Walter Dropbox Community Moderator

Antivirus apps or VPN/firewall settings and other services like iCloud, Google Drive, One Drive etc. @"nsawicki" While we're at it, could you try the steps outlined here as well and ensure that Dropbox has full disk access as well?

Do you happen to have any 3rd party apps that might be monitoring your files like security or back and sync programs perhaps @"nsawicki"? Until we get to the bottom of this, you can upload the files you're not seeing on the web manually via a web browser.

Thanks for the additional information @"AZI_doum" - much appreciated. Would it be OK if we sent you an email to have a further look internally at this point? 

Thanks for the screenshots @"nsawicki" - I'll be removing them for security purposes in a bit, but they're really helpful! I noticed that the files you're looking at don't have syncing icons on them. I also noticed that you're running a beta version of the desktop app. Could you update to the latest, stable version from…

Hey @"Jurij Nowickyj" - thanks for using Dropbox and welcome to our Community! When it comes to your concerns now, note that the Dropbox Backup feature is different than the automatic Camera Uploads feature and are not to be confused. That said, the Dropbox desktop app will keep the files you backed up from the external…

I see, thanks for confirming this for me @"Bm22782" Would it be OK if we reached out via email to have a further look internally at this point? 

Thanks for that piece of information too @"rwright" Can you also ensure that the 'online only files on Mac' setting is toggled on in your account's settings and send us a screenshot of the properties of the Dropbox folder and one of the properties of an online-only folder of yours to check their sizes? 

Hey there @"nsawicki" - sorry to hear about your syncing issue. Could you please send us a screenshot of how those files look inside your Dropbox folder and another one of the app's exact status and version as shown in your menu bar/system tray? Did you reboot your computer since you first noticed this by the way and have…

You can try fixing your hard-links and permissions or even un-linking and re-linking your account through the app's preferences at this point @"effinsyv" Let us know of any updates! 

Hey @"__ExampleTest__" - thanks for dropping by our Community and happy Friday. Have you tried searching for those characters on the website and you were not successful? If the files are locally available on any computer you use the Dropbox desktop app on, have you tried doing it from there? I'm not sure if this could…

You can also try rebooting your computer and internet router @"effinsyv" In any case, please keep us posted.

Hey @"effinsyv" - sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Also, if you navigate to the app' and click on your profile icon, do you see anything listed under the 'Sync issues' option? 

Thanks for that clarification @"rwright" Could you also check the app's preferences and let me know the location of your Dropbox folder as per the Sync tab? 

Thanks for confirming this for us @"Bm22782" Could you also let us know if you have 'Disable downloads' set to ON for any of your files? If so, does the issue persist if you turn it off? 

Sure thing anonymous - you've got

Hey @"LANdpLAN" - sorry to jump in here, but did you make sure that the partition/drive your Dropbox folder is using a supported file system from the ones mentioned here? 

Hey @"logogogue" - sorry to jump in here, but I believe Hannah was asking if the issue persists with the Dropbox desktop app completely closed on your computer. Could you give it a go and let us know how it goes?

Hi there @"IsItMeYoureLookingFor" - thanks for joining the discussion here and sharing your use-case too. If it's not too much trouble, you can post your suggestion in our Share an Idea section following these tips. Thanks for your feedback! 

Hey @"AZI_doum" - sorry to jump in here, but can you confirm that only one user account accesses the given Dropbox folder and that this folder is located on the main drive of your computer or on a drive that's physically connected to the computer? Are you running Dropbox as a regular app or a service by the way? Also note…

Hey @"rwright" - sorry to repeat myself here, but did you try deleting the cache folder to see if the space is freed up then? 

Hey anonymous - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point?

Hi there @"rwright" - thanks for using Dropbox and welcome to the Community! Could you send us a full-page screenshot so that we can make sure we're on the same page? Also, what is the version and exact status of the Dropbox desktop app installed on your computer? Are all of your files online only or you have some that are…

Hey @"warp5000" - thanks for letting us know about this. Could you let us know some additional information so that we can make sure we're on the same page? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there? When did you first noticed this by the way? Do…

Hi there @"roxster" - thanks for joining our Community! Files are normally owned by the owner of the shared folder and the user who initially uploaded the files to the shared folder so if you remove your access from the folder without keeping a copy of its contents, those files will be deleted and marked for permanent…

I'm glad you found a work-around, but if you'd like to have a further look into this, please let me know and I'll reach out via email @"gregger59" Thanks!

Hey @"lvdw55" - sorry to jump in here, but could you clarify if you have both the Dropbox desktop app and the Dropbox mobile app installed on your devices? If you'd like to sync files from your desktop to your mobile device, you should copy or move them into your Dropbox folder and work from there while the desktop app…

Hi there @"tmaksemetz_jnlr" - sorry to jump in here. I just wanted to mention that in this case, I'd suggest getting back to the agent who's handling your ticket with these questions as they'd be better equipped to look into this for you with account specific information, if needed. Let us know if you have anything else to…

Are those duplicate entries showing as separate events in your events page or are they listed under the same event @"FOORT16"?

Hi there anonymous - sorry to hear about this. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? 

Hey @"mmreed" - sorry to hear about this. Would it be OK if we sent you an email to have a further look internally?