Walter Dropbox Community Moderator

Hey @"tscheinblum" - did you get a ticket ID by any chance? If so, please share it with us here so that we can look it up in our system. 

No biggie @"shin7" - I've just sent you a quick message to have a further look internally, so please have a look at your inbox and we'll take it from there.

I see, thanks for the additional information @"j2762mm" In this case, I'd suggest getting in contact with our support team directly for further assistance as they'll be better equipped to help with account and device specific information. Let us know if you have anything else to add or ask in the meantime. 

Hey @"__sarah__" - do you happen to be running any 3rd party apps like One Drive, for example? Also, have you tried copying or moving those files to another location on your computer to see if the issue persists? 

I see, thanks for the update @"oreosmeow" If it's not too much of a hassle, could you try creating a new OS profile on your computer and try to replicate the issue there as a test? 

In that case, could you try disabling it temporarily and let us know if the issue persists @"oreosmeow" ?

Hey @"prawniator" - thanks for using Dropbox and posting on our Community! You should be able to set your preferred naming convention on the Capture folder via the website as outlined here. Could you give it a go and let us know if it helps? Thanks so much!

Hi there @"oreosmeow" - sorry to hear about this. Can you please let us know if the app does indeed get uninstalled when you shut down your laptop or if it's the app's icon missing from your task bar? If you search for the app after rebooting your computer, does it show up at all? Also, do you have any security programs…

Sure thing @"catlover" - you've got

Hey @"TMR1" - thanks for posting on our Community and sharing your thoughts on this. Are you familiar with the file locking feature by any chance? Would that help with what you had in mind perhaps? Let us know more and we'll take it from there. 

Hey @"catlover" - sorry to hear about this. Would it be OK if we reached out via email to have a further look internally?

Hi there @"j2762mm" - sorry to hear you're having issues with this. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app? Also, does rebooting or refreshing your Finder's window help improve matters at all? Let us know more and we'll take it from there. 

Thanks for keeping us in the loop on this, Marcia. Let us know if anything else comes up!

Hi there @"Bharper" - thanks for joining our Community and sorry to hear about this. It sounds like the Dropbox desktop app wasn't fully synced when your colleagues checked the mentioned files. Can you confirm that you're all using the Dropbox app to sync your edits and that you can all see the file normally on the…

Hey @"Adrian O" - thanks for bringing this to our attention. Can you please clarify your device's exact OS version and the version of the Dropbox desktop app you've installed there? A screenshot of the requests you get would also help, so feel free to include one in your next reply.

Hi there @"Marciadotcom" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Let us know what…

Yes, all changes within your Dropbox folder will sync back to Dropbox.com as long as the desktop app is running and syncing on your computer @"Cloudsoverkorra" Let us know if anything else comes up!

Sorry to hear you're still having issues with this @"Victoria210" Could you try signing into the Dropbox account that's associated with your Community profile and then visit the support page? If you scroll down the page you should see a section with your support ticket. 

Can you click on the Dropbox icon and check your notifications @"Dzulkiewski"? Also, what does it say when you hover your mouse over the app's icon? Is it 'up to date' or still syncing?

It sounds like you're referring to your notifications in the desktop app @"Dzulkiewski" Could you send us a screenshot so that we can make sure we're on the same page? 

Thanks for the updates and happy Monday @"arbur" Can you please update your desktop app from this page directly and let me know how it goes? 

Hi there @"LaMair" - sorry to hear you're having issues with this. Can you clarify if you're doing this from the business account or your personal one? A screenshot of what's troubling you would also help! Thanks!

Can you send us a screenshot of the exact error you're getting so that we can have a visual too @"wallerlaurenp"?

Are the embedded files also located in your Dropbox folder/account @"eccentricbee"?

Hi there @"infini" - thanks for taking the time to share your thoughts on this with us. It sounds like you're referring to the older version of the Dropbox Backup feature. Have you tried the updated version by any chance? If not, could you give it a go and let us know if it improves matters at all? Thanks so much!

Thanks for the screenshots @"anazacco" Could you also clarify the status and version of the Dropbox desktop app installed on the affected computer? 

Hi there @"dplam" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, are those files locally available on your computer or online only? what is the desktop app's exact status and version as shown in your task bar? Let…

Hey @"syed shah" - sorry to hear you're having issues with this. Could you clarify the app's version as shown in your menu bar/system tray and let us know approximately how many files you're syncing locally on the affected computer? Any additional information or screenshots are more than welcome!

Hey @"Robert Dan" - sorry to hear you're having issues with this . Can you clarify which app you are using to edit your files and also what Dropbox plan you're on at the moment? Also, how large are the files in question and what are the exact steps to upload them? Let us know more and we'll take it from there.

Thanks for the cooperation @"Silentcartoonist24" - you've got