Walter Dropbox Community Moderator

Hey @"Talldragon" - I'm sorry to hear about your loss. Have you tried following the steps outlined here by any chance? Let me know and we'll take it from there. 

There must be some sort of permission or third party issue on the OS profile you're working on at the moment @"dplam" Can you try creating a new OS profile and installing the desktop app there? Let me know if you still get the same error. 

Hi there @"Alan Z." - thanks for bringing this to our attention. May I ask if you remember the page or URL you were navigating when you saw that offer? Let us know more and we'll take it from there. 

Could you send me a screenshot of the blue circling mouse icon you're noticing so that I can have a visual too @"mutticampbell"? 

Hey there @"dfertig" - thanks for dropping by our Community! If the shared link was shared with you with view-only rights instead of edit ones, it's normal that you can't upload. In this case, you'd need to ask your collaborator to open a file request for you instead. I hope this helps and please let me know if you have…

You mean the one from this page - right @"mutticampbell"? And what is the app's status as shown in your system tray at the moment? Is it 'up to date' or syncing? As for the missing files you originally mentioned, can you see any signs of them in your deleted files page or the events page by any chance?

Hi there @"mutticampbell" - thanks for the additional information there. I just wanted to mention that you can send us screenshots via the camera icon within your reply box. If you're on a mobile device and not seeing it, you can try requesting the desktop version of the page. Also, can you confirm that this is the thread…

Hey @"D P" - thanks for clarifying that for us. Could you please let me know your computer's exact OS version, and the version and status of the Dropbox desktop app? If you can also let us know your ticket numbers so that we can look them up in our system too, I'd appreciate it. 

Thanks for the cooperation @"yoav60" I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

Sure thing @"Speez" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"Speez" - thanks for the screenshot and the additional information. Would it be OK if we reached out via email to have a further look internally?

Thanks for the additional information and the screenshot too @"worldmatt" It seems that you're on the beta version of the app. Could you try the latest, stable one from this page and let me know if this persists? Just note that you'll need to toggle off the early releases from your account's settings first. 

Hey @"worldmatt" - sorry to hear about this. Could you please clarify the version of your computer's OS, and the version and status of the Dropbox desktop app as shown in your menu bar? A screenshot of the options you get when you right click on files in your Dropbox folder would also help, so feel free to send one as…

Let us know of any updates when you get the chance @"Janine45" 

Thanks for the screenshots @"Janine45" - much appreciated! Have you granted Dropbox full disk access as outlined here? 

Hi there @"Cameron McIntosh" - sorry to hear you're having issues with this. Could you please clear your browser's cache and/or try another browser and let us know if this persists? Also, what is the file type of the files you notice this on, and their sizes? Keep us posted!

Hey @"Janine45" - sorry to hear about this. Could you clarify the size of the file, and send us a screenshot of the exact error you're getting?

Hey @"nealnino" - if you find that this issue persists after rebooting your computer and internet router, you might need to contact our support team directly for further assistance with account and device specific information. In any case, let us know of any updates!

Thanks for the clarifications and the screenshots too @"retexan599" It seems that you're referring to files show in your 'Recents' section which cannot be removed. You can generate additional file activity to push it out of view, if needed. I hope this helps!

It seems that you enabled the Dropbox Backup feature on your computer @"yesthatsandra" Could you access the backups tab in the app's preferences and let us know what you see there?

Thanks for the screenshots @"yesthatsandra" - much appreciated. Could you click on the Dropbox icon in your system tray and let me know the app's exact status and version now, after rebooting your computer? 

Hey @"yesthatsandra" - does the issue with the app persist after rebooting your computer? Also, do you see any folders or files being backed up in your backups page? 

Hey @"Jacer" - sorry to hear you're having issues with this. Have you tried clicking on the banner in the upper part of the page and selecting the size option as shown below? Let me know if this helps!

Hi there @"MikeB1971" - thanks for bringing this to our attention and I'm glad to see that it was sorted after pausing and resuming sync. As for the logs you mentioned, you can check for sync issues in the app's preferences after you click on the Dropbox icon in your system tray. I hope this helps a tad. 

Hey there @"antoniovandre" - thanks for posting on our Community. Could you please let us know some additional information about the issue you're having? For example, what is your device's exact OS version and the version of the Dropbox desktop app you're using at the moment? Does the issue persist after rebooting your…

Hey @"strutzart" - do you see any of those folders listed in your selective sync settings in the app's preferences perhaps? Have you ensured that their names don't contain any incompatible characters as well? 

Does the issue persist on a web browser or after downloading and opening the file locally on your device(s) @"SR SLS"? 

Thanks for clarifying that for us @"jeyyo" Could you please clear the app's cache and let us know if this persists? To do this, please follow these steps: * Open the Dropbox Android app. * Tap the menu icon in the top left. * Select Settings. * Select Clear cache. Once you’ve cleared the cache, log out of the Dropbox app,…

Hey @"retexan599" - sorry to hear about this. Could you clarify where exactly you're spotting these files, and send us a full-page screenshot so that we can have a better look? Thanks!

As Jay mentioned this won't be possible at this time @"buzalli" You can alternatively copy or move the folder you'd like to backup into your Dropbox folder and have it sync normally.