Walter Dropbox Community Moderator

Thanks for the cooperation @"jxt10" - you've got

Hi there @"timothec" - sorry to hear you're having issues with this. Could you clarify the version and the status of the Dropbox desktop app as shown in your menu bar? Also, what plan are you on at the moment? If you could send us a screenshot of the options you get when you right click on your files in the Dropbox folder…

Hey @"higreghi" - sorry to hear about this. Would it be alright with you if we sent you an email to investigate further? 

Hey @"jxt10" - sorry to hear about this. Would it be OK if we reached out via email to have a further look internally at this point?

Hey @"jzurim" - sorry to jump in here, but I can see that Hannah reached out to you via email to investigate further. Are you not able to find her email in your email's inbox or junk/spam folder? 

Sorry to hear you're still having issues with this @"TE16" Would it be OK if we reached out via email to have a further look internally at this point?

When is the last time you remember seeing them on the website @"KafS"? Do you happen to have more than one email addresses perhaps? 

Hi there @"KafS" - sorry to hear about your missing files. If you've ensured that you're logged into the correct account, could you have a look at your events page and let me know if you see any signs of the files there? Thanks!

Did she use the correct email address @"Vibhavan Sompura"? Can she see your account as a member of her family account on her end, or as a member of the shared folder? 

Did you try clicking on the icon shown below and changing the default view @"laurynDanae"?

Hey @"Himank31" - while there's no lifetime plan at this time, you can take a look at this idea and up-vote it to show your interest in this. Let us know if you have any other questions. 

Hi there @"Vibhavan Sompura" - sorry to hear about this. Can you please clarify what plan you're on at the moment, and if you see the shared folders in your sharing tab? Let us know more and we'll take it from there.

Hey @"AnneKC9YL" - sorry to hear you're having issues with this. Can you please clarify if you're all part of the same Dropbox team account or if you're using individual accounts instead? Are you referring to a specific shared folder and how the files are sorted there or something else? If you could send us a screenshot…

Do you notice any difference if you upload the file though the (+) button instead @"jeyyo"?

Thanks for the screenshot @"Rob M1" - much appreciated. These columns are handled by your computer's OS and not Dropbox. Could you let us know why you'd like to disable the syncing status column on your computer? 

Thanks for the cooperation, Ken. I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

Hey @"Rob M1" - welcome to the Community! I'm not quite sure to what you're referring to exactly. Could you please send us a screenshot so that we can make sure we're on the same page? Thanks so much!

Hey @"EJL1" - I hope it's OK for me to jump in here. Can you please clarify if the link(s) to the files/folders you're trying to access and/or download were shared with you with view-only rights or edit ones instead? Also, do you get the same results after clearing your browser's cache or on another browser? 

Hi from me too @"deus_ex_machina", and thanks for sharing your ticket number with us. I was able to locate it in our system and I can see that it's closed now. If you have any additional questions about this though, you can either open a new ticket or create a follow-up ticket instead. Let us know if you have anything else…

In that case, you can try fixing your hardlinks and permissions too @"druffolo" If the issue persists afterwards, you can reach out to our support team directly for further assistance with account and device specific information. In any case, please keep us posted!

Hi there @"klagreca" - thanks so much for taking the time to share your thoughts on this. I've logged your feedback in our system and you can let us know if you have anything else to add. Thanks!

Hey @"Jim W.46" - thanks for sharing your thoughts on this with us. I just wanted to mention that even though this isn't an option at this time, you could alternatively share a link to the file you'd like to share with others via text messages. I hope this helps a tad. 

Hey @"PastaShock" - thanks for using Dropbox and welcome to the Community! You can see all the expected changes on the Dropbox for Mac OS on File Provider on this page. Let us know if you have any other questions.

Sure thing @"Tharanei" - you've got

HI all, for anyone who's still affected by this, could you let us know here so that we can reach out via email to have a further look internally? 

Thanks for clarifying that for us @"Tharanei" Would it be OK if we reached out via email to have a further look internally at this point? 

Could you give that a go and let us know how it goes then @"druffolo"?

Yes, you should be safe to delete that folder without affecting any of your files in Dropbox @"cloudres" Let us know if you have any other questions. 

So, are not the copy (CTRL+C) and paste (CTRL+V) shortcuts not working normally for you when editing the fields in the docs you're sending out for signatures @"Jan L.10"? 

Hi there @"Lou49" - thanks for posting on our Community and happy Friday! Can you clarify if you're checking connected devices or web sessions? Don't you recognize the names of the devices listed in your Security page? Let us know more and we'll take it from there.