Walter Dropbox Community Moderator

Sure thing @"U7lo" - you've got

Hey there @"Syedibs" - thanks for posting on our Community! Deleted files are usually permanently deleted after a while, depending on your account's plan and version history. Could you clarify what plan you're on at the moment, and if you've checked your deleted files page and the events page for those files? Thanks!

Sure thing, Cristina. You've got

You can attach a screenshot via the camera icon within your reply box @"joliet_tech" As for checking the account you're currently logged in, you can check it out via the app's preferences under the account tab and on the website, through this page. 

Hey there @"jan m.17" - thanks for dropping by our Community and happy Monday! I'm afraid there's no way to have your backed up (external) drives show up in the Dropbox mobile app at this time. You'll be able to access them via a web browser through your backups page though. I hope this helps!

Hey @"U7lo" - sorry to hear you're having issues with this. Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Thanks for the additional information, Cristina. In that case, may we reach out via email to have a further look internally at this point? 

Hey there @"liengu12345" - sorry to hear about this. Have you by any chance tried getting in touch with our support team directly? If not, you can do so via this form while using an incognito window without logging into any Dropbox account and filling in all the relevant information and an email address we can reach you…

Thanks for clarifying that for me, Cristina. Do you happen to be running any security software on your computer that might be causing issues, such as antivirus, firewalls or VPN/proxy settings perhaps? Also, if you're on the Basic plan, have you ensured that you're not hitting your device limit? 

Thanks for the screenshot @"galtieroussel36" - much appreciated. May I ask if you've granted Dropbox full disk access as outlined here?

Thanks for the cooperation @"Andrew1705" - you've got

Hi there @"genericality" - thanks for sharing your thoughts on this. Can you please clarify if you're referring to conflicted copies or if you had something else in mind? Thanks!

Glad to hear that @"DrLightman" See you around the Community and take care! 

Hi there @"DrLightman" - thanks for posting on our Community and using Dropbox! From what I gather you're importing your files to Dropbox from your phone's gallery. Instead of sending them from your phone's gallery, have you tried manually uploading them via the (+) button within the Dropbox mobile app? You might also want…

Hey @"Andrew1705" - thanks for the screenshot! It seems that you're running some other 3rd party apps that might be taking space in your right click context menu options. Could you try quitting them all temporarily, as a test, and let us know if the issue persists? 

Hey @"brinly" - could you clear your browser's cache and/or try another browser and let us know if this persists? 

Hi there @"raipuri" - welcome to our Community! Have you tried restoring them from your events page or the version history of the files? Keep me posted!

Hi all, for anyone interested in this functionality, could you please clarify what format you're looking for to send a message? Could it be a comment by any chance? 

Hey @"PtboPete" - we can only reach out to the email address that's associated with your Community profile, so I'd suggest changing it to another email address of yours, preferably a stand-alone one and not an alias. Let us know if that works for you. 

Hey @"vidaguapo" - thanks for bringing this to our attention. Could you please clarify if those emails are coming from an official Dropbox domain or not? 

No, these settings wouldn't be affecting your files and how you preview them @"Colene" Have you ensured that your colleagues are trying to open those files after making them available offline on their computers? 

Thanks for keeping us in the loop on this @"PtboPete" If you notice that this happens on other machines and/or networks as well, please let us know and we'll reach out via email to investigate further. 

Is sharing outside the team enabled on your end @"Dan Laferriere"?

Hi there @"Dan Laferriere" - thanks for using Dropbox and welcome to the Community! All members of a shared folder are normally able to share the folder with others as they wish, but just to make sure we're on the same page, could you clarify if you're referring to individual Dropbox accounts or team ones instead? Thanks!

Sure thing @"jjb512" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"jjb512" - sorry to hear you're having issues with this. If you're still unable to find your previous ticket in your email's inbox, would it be OK if we opened a new one for you using the email address that's linked to your profile here, on our Community? 

In that case, I'd suggest reaching out to our support team directly as they'd be better equipped to help you with account specific information. Let me know if there's anything else you'd like to add in the meantime @"Charlie Windsor" 

Hey @"Charlie Windsor" - thanks for bringing this to our attention. Have you by any chance tried getting in contact with our support team for further assistance on this as the error you're getting suggests? If you did, you can share your ticket ID with us so that we can look it up in our system too. Thanks!

Hey @"Ratech Construction" - sorry to hear about this. Could you try another browser to request the verification email one more time and let us know how it goes? Thanks!

Hey @"MLGGLM" - in this case, you can use the steps outlined in this Help Center article to remote wipes from that device.