Walter Dropbox Community Moderator

Hey @"hpeabody" - sorry to hear about this. Did you click on the app's icon to see if you have any new notifications? What is your computer's OS and the version and status of the Dropbox app installed there? 

Hi there @"mmccullo777" - thanks for bringing this to our attention. Could you try updating to the latest version of the app from this page and let me know if this persists after ensuring that the app is 'up to date' and not still syncing in your menu bar? Thanks!

Hey @"JayneK" - sorry to jump in here, but could you try updating to the latest version of the app from this page and let us know how it goes? 

Thanks for the clarification @"nickpap" Could you try updating to the latest version directly from this page and let me know if you notice any difference? 

When you say out of the Dropbox folder, could it be that you're referring to files that you've backed up to Dropbox using the Dropbox backup feature perhaps @"nickpap" ? 

Hi there @"nickpap" - sorry to hear about this. Could you send us a screenshot of the app's exact status and version of the desktop app as shown in your system tray? Also, have you tried rebooting your computer or moving your files out of the Dropbox folder and back in again to see if that improves matters?

Could you clarify if your account shows to be on the Basic plan or the Plus plan in the mobile app @"GinatheGenerous"? If it shows you're still on Plus, you should be able to upgrade directly through the app by following these steps: * In your Dropbox app, tap Account (or Personal if paired accounts). * Tap Manage plan. *…

Hey @"Boyce Gantz" - thanks for the feedback on this. I just wanted to mention that you can post your feature request in the Share an Idea section of our Community having these tips in mind. Let us know if you have anything else to add. 

Thanks for clarifying that for us @"K10MD" You haven't mentioned if this persists after clearing your browser's cache or when using another browser - could you give it a go and let us know if this persists? If it does, could you try selecting the blank space where you want to type in the doc and toggle off/on the bullet…

Thanks for the cooperation @"attydave" - I've just sent you an email so please have a look at your inbox and we'll take it from there. 

Hey @"EWJospe" - sorry to jump in here, but could you clarify the app's status as well? Is it up to date or still syncing? Also, do you happen to be running any 3rd party apps that could be causing issues like antivirus etc.? 

Glad to hear that @"fourbanks" - let us know if anything else comes up! 

While we don't have an ETA to share at the moment, we'll make sure to keep you posted @"mesch" 

Hey @"attydave" - sorry to jump in here, but could you let us know the version and status of the Dropbox desktop app that's installed on the affected device? Is it 'up to date' or still syncing? Also, are the files that show this behavior online only or is this happening for files that are available offline on your…

Hey @"DBM3" - sorry to jump in here, but could you send us a screenshot of those errors so that we can have a visual too? Also, what is the version of the Dropbox desktop app you're using? 

Hey there @"yogini 56" - sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there as well? Also, where is your Dropbox folder located as per the sync tab in the app's preferences? 

Hey @"JPDemers" - thanks for bringing this to our attention. Could you please clarify the version of the Dropbox desktop app as shown in your menu bar and the location of your Dropbox folder as per the sync tab in the app's preferences? Thanks!

Hey @"fourbanks" - sorry to jump in here, but I can see that Nancy opened a ticket for you the other day; did you get the chance to see her email yet?

Hey there @"denise31" - sorry to jump in here, but could you clear your browser's cache or try another browser and let us know if you still get the same results? If you do, we'd appreciate a screenshot of the error you get too.

Hey @"Mach1pony" - sorry to hear about this. May we reach out via email to have a further look internally? 

We're glad to hear it's sorted now and thanks for the update on this too @"jeffaugust" Have a lovely week ahead and see you around the Community! 

Hey @"Sneds1" - if this persists after rebooting your computer, could you reinstall using the offline installer from this page directly and let us know how it goes? 

Thanks for the cooperation @"Peter_1" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"kenternst" - sorry to hear you're having issues with this. Can you please clarify if you're referring to the Dropbox website or the desktop app and your Dropbox folder on your computer? If you could also send us a couple of screenshots so that we can have a visual too, I'd appreciate it. Thanks!

Hey @"mesch" - thanks for your report. I just wanted to mention that our team is aware of this issue and working on a fix at the moment. We'll let you know more as soon as we have an update.

Hey there @"Peter_1" - sorry to jump in here and thanks for the additional information. Would it be OK if we sent you an email to have a further look internally at this point? 

Hi there @"Sun12" - thanks for using Dropbox and happy Friday! I'm not sure I understand what exactly you'd like to achieve; could you elaborate a tad for us please? Thanks!

Hey @"aksmith141" - sorry to jump in here, but I just wanted to mention that it wouldn't be possible for them to upload to your shared folder without a Dropbox account. Do you or your friend see any signs of the missing file in your events page?

Hey @"Ashley SYC" - sorry to jump in and thanks for the clarification. Could you let us know if you see any syncing icons on your files in the Dropbox folder and if you get any Dropbox related options when you right click on them? Also, have you rebooted your computer since you first noticed this? 

Hey @"K10MD" - sorry to hear you're having issues with this. Could you clear your browser's cache or try another browser and let me know if you get the same results? If you do, I'd appreciate a screenshot too!