Walter Dropbox Community Moderator

Does rebooting your computer or quitting and relaunching the Dropbox desktop app help improves matters at all @"Algorithm"?

Did you try clearing the cache of both apps as @"Nancy" suggested @"aammash" ?

Hi there @"Goda--" - sorry to hear about this. Can you please let us know what's reported in your plan tab in regards to your quota, and if you're able to see any files taking up space in your homepage or the backups page? 

It sounds like a Dropbox account does exist with your Comcast email address @"Roger_T" Have you tried signing into that account (after resetting your password if needed) perhaps?

Hey @"Lakedwards" - can you clarify if you're referring to several versions of a Replay project or something else? 

In that case, perhaps what's mentioned here might help with what you had in mind @"g_m_d"?

Hey @"TMR1" - have you had the chance to review @"DamarisDBX" 's response yet? 

Hi there @"Water-Air" - sorry to hear you're having issues with this. Could you please clarify your device's OS version, and the version of the Dropbox mobile app installed there? Also, are you previewing your files through the Home tab, the Files tab, or the Photos tab perhaps? Let us know more and we'll take it from…

Hey @"BoxedInn" - sorry to hear you're still having issues with this. Could you try removing the extra devices from your account's security page and then attempt an advanced reinstall? Let us know how it goes!

Hi there @"Lukeit" - thanks for using Dropbox and welcome to our Community! You can find all the information you need about this in the Help Center article about online-only files. Please have a look and let us know if you have any follow up questions. 

Thanks for the additional screenshot and clarifying the app's version too @"Kalak" I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.

Thanks for clarifying that for me @"Kalak" If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? If not, please let me know and I'll reach out via email to have a further look internally. 

Hey @"DAT2024" - thanks for using Dropbox and welcome to the Community! At this time, Dropbox supports ARM processors for the Windows versions mentioned here. If your device's OS isn't listed there, I'm afraid you won't be able to install the regular Dropbox desktop app. I hope this helps a tad and thanks for your feedback…

Hi there @"JanK" - thanks for posting on our Community! What you described is actually expected with online-only files, as these are only placeholders of the actual files until you make them available offline to your computer, at which point you should be able to back them up using any 3rd party app to do this normally. I…

Hey @"Mohamed ali" - would you mind clarifying how you uploaded the files in the first place and if you were able to see them on the website back then? 

Hey @"matiasbraun" - could you let us know some additional information about the issue you're facing so that we can advise further? 

Thanks for keeping us in the loop @"grossdpg" Please let us know of any updates!

Hey @"it9", thanks for clarifying the OS versions of your devices. May I ask if you've enabled hidden files to show on those computers?

Hey @"Kalak" - thanks for the screenshots and the additional information. Can you please also clarify the size of the external drive and how much data you've stored there? 

Hey there @"Radiodavid" - thanks for taking the time to share your thoughts on this with us. I'm assuming you're referring to the Dropbox desktop app's preferences menu, since there's an 'On' and 'Off' switch for settings on the website - let me know if that's not the case. Note that I've passed your feedback on to the…

Hi there @"BillGr" - thanks for bringing this to our attention. Just to make sure we're on the same page, are you referring to in-app notifications, bell notifications on the website or email notifications? Also, are you a team admin or a team member? Let us know more and we'll take it from there.

In that case, I'd suggest following this process from now on when creating this type of files @"Algorithm" I wish I had a better answer than this. 

Hey @"Nicolienkool" - sorry to hear about this. Would it be OK if we sent you an email to have a further look internally? 

Hey @"Algorithm" - have you tried pausing sync or quitting the Dropbox desktop app and resuming sync or relaunching the app after you're done with creating the file in the 3rd party app you mentioned? 

How is this logged in your events page, Benedetta? Are you able to restore from there?

So you're not able to delete your backed up folders from the backups page @"Toruse"? Does the issue persist even after accepting all cookies on the page? Are you able to navigate the desktop app's preferences to check your backups tab? 

Hi there @"celldataexperts" - sorry to hear you're having issues with this. It seems that the file you're trying to open is not fully synced on your computer yet. Can you take a look at your task bar and let me know the exact status of the Dropbox desktop app? Is it 'up to date' yet or still syncing? Thanks!

Hi there @"Big Maho" - sorry to hear about this. Are the files you're trying to open available offline on your computer or online-only perhaps? Also, the file path shown in your screenshot is quite long. Have you tried moving those files to another location or renaming them to shorten their file paths? Let me know more and…

Hey @"antolepore", here are the steps to clear your cache in the Dropbox mobile app on Android: * Open the Dropbox Android app. * Tap the menu icon in the top left. * Select Settings. * Select Clear cache. Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in. 

No worries @"sjv123" - I'm just glad you're back up and running. Thanks for keeping me in the loop on this and have a lovely week ahead!