Walter Dropbox Community Moderator

Hey @"CLAL3" - thanks for sharing your thoughts on this. I just wanted to mention that Mark is correct here, as we only support what's listed here. 

I can see that you're already in contact with our support team, so I'd recommend waiting for an update on your ticket at this point, Bobby.

Hey @anna4lisa - welcome to our Community! Shared folders do take up space on the accounts that are members of the share and for more information you can have a look here. In this case, you ask your collaborator to open a file request for you instead, as this would not impact your own account's quota. I hope this helps!

Nice to hear that @Glorycr8r See you around the Community and take care!

Hi there @Glorycr8r - thanks for using Dropbox and welcome to our Community! I believe you're referring to file requests. Could you have a look here and let me know if that's the case? Thanks!

Hey @Bobby Williams - thanks for the ticket number. I've found it in our system and passed your comments on to the agent who's handling your case. They're going to be getting back to you soon, but please let us know if you have anything else to add. 

In that case, can you ask them to rename it or move it to another location and see if they can open it from there @"Colene"?

Because it would be normal to not be able to access the link from the email if you're logged into an account that's not linked with the email address you received the email @"ShazamJr" 

Thanks for the screenshots @Colene Can you check with your collaborator(s) if they get this error when the file is online-only or even after making it available offline on their computer(s)? 

Hey @"ShazamJr" - thanks for clarifying that for us. Are you 100% sure that you're looking at the Dropbox account that's associated with the email address you've received this email notification? 

Hey there @LDbug - have you tried doing it through the app's preferences under the Account tab?

In that case, I'd recommend getting in touch with our support team as they'll be able to assist further with account specific information @frenchfoxdesign Let us know of any updates!

Hey @"Ccruz807" - thanks for the ticket numbers and the additional information. I found your ticket (#24159687) in our system and passed your comments on to the expert who's looking into your case. They'll be getting back to you soon, but please let us know if you have anything else to add. 

Hey @christy-nelson - thanks for joining the discussion here. What you outlined is actually expected as it's no longer possible to create folders or files in the root via the desktop app, but you should be able to do it on the website normally. Let me know if you have any other questions. 

Hi there @DAC4 - sorry to hear about this. Can you please send us a screenshot of the exact error they're getting when trying to move the shared folder back into their Dropbox folder? This will help us assist further.

Hi there @guruuno - sorry to hear about this and thanks for letting us know about the troubleshooting steps you've attempted so far. Could you just clarify what version of the Dropbox desktop app you're using and if you have reached out to our support team about this? Also, have you tried fixing your hardlinks and…

Hi there @mrmrmr - thanks for bringing this to our attention. Can you please clarify your computer's OS version, and the version of the Dropbox app you're using? Do you happen to be running any security software on your computer by the way? Let us know more and we'll take it from there.

In that case, you can try chatting with our support team directly through this page. Let us know of any updates @FLSunshine 

Hey @Feonafe - sorry to hear about this. Did you try getting in contact with our support team directly perhaps?

Hey @CharlieSha - thanks for the feedback on this. I've passed it on to the team internally and you can let us know if you have anything else to add. For now, you can use the 'Preview on Dropbox.com' option that will take you to the same page as the 'send for signature' option did. From there, you'll be able to send it for…

Hey @Noelinho, could you clarify if this happens with the Dropbox desktop app completely closed as well? Also, do you happen to have any 3rd party apps that might be syncing, backing up or somehow monitoring your files on the affected computer? If you could also let us know the app's version as shown in your task bar as…

Thanks for clarifying that for us @FungusSausage Can you please clarify where exactly are you spotting the issue with the thumbnails as it's not quite clear to me from your screenshot? Is this when you navigate your files locally on your devices or via a 3rd party app perhaps?

Is this with the app running or completely closed @FLSunshine?

If you've ensured that the files the shared links point to haven't been deleted by their owner, could you try another network and let us know if you still get the same results @CarlsB?

Sure thing @"bersona3" - you've got Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

Hey @lausbd - thanks for using Dropbox and posting on our Community! Shared links you'll be generating for the files you'd like to host on your website most likely won't change, but might generate excessive traffic which could in turn lead to a ban of your sharing capabilities. I hope this helps a tad. 

No worries, Piet. You've got

Hey @pietjacobs - sorry to hear about this. Would it be OK if we sent you an email to have a further look internally? 

Thanks for the additional information @"bersona3" Since you made sure that you're looking at the correct account and since there's no file activity showing in your events page and you can't find those files in your deleted files page, the Sharing tab and/or your backups page, I'm afraid we won't be able to help much from…

Thanks for clarifying that for us @"gariloki" We've logged your feedback on this in our system and you can let us know if you have anything else to add. If you'd like to use the website instead, you can have a look at this page for keyboard shortcuts, and this one for starring your files.