Walter Dropbox Community Moderator

I'm glad to hear it's sorted now and thanks for keeping me in the loop too, Pete. Have a lovely week ahead and see you around! 

Hey @"petemvoss" - sorry to hear about this. Can you please clarify your device's OS version, and the version of the Dropbox mobile app installed there? Have you tried clearing the app's cache and signing out and back into your account? Also, what happens when you navigate your Photos tab in the app on your iOS device? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"aliwihbi" See you around the Community and have a lovely weekend!

Have you tried quitting the One Drive app or uninstalling it completely from the affected devices @"aliwihbi"?

Hey @"dplam" - does renaming or moving them out of your Dropbox folder and back in helps improve matters at all?

Do you happen to be running any security programs on your computer like an antivirus, or a VPN/proxy setting perhaps @"pawelb"? 

Does this persist after rebooting your computer, and/or quitting and re-launching the app? 

Hey @"IvanPais" - sorry to hear about this and thanks for your feedback. Can you please clarify the version of the app, and your computer's OS version too? You can find the latest, stable one on this page. Keep us posted! 

Just hover your mouse over the app's icon in the system tray, Bruce. Let me know what you find! 

Thanks for the screenshot @"aliwihbi" The brown folder icons are not coming from Dropbox, but a 3rd party app that's running on your computer. Can you send us a screenshot of what you see in the reg-edit? Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried…

How about the app's status, Bruce? Is it 'up to date' or still syncing? 

Hey @"BruceFH" - sorry to hear about your syncing issue. Can you clarify your device's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? Thanks!

Hi @"ken_804" - thanks for letting us know about this. Can you please send us a screenshot of the exact error you're getting, so that we can have a visual too? Also, have you tried rebooting your computer and/or quitting and relaunching the app? 

Hey @"halfapug" - sorry to hear about this. I'm afraid if the account was deleted as you mentioned, we won't be able to help recover the account or any of the files that were stored there. I wish I had a better answer for you. 

How long has it been stuck at indexing @"Mirasol"? Can you send us a screenshot of the app's exact status, and version as shown in your menu bar, so that we can have a visual too? 

Hey @"IFRC" - thanks for using Dropbox and welcome to our Community! While there's no such automation at the moment, perhaps you'd be interested in the data retention policies feature? Note that this is available for to Dropbox team accounts that have purchased the Data Governance Add-On. Otherwise, you might be able to…

Does rebooting your computer or quitting and relaunching the Dropbox desktop app help improves matters at all @"Algorithm"?

Did you try clearing the cache of both apps as @"Nancy" suggested @"aammash" ?

Hi there @"Goda--" - sorry to hear about this. Can you please let us know what's reported in your plan tab in regards to your quota, and if you're able to see any files taking up space in your homepage or the backups page? 

It sounds like a Dropbox account does exist with your Comcast email address @"Roger_T" Have you tried signing into that account (after resetting your password if needed) perhaps?

Hey @"Lakedwards" - can you clarify if you're referring to several versions of a Replay project or something else? 

In that case, perhaps what's mentioned here might help with what you had in mind @"g_m_d"?

Hey @"TMR1" - have you had the chance to review @"DamarisDBX" 's response yet? 

Hi there @"Water-Air" - sorry to hear you're having issues with this. Could you please clarify your device's OS version, and the version of the Dropbox mobile app installed there? Also, are you previewing your files through the Home tab, the Files tab, or the Photos tab perhaps? Let us know more and we'll take it from…

Hey @"BoxedInn" - sorry to hear you're still having issues with this. Could you try removing the extra devices from your account's security page and then attempt an advanced reinstall? Let us know how it goes!

Hi there @"Lukeit" - thanks for using Dropbox and welcome to our Community! You can find all the information you need about this in the Help Center article about online-only files. Please have a look and let us know if you have any follow up questions. 

Thanks for the additional screenshot and clarifying the app's version too @"Kalak" I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.

Thanks for clarifying that for me @"Kalak" If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? If not, please let me know and I'll reach out via email to have a further look internally. 

Hey @"DAT2024" - thanks for using Dropbox and welcome to the Community! At this time, Dropbox supports ARM processors for the Windows versions mentioned here. If your device's OS isn't listed there, I'm afraid you won't be able to install the regular Dropbox desktop app. I hope this helps a tad and thanks for your feedback…

Hi there @"JanK" - thanks for posting on our Community! What you described is actually expected with online-only files, as these are only placeholders of the actual files until you make them available offline to your computer, at which point you should be able to back them up using any 3rd party app to do this normally. I…