Walter Dropbox Community Moderator

Hey @"RPM10000" - sorry to jump in here, but if you've ensured that you have enough hard drive space for the complete download, could you reboot your computer and internet router and let us know if you still get the same results? 

Thanks for your feedback on this @"Philip Kapadia" - it's been noted in our system and you can let us know if you have anything else to add. In the meantime, a possible work-around would be to zip the file to lower its size or put it in a folder and share the folder directly with your client as mentioned. 

Thanks for the nudge on this @"TonyEnglund" Since you're still affected by this, would it be OK if we reached out via email to have a further look internally? 

I see, thanks for clarifying this for us @"Bgd1" - would it be OK if we sent you an email to have a further look internally? 

Thanks for letting us know what did the trick for you @"JParts" - let's see if this helps other users as well. 

Hey there @"Emby_9" - sorry to jump in here, but your query kinda echoes this idea. Could you have a look and let us know if that's the case? You can also add your vote and comments there as well, if you like.

Hi there @"jaycub" - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system and you can let us know if you have anything else to add. Thanks!

Hi there @"Bgd1" - sorry t o hear you're having issues with this. Could you clarify if you're trying to upgrade your account through the app store on a mobile device or if through the website directly? A screenshot of the exact error would be much appreciated! 

We're glad to hear it's sorted now and thanks for keeping us in the loop too, Daniel. See you around the Community and take care!

Sure thing @"SteLee" - you've got

Hi there @"SteLee" - sorry to hear you're having issues with this too. May we send you an email to have a further look internally? 

Thanks for the screenshot @"HFP" Would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"iKit" - sorry to jump in here, but could you clarify the location of your Dropbox folder as per the sync tab in the app's preferences? If you find that your Dropbox folder is under ~/Library/CloudStorage it means that you're on the File Provider version of the Dropbox desktop app for Mac OS. In that case, please note…

I don't have a copy of the email at hand right now, but thank you for your feedback and sharing your experience with us here @"ibutter" - I've passed it on to the team and you can let us know if you have anything else to add. 

Thanks for giving that a go for me @"HFP" Since the issue persists, could you send us a screenshot as well to have a visual too? The old support ticket was resolved back then with the app's following update by the way, but since you're already using the latest, we'll need a screenshot to have a better look into this. 

I'm glad to hear it's sorted now and thanks for the update @"nagisalin" See you around the Community and take care! 

Hi there @"eweberGA" - sorry to hear you're having issues with this. Could you please send us a screenshot of the app's exact status as shown in your menu bar and a full page screenshot of the files you're noticing this on to check their syncing icons etc? Also, what is your Dropbox folder's location as per the Sync tab in…

No worries @"BigBlueBall" - let us know if anything else comes up! 

Hey @"Mx07z" - sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey there @"Mark2748" - sorry to hear you're having issues with this. This problem was reported a little while ago (here) but it was resolved back then. Could you clear your browser's cache or try another browser and let me know if you get the same results? Also, are you able to edit your files normally when going through…

Hey @"Phlurim" - thanks for joining the discussion here and happy Monday. When it comes to your concerns, note that the website is the Dropbox website at Dropbox.com not the Help Center or this Community and the account is your Dropbox account while you can download your files from the website as outlined here. Let us know…

Hey @"HFP" - sorry to hear about this. Could you clear the app's cache, log out and back in to your account and try again? Let us know how it goes!

Hey @"Paltik" - sorry to jump in here, but it's not quite clear why you're unable to right click on the test folder's name on your Windows 11 device to get the shared link to it. Could you elaborate a tad so that we can assist further?

Hey @"Bharath T" - sorry to jump in here, but I wanted to mention that I took a look at your ticket in our system and it seems that a member of our team has responded to you and waiting for your reply. At this point, I'd suggest getting back to them with any further queries you might have as they'd be better equipped to…

Hey @"dmallace" - sorry to hear about this and thank you for the ticket number. I was able to locate it in our system and I can see that a member of the team has responded to you - did you have the chance to see their reply yet? 

Hey @"nagisalin" - sorry to jump in here, but would it be alright if we sent you an email to have a further look internally?

Hey @"LetsDesign" - sorry to jump in here, but if you have a ticket ID, you can share it with us here so that we can look it up in our system as well, if needed. Happy Monday by the way! 

Hey @"Sm25" - thanks for joining the discussion here. Could you please provide some additional information about the issue you're facing as it's not quite clear to me? 

Thanks for the nudge on this @"KS_creative" I can see that a member of my team responded to your open ticket. Did you get the chance to see their reply yet? 

Thank you for the feedback on this @"Lucifurion" - it's been noted in our system. Please let us know if you have anything else to add.