Walter Dropbox Community Moderator

And is the app 'up to date' or still syncing perhaps @"Fabio_Mota" ? Do you see the option to make your files available offline on your computer now?

Hey @"MH50" - sorry to hear about this. I just wanted to mention that you can see more information about the syncing icons here. Feel free to take a look and let us know if you have any follow up questions. 

Hey @"Steve R.8" - if you're facing a syncing issue on both of your devices, then reinstalling the app would be a good troubleshooting step. The files you see on the website when you log into your account will not be affected by that process. Let us know of any updates!

I don't see any syncing icons on your files in the screenshot @"Fabio_Mota" Are those files in your Dropbox folder? Also, what is your computer's exact OS version and the status and version of the Dropbox desktop app installed there as shown in your menu bar/system tray? 

Hey @"Planet Nutshell" - sorry to jump in here, but would you mind clarifying approximately how many thousands of files we're talking about? Also, could you have the affected members check the Sync tab of the Dropbox desktop app's preferences to see if anything is reported there? 

Hi there @"JMLLostAllPhotos" - sorry to hear you're having issues with this. Do you happen to have a screenshot of the message you got in the first place? Also, what is your device's OS version and the version and status of the Dropbox desktop app installed there? Did you use the Dropbox Backup feature at some point in the…

Hey @"BobF18" - I just followed up via email to the email address that's associated with your Community profile. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi @"bella33" - thanks for the additional information and your feedback on this. It's been noted in our system and you can let us know if you have anything else to add. In the meantime, perhaps you'd be interested in the naming conventions feature?

Hey @"Fabio_Mota" - sorry to jump in here, but could you send us as couple of screenshots of what's troubling you so that we can make sure we're on the same page? Have you tried making your files available offline on your computer by the way and it's not working?

I see, thanks for the additional information @"BetsyR" Since you'd like to use Chrome to do this, i'd suggest making sure that you're running the latest version and that you're not using any browser extensions that might be interfering. If your browser is up to date and the issue persists, please let us know here and we'll…

Hey @"Summit Geomatic" - did you get the chance to see Jay's response?

Yes, that is correct @"heidiraquel" - it should match what you see on the Dropbox website. Let us know if anything else comes up!

I see, thanks for the updates @"beanbean" If you'd like to look further into this issue, I'd suggest getting in contact with our support team directly as they'd be better equipped to assist you with account and device specific information. Let us know if you have anything else to add or ask in the meantime. 

Thanks for the additional information and the screenshots too @"gkmach1ne" Could you please let me know if you're able to navigate to the Backups tap in the app's preferences to see if it shows as enabled there? Apart from that, could you try these steps for your affected folders and let me know if they helped improve…

Hey @"MadPad33" - sorry to hear about this. I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

Hey @"Galbagang" - sorry to hear about this. Did you try getting in contact with our support team for further assistance as Rich suggested? 

So, you're not physically on the computer that's having the issue @"BetsyR" - did I get that right? Have you tried clearing your browser's cache or using another browser by any chance? 

Hi @"pdmedia" - sorry to hear you're having issues with this. Can you please clarify your device's OS version and send us a screenshot of the exact error you're getting so that we can have a visual too? Also, if you're on the Basic plan, have you ensured that you're not connecting more than 3 devices to your account as you…

Hi @"Sunny sajib" - thanks for joining the discussion here. Could you please elaborate on the issue you're facing so that we can assist further? 

Hey @"Antonio30" - sorry to jump in here, but could you send us a screenshot of how the file looks on your end? Are you sure you're looking at the correct file and location? 

Hi all, thanks for bringing this to our attention. We've passed it on to the appropriate team and we'll let you know as soon as we have more updates to share. Thanks for your patience. 

Hi there @"Synology_Sync_Guy" - thanks for joining our Community! Exactly as you mentioned, Cloud Sync will have to be updated to support the API changes since we updated the our APIs to better support team spaces. Let us know if you have anything else to add. 

Hi there @"Rory M.3" - thanks for your feedback on this and sharing your experience with us. I've logged it in our system and you can let us know if you have anything else to add. If you happen to have the desktop app installed and you'd like to troubleshoot this further, just let us know. 

Hey @"BetsyR" - sorry to hear you'e having issues with this. Could you please clarify if you're having an issue with the Dropbox Passwords mobile app or the browser extension at the moment? What is your device's OS version by the way? Can you maybe send us a screenshot of the error or the last screen you can get to? 

Thanks for the cooperation @"Jeff Ebbing" - you've got

Hey @"heidiraquel" - sorry to jump in here. I just wanted to mention that you should be able to walk-around your concern by un-linking your account through the app's preferences and re-linking it to force the app to re-index your database. Let us know if you have any other questions!

Hey @"acpaintingnm" - sorry to hear about this. Have you tried reinstalling the apps on your device since you first noticed this issue? 

Do you see any signs of the missing files in your events page @"VM Education"? When is the last time you remember seeing them on the website? 

Glad to hear that @"Dennisko1" See you around the Community and take care! 

Hi there @"VM Education" - sorry to hear about your missing files. Could you have a look at your deleted files page and the evens page and let me know if you're able to see the files and restore them from there? Thanks!