Walter Dropbox Community Moderator

Hey @"TimB2", have you tried doing this in smaller batches of files perhaps? Do you get the same results? If you notice the same behavior after clearing your browser's cache, could you send us a screenshot so that we can have a visual too? 

HI there @"Probes" - sorry to hear you're having issues with this. Could you please clarify your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar? A screenshot of where you're spotting the discrepancy would also help!

Yes, just make sure to select the correct path when setting it up @"hornedfrog" Or, you can let the app create a new Dropbox folder to another location upon installing it if you wish. 

Hey @"jande5556" - sorry to hear about this. Can you please send me a screenshot of the app's status as shown in your menu bar? Also, have you ensured that you're logged into the same account on both of your devices? Do you see the document when you access your account from a web browser on both devices? Let me know what…

Hey @"ctyrider" - could you try the offline installer of the latest stable version of the app from this page directly and let us know how it goes? 

Hi there @"hornedfrog" - thanks for posting on our Community! Why don't you just download and install the Dropbox desktop app on your new computer and choose your syncing preferences upon installation? Let me know if I'm missing something here, Al. 

Thanks for the screenshots @"Parastoo1984" - much appreciated. Did you try forwarding those to the team via the form I mentioned? 

Hey @"Parastoo1984" - thanks for flagging this with us. Could you let us know some additional information about the email itself or even share a screenshot (omitting any personal information) so that we can have a visual? Also note that you can submit a full report about this through this page. In any case, please keep us…

Hi @"Kneth" - sorry to hear you're having issues with this. Could you please clarify your device's OS version, and the version and status of the Dropbox desktop app as shown in your system tray/menu bar? 

Could you try updating to the latest version of the app from this page directly and let us know how it goes @"Road_warrior"? 

Does the sharing tab help at all @"mossbeach"?

Could you try creating another top folder and try to share that with your wife or even create a shared folder directly and let us know how it goes @"mossbeach"?

Do you see any signs of the missing files in the deleted files page or the events page then @"DIABLO25"?

Were you able to find any signs of your missing files in the events page or the deleted files page I linked above @"Barbara G"? If not, have you ensured that you're looking at the correct account? 

Do you get the same results after clearing your browser's cache or on another browser too @"mossbeach"? 

Hey there @"LinnLukschandl" - sorry to hear about your missing files. When was the last time you remember seeing those files or folders on the website? Do you see any signs of them in your deleted files page or the events page by any chance? Let us know more and we'll take it from there.

This seems like a notification that comes from the Dropbox desktop app when there's an available update to install on your computer @"dlyons " Have you tried allowing it to perform the update yet? 

Hey @"dlyons " - sorry to hear about this. Could you send us a screenshot of the notifications so that we can have a visual too?

Have you tried clearing the cache of both apps and restarting your device since you first noticed this, Pablo?

It sounds like you're manually uploading your files, but just to be clear, when you say client, you mean the Dropbox mobile app on your iOS device @"Kashiwa14"? Are you using the camera uploads or the naming conventions feature by any chance? 

In that case, have you tried setting them all of your files to be available offline and see if the issue with the modification dates crops up again, Paul? 

Does the modification date change after performing a syncing process perhaps, Paul? For example, does this happen when setting your files or folders to be available offline or online-only perhaps? 

Thanks for clarifying that for us @"Pablo Casals" Could you also clarify your device's exact OS version for us and the Dropbox mobile app's as well? Have you ensured that you're running the most up to date version for both apps and your device's OS as well? Any additional information or screenshots are more than welcome! 

Maybe you'd like to try another browser then, Paul?

Hey there @"LotteR" - sorry to hear you're having issues with this. Could you please clarify the exact OS of your device and how exactly you were syncing your ebooks from your phone to the pocketbook in the first place? Any additional information or screenshots you think might help, are more than welcome!

Hi there @"JaneUp2nowt" - sorry to hear about this. Could you please let us know your computer's OS version and the version and status of the Dropbox desktop app as shown in your system tray? When it comes to the deletions you mentioned, can you have a look at your events page and let us know how they're logged there? Any…

Thanks for the screenshot @"Road_warrior" - much appreciated. Could you try signing out from your account via the app's preferences and then back in? If syncing gets stuck again after that, let us know and we'll reach out via email to investigate further. 

Hey @"Tash74" - sorry to hear you're having issues with this. Did you take a look at your email's inbox for the verification email? If you did and can't find it, you can also search your email's spam/junk folder as well. Let us know of any updates!

Hey @"clairewright78" - sorry to hear about this. Have you tried getting in contact with our support team directly through since they'd be better equipped to look into this for you with account specific information? If you did and have a ticket ID, you can share it with us here so that we can look it up in our system.…

Hey @"Steve M.53" - could you try another browser to attach your screenshot in your reply and let us know if you still get the same results? As for the issue at hand, have you tried fixing your hardlinks and permissions? If you did and the issue persists, you can try signing out of your account and then back in through the…