Walter Dropbox Community Moderator

Hi @"Tod-D" - thanks for the additional information. Could you try signing out of your account through the app's preferences and then back in and let us know if this persists? Thanks!

No biggie @"Charlvh" - I'm glad to hear you're back up and running and thanks for keeping me in the loop too. See you around the Community and take care!

I see, thanks for clarifying that for me @"Charlvh" At this point, you can try signing out of your account from the app's preferences and back in. If the issue persists after that, let us know and we'll reach out via email to investigate further. 

If you tried my previous suggestions and this persists, could you send us a screenshot of the app's status @"Charlvh"?

Hey @"Charlvh" - sorry to hear about this. If this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app, could you try fixing your hardlinks and permissions and let us know how it goes?

And what happens if you click on the "Never for this device" option @"bbob"? Have you tried adjusting your autoplay settings? Also, what is your computer's exact OS version, and the version of the Dropbox desktop app?

Hey @"Road_warrior" - thanks for the screenshot and the additional information. Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there? 

Hi there @"bruce c.10" - thanks for posting on our Community and sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version of the Dropbox app you're using at the moment? Any additional information or screenshots would be more than welcome! 

And what do the invoices show exactly @"vikanova"? 

Thanks for the additional information and if you notice this happen again in the future, please let us know and send us a screenshot so that we can have a vsual too @"willstpher" 

Did you double check your file on the website after your edits back then @"julie123456"?

Hi there @"Tyndale" - thanks for the additional information. Could you maybe send us a screenshot of how the grayed out buttons look on your end so that we can have a visual too? Also, when you say you input your corporate email address, is that the email address that's associated with your Dropbox account by any chance? 

HI there @"julie123456" - sorry to hear about this. When it comes to the syncing issue you mentioned, did you ensure that the Dropbox app was indeed running and syncing normally on your computer before this incident? As for the previous version of the doc, have you tried taking a look at its version history? Let me know…

Hey @"pcolvin15" - does the issue persist on the latest stable version of iOS (instead of the beta ones)? 

HI there @"drpbxisgarbage" - thanks for taking the time to share your thoughts with us. I've noted your feedback down in our system and you can let us know if you have anything else to add. When it comes to your syncing issue on the desktop you mentioned, we'd need some additional information to troubleshoot, such as your…

HI there @"Steve S.77" - sorry to hear about this. Could you please let us know your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray/menu bar at the moment? Is it 'up to date' or still syncing your files perhaps? Let us know what you find and we'll take it from…

Hi there @"Xabraxabra" - sorry to hear you're having issues with this. Could you please try the offline installer from this page directly and let us know how it goes? Thanks!

Have you tried deleting your backups from the backups page directly @"HJL"?

When a document has been assigned, the e-mail that informs the requester that has been completed prompts them to sign into their Dropbox account to access it @"GCinciripini" Once the document is opened and/or downloaded, on the last page, they should see the audit trail. More specifically, it should show the following:…

Hey @"Ara Bozadjian" - thanks for the post and interest in this! You can feel free to post any suggestions you may have in the Idea forum and when it comes to Dropbox Replay specifically, you can either post them on the Dropbox Replay Canny feedback forum or the share and idea as well so that other users can upvote the…

Hey @"copyright" - thanks for taking the time to share your thoughts on this. Just to make sure we're on the same page, could you send us a screenshot of a sample notification so that we can have a visual too? Thanks!

Thanks for the additional information and letting us know about the walk-around you found @"MCWendiz" Let us know if you have anything else to add!

Hey @"SoundsEngaging" - thanks for taking the time to share your thoughts on this with us and welcome to our Community! I've passed your feedback on to the team and you can let us know if you have anything else to add. Also note that you can post your feature requests in the Share an Idea area by following these tips in…

Hey @"mrmrtno" - it seems that the desktop app is still linked to the wrong Dropbox folder somehow. Could you try the advanced reinstall as Jay suggested and let us know how it goes? If you end up with two folders again, send us a screenshot of both of them so that we can check the syncing icons in their contents.

Thanks for the cooperation @"lvs-berlin" - you've got

Hi there @"lvs-berlin" - sorry to hear about this. Since you've done most of the troubleshooting already, would it be OK with you if we sent you an email to investigate further? Let us know and we'll use the email address that's connected to your profile here on our Community. Thanks!

Sure thing @"trueocean" - I've just sent you one, so please have a look at your inbox and we'll take it from there. 

Sure thing, Matt. I've passed it on to the team internally and you can let us know if you have anything else to add.

Hi there @"JaapvBvA1962" - sorry to hear about this. Can you please check with your partner if she's able to see their latest files in the shared folder on the website? Thanks!

If you notice this happen again in the future, you can start by rebooting your computer and quitting and relaunching the app, Matt. Should the issue persist afterwards, you can reach out to our support team directly or here, on our Community.