Walter Dropbox Community Moderator

Hey @"weeks" - sorry to hear about this. Have you ensured that you're logged into the same account on both devices? You can check the email address of the account that's logged into the desktop app from the app's preferences under the Account tab. Let me know what you find!

Hey @"Alex St" - thanks for sharing your thoughts on this with us. Just out of curiosity, isn't the current process working for you? I mean the one where you click on your Dropbox Replay project's name and select the version you'd like to delete from the ellipsis button? Let us know more and we'll take it from there. 

Hey @"kc879" - thanks for the ticket number. I can see that it's been closed now, so may we open a new one for you from our end, using the email address that's linked to your profile here, on our Community? 

Hi there @"Rob N." - thanks for bringing this to our attention. Are you referring to individual Dropbox accounts or team accounts? Can you please clarify the OS version of the affected devices? Also, at what point are you presented with this error exactly? Any additional information is more than welcome!

Glad to hear it's back up and running and thanks for keeping us in the loop too @"JackBill94" Let us know if anything else comes up!

No biggie @"jezhawk" - let me know if anything else comes up! 

No biggie @"sdemarc2" - glad to hear this helped. Take care!

Hey @"sdemarc2" - have you ensured that the filenames do not contain an invalid character that might be causing this syncing issue? 

You can check your account's plan in your account's settings under the plan tab if needed @"JackBill94" When it comes to the issue with the desktop app, could you clarify if you're getting any particular errors? If so, we'd appreciate a screenshot too. Also, what is your computer's OS version, and the version and status of…

Hey @"yesthatsandra" - may I ask how are those actions logged in your events page? Also, is the desktop app 'up to date' or still syncing? 

Hey @"dapike" - thanks for bringing this to our attention. Can you please clarify your device's exact OS version, and the version of the Dropbox mobile app? Also, can you confirm if you're manually uploading those files or if you're using the automatic camera uploads feature? Any additional information or screenshots are…

Glad to hear it's sorted now @"MS" Fontaine - let us know if anything else comes up! 

Thanks for the clarification @" Ms Fontaine " Could you please try logging out of your account through the app's preferences and then back in? Let us know how it goes!

Hi there @" Ms Fontaine " - thanks for using Dropbox and welcome to the Community! Have you tried rebooting your computer since you first noticed this? If you did and this persists, please send us a screenshot so that we can have a visual too. Thanks! 

Hey @"Brucknerphile" - the Community email address would be the one you see on this page. Could you check that email address's inbox and junk/spam folder as well and let us know if you can find Megan's email? 

Hey @"ryofurue" - thanks for the additional information. Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?

I see, thanks for the additional information @"Seriously" Since this is happening when using a web browser, have you tried clearing your browser's cache and/or using another browser or an incognito window?

Yes, that's correct @"Equinox64" Let me know if there's anything else you'd like to ask. 

Thanks for the additional information @"Seriously" Since you've experienced this issue in the past, did you try getting in contact with our support team directly for further assistance with account and device specific information? Also, can you please clarify your computer's exact OS version, and the version of the Dropbox…

If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally @"encoreserviceseu"?

In that case, the email was probably sent by accident without any action needed from your end @"encoreserviceseu" Let us know if you have anything else to ask or add. 

In that case, have you tried reaching out to our support team directly for further assistance with account and device specific information @"shirley s.2"?

Hey @"jblankenship" - have you tried navigating to the page Nancy linked to in her previous response and navigating to the email option? It should be looking like this:

Hey @"Fraga" - have you tried an advanced reinstall by any chance? If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

Thanks for the update @"mutticampbell" Can you also send us a screenshot now perhaps? 

Could you clear your browser's cache and/or try another browser and let us know if this persists @"Krijo"?

Hey @"cpare" - sorry to hear about this. Can you clarify the affected device's exact OS version for us please? Also, are you running any antivirus, firewall or VPN/proxy settings on the computer? Any additional information or screenshots are more than welcome!

Hi there @"Lenka32" - thanks for bringing this to our attention. Could you clarify your device's exact OS version, and the version of the Dropbox mobile app? Also, are you currently located in Germany

Sure thing @"FrozenPizza" I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

Glad to hear you sorted this out @"avebrahimi" See you around the Community and have a lovely week ahead!