Walter Dropbox Community Moderator

Hey @"utpmg" - sorry to hear you're having issues with this. Do the folders that were skipped contain any special characters of the ones mentioned here? Are you able to manually upload them to your account as a temporary solution? Also, what is the Dropbox desktop app's exact status and version as shown in your menu bar?…

Can you send us a screenshot of the app's current status so that we can have a look too @"bmers" ? Have you tried fixing your hard-links and permissions as outlined here? 

Hey @"CChesnutt" - did you get the chance to see Jay's response yet? 

Glad to hear that, Daniela! Let us know if anything else comes up. 

The version of the desktop app is regularly updated so it wouldn't have been the same version as now @"Adropped" Let me know when you get the chance to give it a go! 

We're glad to see you're back up and running and thanks for keeping us in the loop on this @"originalemanuel" & @"jaydoubleyoo" Let us know if anything else comes up!

Thanks for the update @"zoe m" Would it be OK if we sent you an email to have a further look internally at this point? 

Does the issue persist after clearing your browser's cache or on another browser by any chance @"Why7"?

We're glad to hear you're back up and running and thanks for the visuals too @"epolito" There was an issue that affected some website users yesterday but it's resolved now - this is probably why you were seeing this. Let us know if anything else comes up!

Thanks for the report and the ticket number too @"justinSCW" - much appreciated. I've passed your comments on to the expert who's looking into this for you and you'll be hearing from them soon. For anyone who stumbled upon this issue, could you please enable or add the entry for Dropbox_APIV2 in Setup->Security->Remote…

Thanks for the ticket ID @"camelokaue" - I've just found it in our system and I can see that a member of the team is working on it. They should be getting back to you soon, but do let us know if there's something else you'd like to add. 

Thanks for the nudge on this @"Jeff S.63" - could you share your ticket ID so that we can check it on our end too? 

Does the issue persist after clearing your browser's cache or on another browser, Kate?

Thanks for the ticket ID, Daniela. I've located it in our system and passed your comments on to the expert who's handling your case. They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. As for you @"isdhelp" - did you reach out to our support team for further…

It could be caused by a plugin or an extension then @"originalemanuel" - have you tried disabling them one by one to see which one is the culprit? As for you @"Anglo Team", could you clarify if you're getting the same results on an incognito window as well? There was an issue affecting the website yesterday, so these…

Hi @"daniela_cl" - sorry to hear about this. Can you send us your ticket number so that we can look it up in our system?

Hey @"Jamb0tam" - sorry to hear about this. Could you please clarify your device's OS version and the version of the Dropbox app installed there as well? Any additional information or screenshots are more than welcome!

Hey @"SandyDombroski", could you try making the file available offline before trying to open it on your computer?

Does the issue persist on a private browsing window as well @"originalemanuel"?

Is this a single file you're trying to download or a folder perhaps @"rayan kazi"? If it's the latter, you can break down your download in smaller batches to see if that helps. 

Hi there @"rayan kazi" - this error doesn't come from Dropbox, but a third party app. Could you let us know the exact steps you take to result in this? Have you tried clearing your browser's cache or using another browser by the way?

Thanks for the clarification @"Philip Ostheimer" I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

Hey @"Bewildered_Bobby", could you send us a screenshot of how your files inside your Dropbox folder look like at the moment including the app's status as shown in your system tray? 

Hi there @"originalemanuel" & @"Anglo Team" - thanks for bringing this to our attention. Is this affecting all of your video files or just some? Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same results? Thanks!

Hey @"Ramsi", could you send us a screenshot of the exact error you're getting so that we can have a visual too? If the issue persists on different browsers and after clearing your browser's cache, is it possible that the owner of the shared link and file has disabled downloads? 

Hey @"jeffinbville", could you try the offline installer from this page directly and let us know how it goes? Also, make sure to install it with admin privileges as outlined here. 

Hey @"kaabis" - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.

Hey @"christianius" - thanks for joining the discussion here. Could you let us know your device's OS version and the version of the Dropbox desktop app installed there as well? When did you first notice this by the way? 

Hi @"augustosoutoperez" - sorry to hear about this. Did you try following the steps Rich mentioned to contact our team directly for further assistance? if so, please feel free to share your ticket ID here so that we can look it up in our system as well if needed. 

Hey @"Andre777", thanks for the additional information. Can you please let us know your device's exact OS version and the versions of both the Dropbox app and the Microsoft app? Are you logged into a Microsoft account as well on your device when attempting to edit your files? Do you see the integration in your connected…