Walter Dropbox Community Moderator

Hi @"jonc2" - moving multiple captures into a single collection isn't an option at this time, but thanks for your feedback. We've passed it on to the team and you can let us know if you have anything else to add.

Thanks for letting me know about this @"Pietrosoresi" I just sent you an email again to the email address that's associated with your profile here on our Community. If you can't find it in your inbox, please check your spam/junk folder as well. Keep us posted anyhow!

In that case, I'd suggest reaching out to our support team directly for further assistance with account specific information @"carmen14" Let me know if you need anything else in the meantime. 

Glad to hear that @"Dantheman 101" Let us know if anything else comes up!

Sharing an account's credentials is not recommended and is actually against the Dropbox TOS @"carmen14" That said, could you check if your team-mate is using the same browser version as yours? Have they tried another browser perhaps?

Hey @"Pirx" - thanks for bringing this to our attention. Could you try these steps to update Dropbox Backup and let us know how it goes? 

Are you both admins of the team or just members @"carmen14"?

In that case, have you tried clearing the app's cache and trying again @"Redhotpaddy" If you did and this persists, you might need to reach out to Microsoft directly for further assistance as the error comes from their app, not Dropbox. 

HI @"RussellC" - in that case, you could refer some friends to Dropbox to increase your Dropbox quota since each referral would give you 500 MB. You can also up-vote this idea and this one to show your interest in this, if you like. 

Hi there @"carmen14" - sorry to hear you're having issues with this. Could you clarify if you're sharing credentials for one account with the others or if they're also part of the same team account? Can you also send us a screenshot of what you and the other person are getting so that we can have a visual too? Thanks!

Hey @"Dantheman 101" - thanks for using Dropbox and posting on our Community! Your Dropbox folder is just another folder on your computer, only with syncing properties and has nothing to do with the preview of your files locally on your laptop; this is handled by your computer's OS and the 3rd party apps you'll be using to…

Hi there @"ASNBARRY" - sorry to hear you're having issues with this. If you're not the owner of the shared folder and the files in question you won't be able to permanently delete them from your end, Barry, but you should be able to remove your access from the shared folder as outlined here, if needed. I hope this helps!

Hey @"grtwd" - sorry to hear you'e having issues with this and thanks for all the details you shared with us. If this persists after rebooting your computer, could you please send us a screenshot of the app's exact status as shown in your menu bar? Also, where is your Dropbox folder located as per the Sync tab in the app's…

The default setting is the policy that will be followed for your files in the Dropbox folder @"donoharm" The part that says it won't affect new files is referring to the online only option. For more information about the version of the desktop app you're using, you can have a look here. I hope this helps!

You can click on the page Rich linked in his previous response or navigate manually by clicking on the upper right icon when navigating your Dropbox account on the website and selecting the Backup option @"vwagner" 

Hi there @"danyboy" - thanks for bringing this to our attention. Could you let us know when exactly you're getting the prompt of your second screenshot? Have you tried clearing your browser's cache or using another browser by the way?

Hi there @"wallerlaurenp" - sorry to hear you're having issues with this. When it comes to the issue with previewing the files on a Windows computer, could you let us know some additional information such as your device's OS and clarify if you're getting any particular error?

Thanks for the update @"utpmg" Could you try renaming the files and/or re-uploading them to your external drive and let me know if you notice the same behavior?

Did you also try removing the external drive and re-plugging it in your computer @"utpmg"? 

Thanks for clarifying that for me @"Pietrosoresi" - I've just sent you an email to look further into this issue so please have a glance at your inbox and we'll take it from there.

If you deleted an account, there's no way to restore it or any of the files stored in it, Shane. if you created an account using the same email address, it will be considered a brand new account, unrelated to the old, deleted one. 

Hey @"drewsta" - thanks for joining the discussion here. You can find and delete your Dropbox cache folder as outlined here, but could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too? Another one showing the properties of your Dropbox folder would also help!

So your scans are saved in your Dropbox folder as individual files and not in a specific folder - is that right @"pasteve99"? Do you see the Epson integration under your Connected apps tab? If so, you can try disconnecting it and re-connecting it anew. If you still get the same results afterwards, it may be that the…

Hi there @"FesT" - sorry to hear you're having issues with this. Can you let us know your computer's OS version and under which circumstances you notice this issue? Have you tried logging out of your account and back in through the app's preferences or reinstalling the app since you first noticed this?

Hey @"Pietrosoresi" - sorry to hear about this. Could you try clearing your browser's cache or using another browser and let us know if you get the same results? If you do, let us know here and we'll send you an email to investigate further. 

Hi there @"Helpplznow" - thanks for bringing this to our attention. Could you please let me know what's reported in your plan tab and if you're able to cancel it from there? If you're still getting the same error, you can try clearing your browser's cache or using another browser. Keep us posted anyhow! 

Hey @"Shane" houldsworth - sorry to hear about your missing files. If those files were stored in the account you deleted, then it's impossible for us to restore them from our end as your account is considered a brand new one now. To make sure if that's the case, you can have a look at your deleted files page and the events…

Hi again @"Mate293" - thanks for using Dropbox and happy Monday! Apart from the 3rd party solutions you mentioned, the other way to achieve this would be to download all your files from Sharepoint/OneDrive and upload them to Dropbox anew. Just make sure you have enough storage on your account for the upload. Let us know if…

Hey @"HR_Pilot" - thanks for bringing this to our attention. Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, could you confirm that you're referring only to files you've uploaded via the Camera Uploads feature and not manually through the (+) button…

Hey @"LB15" - sorry to hear about this. It seems that your shared links were banned due to excessive traffic/bandwidth usage. Is this the first time this happens? Let us know more and we'll take it from there.