Walter Dropbox Community Moderator

You can access the desktop app's preferences through the Dropbox icon in your system tray/menu bar and the online settings by clicking on your account's picture or initials in the upper right corner of your screen @"vacmmc" 

Thanks for the additional information @"vacmmc" - much appreciated. May I ask if you're running the desktop app at the moment? If so, could you take a look at your menu bar/system tray and let us know the app's status and version? 

Thanks for the additional details @"Zion2" Do those missing files show up in your deleted files page or locally in your computer's trash can? 

Hi there @"Zion2" - thanks for bringing this to our attention. Could you please let us know your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar? What can you find about those files in your events page? Also, are you saving your project files as folders or packages…

Hey @"JACB1" - sorry to hear about this. Can you please elaborate a tad on the issue you're facing? Also, could you clarify the page you're navigating to see the options you shown in the screenshot?

Hey there @"GregQ" - thanks for taking the time to share your tips with the Community! If you have anything else to add, please feel free. Cheers!

Hi there @"Deanshewitz" - thanks for sharing your thoughts on this with us. Syncing happens automatically when you're working within the Dropbox mobile app or your Dropbox folder on your computer(s) while the Dropbox desktop app is syncing. When it doesn't happen automatically for you, could you clarify where you're…

Hi @"iiman" - sorry to hear about this. Is it possible that your transfers exceeded the bandwidth limits, causing your sharing activities to be banned? How long have you been getting this error? Do you also get an error when creating a shared link? 

Hey @"Broge5" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback on to the team internally and you can let us know if you have anything else to add. Thanks!

Hi there @"Cliff Z." - thanks for bringing this to our attention. Could you please clarify your device's exact OS version and the version of the Dropbox mobile app? Also, are you manually uploading your files or are you using the automatic camera uploads feature? Could you maybe send us a screenshot of what's troubling you…

Hi @"_Joshua" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback on to the team and you can let us know if you have anything else to add.

Hi there @"Ray5809" - sorry to hear about this. Could you clarify if you're referring to an in-app notification, a web notification or an email notification? Also, what is your account's plan tab showing in regards to your quota? Let me know what you find and we'll take it from there. 

Hi there @"emilyahennessy" - thanks for using Dropbox and happy Friday! This feature is powered by Dropbox and it's part of the Dropbox AI features. I hope this clears things up and let us know if you have any other questions, Emily. 

Hey there @"jro76" - sorry to hear you're having issues with this. Since you've tried most of the troubleshooting you could from your end, may we reach out via email to have a further look internally? Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. Thanks!

Thanks for the cooperation, Ben. You've got

Would you mind if I sent you an email to the email address that's associated with your profile here, on our Community, so that we can investigate further, Ben?

You don't need to put the affected email address in the form @"Ben46" - just one that you can access so that you can receive our emails. Could you give it a go and let us know how it goes?

Hey there @"Ryanimal" - sorry to hear about this. Are you running any antivirus, firewall or VPN/proxy settings that could be causing issues? Can you please reboot your computer and internet router and let me know if you're still getting the same error? If you do, I'd appreciate a screenshot too. Thanks!

vedHey there @"jade-dutc" - thanks for taking the time to share your thoughts on this with. I've passed it on to the team internally and you can let us know if you have anything else to add. Thanks so much!

They can follow these steps, assuming that they're using a Dropbox for teams account @"Lilochee" 

Are you logged into the same Dropbox account on both devices @"verahsilver"? 

So, you're using the desktop app on your Mac to preview the file and not a web browser like Safari or Chrome @"Stevenginz"? Could you maybe send us a screenshot of how the file looks like on your end so that we can have a visual too? 

HI there @"Lilochee" - thanks for using Dropbox and welcome to the Community! It sounds like you got an invitation to join a shared folder, not a team account. In this case, since the folder is larger than your account's quota, you'll need to ask the company to share a link to the folder with view only rights, to avoid…

Have you tried clearing your browser's cache or using another browser perhaps @"Stevenginz"?

Can you check your backups page as well @"verahsilver" ?

HI there @"verahsilver" - sorry to hear about your missing files. Can you let us know some additional information about the actions you took so that we can make sure we're on the same page? Do you see any signs of your files in the deleted files page or the events page perhaps? Let us know more and we'll take it from…

Hey @"GioSomma" - thanks for the screenshot. From what you mentioned, it seems that you're running a beta version of the Dropbox desktop app. Could you check if the issue persists on the latest, stable version? Just make sure to toggle off the early releases from your account's settings first. 

I see, thanks for clarifying that for me @"Josef25" Have you by any chance contacted Microsoft directly about this? As a side note, have you tried disconnecting the app integration from your Connected Apps tab and re-connecting it anew since you first noticed this issue? 

Hey @"Josef25" - may I ask how large is the screen of your tablet? If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.

Hey @"Reimu" - sorry to jump in here, but could you clarify what exactly you'd like to accomplish here? Are you getting this error when trying to sign into your account or when trying to create a new account using the email address you had used in the past? Could you maybe send us a screenshot so that we can make sure…