not recoverable after 30 days. Paying to upgrade now wont get you any further recovery window on previously deleted files - it isn't retroactive. KSwan wrote:I found this…

TroyWells2207 wrote:Why did they start off with less space than I have? All accounts start with 2gb. You must have earnt extra space via referrals or promotions.