Walter Dropbox Community Moderator

Hi there @"Wendigo" - sorry to hear you're having issues with this. Could you please clear your browser's cache, and/or use another browser and let me know if you get the same results? Thanks!

Hi there @"encoreserviceseu" - sorry to hear you're having issues with this. Do you happen to have more than one Dropbox accounts and that the email you received was in regards to another Dropbox account, other than the one you're looking at? Let me know more and we'll take it from there. 

Hi there @"Donna AM" - thanks for bringing this to our attention. Could you ask your colleague to clear their browser's cache and/or use another browser? If they still get the same error, please send us a screenshot so that we can have a look too. Thanks!

Hey @"jezhawk" - thanks for using Dropbox and happy Monday! I'm afraid it's not possible to prevent members of a shared folder from sharing the folder at this time. You can only set an expiration date, set a password for access or disable downloads. For more information, you can have a look here. Instead of shared folders…

Hey there @"ramespi23 " - sorry to hear you're having issues with this. Can you please clarify where you're editing your docs? is this on the website or locally on your computer? If it's the former one, have you tried clearing the browser's cache or using another browser? Let us know more and we'll take it from there. 

Hi there @"avebrahimi" - sorry to hear you're having issues with this. Could you clarify if these two are indeed folders or package files instead? Thanks!

Hi again @"Equinox64" - I just responded to your other thread too. In regards to the missing syncing icons, could you send us a screenshot, so that we can have a visual too? Also, what is the is version and status of the Dropbox desktop app as shown in your menu bar? Let me know more and we'll take it from there. 

Hi there @"Equinox64" - sorry to hear you're having issues with this. Let me start by clarifying that the Dropbox Folder cannot be renamed at this time. That said, note that it sounds like you had linked two accounts on your previous computer in the Dropbox desktop app. Have you made sure that you've signed into both of…

Hi there @"FrozenPizza" - sorry to hear about this. Did you try our self-served look-up tool to identify the email address that's associated with the charge? If you did and it didn't help, let me know here and I'll reach out via email to investigate further. Thanks!

Thanks for the cooperation @"Stevenginz" I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there. 

Just let us know that you're OK with us reaching out via email and we'll use the email address that's linked to your profile here, on our Community @"daviddaviddavidgardener" 

Thanks for the ticket numbers @"tbertsch " I was able to look them up and I can see that they're closed now. Would it be OK if we reached out via email to the email address that's associated with your profile here, on our Community to have a further look internally? 

Have you tried clearing the app's cache since you first noticed this @"Tim Fortugno"? 

Hey there @"Petrykora1" - sorry to hear about this. Can you please let us know your device's exact OS version, and the version of the Dropbox mobile app you're using? If you could also send us a screenshot of the error you're getting, I'd appreciate it. Thanks!

Hi there @"tbertsch " - sorry to hear you're having issues with this. It sounds like you're logged into an account that's on the Basic plan at the moment. Do you have another Dropbox account associated with another email address of yours? Have you tried using our self-served look-up tool to identify the email address…

I'm afraid the issue is still not clear to us without a screenshot @"Stevenginz" If you can't add one here, may we reach out via email to have a further look internally? 

Thanks for clarifying that for me @"Zion2" I took a look in our system and I can see that you have an open ticket with our support team about this issue, so I'd suggest getting back to them with any additional information or questions you may have about this as they'd be better equipped to help further with account and…

Yes, I'm referring to the Dropbox desktop app @"vacmmc" You can access its preferences through the Dropbox icon in your system tray. 

If they're online-only, you should be seeing them in your Dropbox folder's structure from where you'd be able to make them available offline by right clicking on them and choosing the relevant option @"vacmmc" On the other hand, if you're referring to folders that have been selectively un-synced, you'd need to change the…

Could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too @"vacmmc" ? Also, did you check the app's status in your system tray to see if it's still syncing or 'up to date'? 

Did you give the Dropbox desktop app enough time to sync your changes @"vacmmc"? Is it 'up to date' in your system tray/menu bar or still syncing? 

Hey @"YenForYang" - thanks for reporting this. Did you get the chance to reboot your computer yet by any chance? 

Hey @"gaborrosado" - thanks for posting on our Community! I'm not quite sure about what exactly you are looking for. Could you elaborate a tad on your request please? For example, are you looking to edit the closed captions on files you've stored in Dropbox, or did you have something else in mind? Let me know more and…

I understand where you're coming from and I've also logged your feedback in our system @"Tony888" If you'd like further assistance with this, please let us know so that we can reach out via email at this point. 

Hi there @"SchoolGoga" - sorry to hear about your syncing issue. Could you send us a screenshot of the exact error you're getting when trying to fix your hardlinks and permissions, so that we can have a visual too? Also, what is your computer's OS version, and the version of the Dropbox desktop app you're using? Let us…

Thanks for the screenshot @"daviddaviddavidgardener" Could you please clarify the app's version as well for me? Also, what is the location of your Dropbox folder as per the sync tab in the app's preferences? Did you install the app with admin privileges and grant Dropbox full disk access? 

Hey there @"GeertS" - sorry to hear you're having issues with this. Could you maybe try another browser to send to do this or another email address and let us know how it goes? If the issue persists, we might need to reach out via email for further investigation.

Hey @"arl922" - thanks for bringing this to our attention. Could you please send us a screenshot of the pop-up? Also, what is your device's exact OS version and the version of the Dropbox app?

Thanks for the screenshots @"Zion2" - much appreciated. Could you please check if anything shows up in Finder outside of your Dropbox folder when it comes to the missing files? Have you tried getting in touch with our support team directly for further assistance on this? 

Hey @"daviddaviddavidgardener" - thanks for the screenshot. Could you let us know your device's exact OS version, and the version and status of the Dropbox desktop app as shown in your menu bar?