Walter Dropbox Community Moderator

Thanks for clarifying that for me @"Kalak" If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? If not, please let me know and I'll reach out via email to have a further look internally. 

Hey @"DAT2024" - thanks for using Dropbox and welcome to the Community! At this time, Dropbox supports ARM processors for the Windows versions mentioned here. If your device's OS isn't listed there, I'm afraid you won't be able to install the regular Dropbox desktop app. I hope this helps a tad and thanks for your feedback…

Hi there @"JanK" - thanks for posting on our Community! What you described is actually expected with online-only files, as these are only placeholders of the actual files until you make them available offline to your computer, at which point you should be able to back them up using any 3rd party app to do this normally. I…

Hey @"Mohamed ali" - would you mind clarifying how you uploaded the files in the first place and if you were able to see them on the website back then? 

Hey @"matiasbraun" - could you let us know some additional information about the issue you're facing so that we can advise further? 

Thanks for keeping us in the loop @"grossdpg" Please let us know of any updates!

Hey @"it9", thanks for clarifying the OS versions of your devices. May I ask if you've enabled hidden files to show on those computers?

Hey @"Kalak" - thanks for the screenshots and the additional information. Can you please also clarify the size of the external drive and how much data you've stored there? 

Hey there @"Radiodavid" - thanks for taking the time to share your thoughts on this with us. I'm assuming you're referring to the Dropbox desktop app's preferences menu, since there's an 'On' and 'Off' switch for settings on the website - let me know if that's not the case. Note that I've passed your feedback on to the…

Hi there @"BillGr" - thanks for bringing this to our attention. Just to make sure we're on the same page, are you referring to in-app notifications, bell notifications on the website or email notifications? Also, are you a team admin or a team member? Let us know more and we'll take it from there.

In that case, I'd suggest following this process from now on when creating this type of files @"Algorithm" I wish I had a better answer than this. 

Hey @"Nicolienkool" - sorry to hear about this. Would it be OK if we sent you an email to have a further look internally? 

Hey @"Algorithm" - have you tried pausing sync or quitting the Dropbox desktop app and resuming sync or relaunching the app after you're done with creating the file in the 3rd party app you mentioned? 

How is this logged in your events page, Benedetta? Are you able to restore from there?

So you're not able to delete your backed up folders from the backups page @"Toruse"? Does the issue persist even after accepting all cookies on the page? Are you able to navigate the desktop app's preferences to check your backups tab? 

Hi there @"celldataexperts" - sorry to hear you're having issues with this. It seems that the file you're trying to open is not fully synced on your computer yet. Can you take a look at your task bar and let me know the exact status of the Dropbox desktop app? Is it 'up to date' yet or still syncing? Thanks!

Hi there @"Big Maho" - sorry to hear about this. Are the files you're trying to open available offline on your computer or online-only perhaps? Also, the file path shown in your screenshot is quite long. Have you tried moving those files to another location or renaming them to shorten their file paths? Let me know more and…

Hey @"antolepore", here are the steps to clear your cache in the Dropbox mobile app on Android: * Open the Dropbox Android app. * Tap the menu icon in the top left. * Select Settings. * Select Clear cache. Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in. 

No worries @"sjv123" - I'm just glad you're back up and running. Thanks for keeping me in the loop on this and have a lovely week ahead! 

Hey there @"CharlieG" - sorry to hear you're having issues with this. Instead of your homepage, have you tried moving this team folder via the Admin Console? If you did and still getting an error, please send us a screenshot so that we can have a visual too. Thanks!

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Hey @"ffiruben" - thanks for sharing your thoughts on this with us and happy Friday! Have you tried using the Admin Console to view your team's activity following these steps? From there, you should be able to select the filters that are related to Dropbox Transfers to see a complete team report. Let me know if that helps…

You should be able to see a camera icon in your reply's box that allows you to attach a screenshot @"pgheery" Just note that if you're on a mobile device, you might need to request the desktop version of the page to bring that button up.

Hey there @"pgheery" - sorry to hear you're having issues with this. May I ask if you've ensured that your device's OS and the version of the Dropbox mobile app are up to date? Also, have you tried clearing the app's cache and signing out and back into your account since you first noticed this? If you did and this…

Hey there @"rwenrich" - sorry to hear about this. If you made sure that you're looking at the right account, can you clarify if those files are individually shared files or inside a shared folder? When you navigate the location those files should be in on your mobile and desktop devices, what do you see exactly? Also,…

Hi there @"sjv123" - sorry to hear you're having issues with this. So, just to clarify, you're trying to delete the backup from your backups page and you're getting an error? Let me know and we'll take it from there. 

Thanks for the update @"tscheinblum" I've just sent you an email to the email address that's linked to your profile here on our Community. Could you have a look at your inbox for my message now?

Hey all, thanks for your reports. I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly. We're actively working with Microsoft to improve the user experience…

I was able to find two tickets in our system that are associated with the email address on your Community profile. Do you have access to that email address @"tscheinblum" ? If so, you can look in your inbox for your tickets and if you can't find them, check your spam/junk folder as well. If you still can't find your…

Hey @"tscheinblum" - did you get a ticket ID by any chance? If so, please share it with us here so that we can look it up in our system.