Walter Dropbox Community Moderator

Hi there @" Ms Fontaine " - thanks for using Dropbox and welcome to the Community! Have you tried rebooting your computer since you first noticed this? If you did and this persists, please send us a screenshot so that we can have a visual too. Thanks! 

Hey @"Brucknerphile" - the Community email address would be the one you see on this page. Could you check that email address's inbox and junk/spam folder as well and let us know if you can find Megan's email? 

Hey @"ryofurue" - thanks for the additional information. Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?

I see, thanks for the additional information @"Seriously" Since this is happening when using a web browser, have you tried clearing your browser's cache and/or using another browser or an incognito window?

Yes, that's correct @"Equinox64" Let me know if there's anything else you'd like to ask. 

Thanks for the additional information @"Seriously" Since you've experienced this issue in the past, did you try getting in contact with our support team directly for further assistance with account and device specific information? Also, can you please clarify your computer's exact OS version, and the version of the Dropbox…

If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally @"encoreserviceseu"?

In that case, the email was probably sent by accident without any action needed from your end @"encoreserviceseu" Let us know if you have anything else to ask or add. 

In that case, have you tried reaching out to our support team directly for further assistance with account and device specific information @"shirley s.2"?

Hey @"jblankenship" - have you tried navigating to the page Nancy linked to in her previous response and navigating to the email option? It should be looking like this:

Hey @"Fraga" - have you tried an advanced reinstall by any chance? If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

Thanks for the update @"mutticampbell" Can you also send us a screenshot now perhaps? 

Could you clear your browser's cache and/or try another browser and let us know if this persists @"Krijo"?

Hey @"cpare" - sorry to hear about this. Can you clarify the affected device's exact OS version for us please? Also, are you running any antivirus, firewall or VPN/proxy settings on the computer? Any additional information or screenshots are more than welcome!

Hi there @"Lenka32" - thanks for bringing this to our attention. Could you clarify your device's exact OS version, and the version of the Dropbox mobile app? Also, are you currently located in Germany

Sure thing @"FrozenPizza" I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

Glad to hear you sorted this out @"avebrahimi" See you around the Community and have a lovely week ahead! 

Hi there @"Wendigo" - sorry to hear you're having issues with this. Could you please clear your browser's cache, and/or use another browser and let me know if you get the same results? Thanks!

Hi there @"encoreserviceseu" - sorry to hear you're having issues with this. Do you happen to have more than one Dropbox accounts and that the email you received was in regards to another Dropbox account, other than the one you're looking at? Let me know more and we'll take it from there. 

Hi there @"Donna AM" - thanks for bringing this to our attention. Could you ask your colleague to clear their browser's cache and/or use another browser? If they still get the same error, please send us a screenshot so that we can have a look too. Thanks!

Hey @"jezhawk" - thanks for using Dropbox and happy Monday! I'm afraid it's not possible to prevent members of a shared folder from sharing the folder at this time. You can only set an expiration date, set a password for access or disable downloads. For more information, you can have a look here. Instead of shared folders…

Hey there @"ramespi23 " - sorry to hear you're having issues with this. Can you please clarify where you're editing your docs? is this on the website or locally on your computer? If it's the former one, have you tried clearing the browser's cache or using another browser? Let us know more and we'll take it from there. 

Hi there @"avebrahimi" - sorry to hear you're having issues with this. Could you clarify if these two are indeed folders or package files instead? Thanks!

Hi again @"Equinox64" - I just responded to your other thread too. In regards to the missing syncing icons, could you send us a screenshot, so that we can have a visual too? Also, what is the is version and status of the Dropbox desktop app as shown in your menu bar? Let me know more and we'll take it from there. 

Hi there @"Equinox64" - sorry to hear you're having issues with this. Let me start by clarifying that the Dropbox Folder cannot be renamed at this time. That said, note that it sounds like you had linked two accounts on your previous computer in the Dropbox desktop app. Have you made sure that you've signed into both of…

Hi there @"FrozenPizza" - sorry to hear about this. Did you try our self-served look-up tool to identify the email address that's associated with the charge? If you did and it didn't help, let me know here and I'll reach out via email to investigate further. Thanks!

Thanks for the cooperation @"Stevenginz" I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there. 

Just let us know that you're OK with us reaching out via email and we'll use the email address that's linked to your profile here, on our Community @"daviddaviddavidgardener" 

Thanks for the ticket numbers @"tbertsch " I was able to look them up and I can see that they're closed now. Would it be OK if we reached out via email to the email address that's associated with your profile here, on our Community to have a further look internally? 

Have you tried clearing the app's cache since you first noticed this @"Tim Fortugno"?