Walter Dropbox Community Moderator

You can also try rebooting your computer and internet router @"effinsyv" In any case, please keep us posted.

Hey @"effinsyv" - sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Also, if you navigate to the app' and click on your profile icon, do you see anything listed under the 'Sync issues' option? 

Thanks for that clarification @"rwright" Could you also check the app's preferences and let me know the location of your Dropbox folder as per the Sync tab? 

Thanks for confirming this for us @"Bm22782" Could you also let us know if you have 'Disable downloads' set to ON for any of your files? If so, does the issue persist if you turn it off? 

Sure thing anonymous - you've got

Hey @"LANdpLAN" - sorry to jump in here, but did you make sure that the partition/drive your Dropbox folder is using a supported file system from the ones mentioned here? 

Hey @"logogogue" - sorry to jump in here, but I believe Hannah was asking if the issue persists with the Dropbox desktop app completely closed on your computer. Could you give it a go and let us know how it goes?

Hi there @"IsItMeYoureLookingFor" - thanks for joining the discussion here and sharing your use-case too. If it's not too much trouble, you can post your suggestion in our Share an Idea section following these tips. Thanks for your feedback! 

Hey @"AZI_doum" - sorry to jump in here, but can you confirm that only one user account accesses the given Dropbox folder and that this folder is located on the main drive of your computer or on a drive that's physically connected to the computer? Are you running Dropbox as a regular app or a service by the way? Also note…

Hey @"rwright" - sorry to repeat myself here, but did you try deleting the cache folder to see if the space is freed up then? 

Hey anonymous - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point?

Hi there @"rwright" - thanks for using Dropbox and welcome to the Community! Could you send us a full-page screenshot so that we can make sure we're on the same page? Also, what is the version and exact status of the Dropbox desktop app installed on your computer? Are all of your files online only or you have some that are…

Hey @"warp5000" - thanks for letting us know about this. Could you let us know some additional information so that we can make sure we're on the same page? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there? When did you first noticed this by the way? Do…

Hi there @"roxster" - thanks for joining our Community! Files are normally owned by the owner of the shared folder and the user who initially uploaded the files to the shared folder so if you remove your access from the folder without keeping a copy of its contents, those files will be deleted and marked for permanent…

I'm glad you found a work-around, but if you'd like to have a further look into this, please let me know and I'll reach out via email @"gregger59" Thanks!

Hey @"lvdw55" - sorry to jump in here, but could you clarify if you have both the Dropbox desktop app and the Dropbox mobile app installed on your devices? If you'd like to sync files from your desktop to your mobile device, you should copy or move them into your Dropbox folder and work from there while the desktop app…

Hi there @"tmaksemetz_jnlr" - sorry to jump in here. I just wanted to mention that in this case, I'd suggest getting back to the agent who's handling your ticket with these questions as they'd be better equipped to look into this for you with account specific information, if needed. Let us know if you have anything else to…

Are those duplicate entries showing as separate events in your events page or are they listed under the same event @"FOORT16"?

Hi there anonymous - sorry to hear about this. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? 

Hey @"mmreed" - sorry to hear about this. Would it be OK if we sent you an email to have a further look internally? 

Thanks for he screenshots @"theeconomist1" Have you tried signing out of your account through the app's preferences and re-logging in just like another user did here? 

Have you also made sure that your device's OS version is up to date @"kadoherty"?

Thanks a bunch @"oleg2bb" - you've got

Hey @"theeconomist1" - sorry to jump in here, but I just wanted to mention that you can always reach out to our support team directly for further assistance with device and account specific information. That said, could you send us a screenshot of the app's exact status when this error comes up and clarify the type(s) or…

Hey @"kadoherty" - sorry to jump in here, but could you try clearing your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you get the same results?

Hi there @"oleg2bb" - would it be OK if I sent you an email to have a further look internally? 

Hey @"MA54" - sorry to jump in here, but I wanted to mention that you can reach out to our support team directly through this form for such matters. Just make sure to use an incognito window and fill in all the relevant information. Let us know how it goes!

Hey @"FOORT16" - sorry to hear you're having issues with this. Could you please let me know how you're scanning your files to Dropbox and send me a screenshot of how those duplicates look on your end? Thanks!

You can check any file activity on your account to make sure about this in your events page. As for logging out from your old computer, you can follow these steps or if you don't have access to it remove it directly from your Security page. I hope this helps @"Benf" 

Hi there @"Nicholas M.5" - thanks for bringing this to our attention. Can you let us know some additional information about the issue at hand so that we can assist further? Are you experiencing conflicted copies of your files when they're used by the GoodSync app perhaps? How are those actions logged in your events page?…