Walter Dropbox Community Moderator

Hey there @"Petrykora1" - sorry to hear about this. Can you please let us know your device's exact OS version, and the version of the Dropbox mobile app you're using? If you could also send us a screenshot of the error you're getting, I'd appreciate it. Thanks!

Hi there @"tbertsch " - sorry to hear you're having issues with this. It sounds like you're logged into an account that's on the Basic plan at the moment. Do you have another Dropbox account associated with another email address of yours? Have you tried using our self-served look-up tool to identify the email address…

I'm afraid the issue is still not clear to us without a screenshot @"Stevenginz" If you can't add one here, may we reach out via email to have a further look internally? 

Thanks for clarifying that for me @"Zion2" I took a look in our system and I can see that you have an open ticket with our support team about this issue, so I'd suggest getting back to them with any additional information or questions you may have about this as they'd be better equipped to help further with account and…

Yes, I'm referring to the Dropbox desktop app @"vacmmc" You can access its preferences through the Dropbox icon in your system tray. 

If they're online-only, you should be seeing them in your Dropbox folder's structure from where you'd be able to make them available offline by right clicking on them and choosing the relevant option @"vacmmc" On the other hand, if you're referring to folders that have been selectively un-synced, you'd need to change the…

Could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too @"vacmmc" ? Also, did you check the app's status in your system tray to see if it's still syncing or 'up to date'? 

Did you give the Dropbox desktop app enough time to sync your changes @"vacmmc"? Is it 'up to date' in your system tray/menu bar or still syncing? 

Hey @"YenForYang" - thanks for reporting this. Did you get the chance to reboot your computer yet by any chance? 

Hey @"gaborrosado" - thanks for posting on our Community! I'm not quite sure about what exactly you are looking for. Could you elaborate a tad on your request please? For example, are you looking to edit the closed captions on files you've stored in Dropbox, or did you have something else in mind? Let me know more and…

I understand where you're coming from and I've also logged your feedback in our system @"Tony888" If you'd like further assistance with this, please let us know so that we can reach out via email at this point. 

Hi there @"SchoolGoga" - sorry to hear about your syncing issue. Could you send us a screenshot of the exact error you're getting when trying to fix your hardlinks and permissions, so that we can have a visual too? Also, what is your computer's OS version, and the version of the Dropbox desktop app you're using? Let us…

Thanks for the screenshot @"daviddaviddavidgardener" Could you please clarify the app's version as well for me? Also, what is the location of your Dropbox folder as per the sync tab in the app's preferences? Did you install the app with admin privileges and grant Dropbox full disk access? 

Hey there @"GeertS" - sorry to hear you're having issues with this. Could you maybe try another browser to send to do this or another email address and let us know how it goes? If the issue persists, we might need to reach out via email for further investigation.

Hey @"arl922" - thanks for bringing this to our attention. Could you please send us a screenshot of the pop-up? Also, what is your device's exact OS version and the version of the Dropbox app?

Thanks for the screenshots @"Zion2" - much appreciated. Could you please check if anything shows up in Finder outside of your Dropbox folder when it comes to the missing files? Have you tried getting in touch with our support team directly for further assistance on this? 

Hey @"daviddaviddavidgardener" - thanks for the screenshot. Could you let us know your device's exact OS version, and the version and status of the Dropbox desktop app as shown in your menu bar?

You can access the desktop app's preferences through the Dropbox icon in your system tray/menu bar and the online settings by clicking on your account's picture or initials in the upper right corner of your screen @"vacmmc" 

Thanks for the additional information @"vacmmc" - much appreciated. May I ask if you're running the desktop app at the moment? If so, could you take a look at your menu bar/system tray and let us know the app's status and version? 

Thanks for the additional details @"Zion2" Do those missing files show up in your deleted files page or locally in your computer's trash can? 

Hi there @"Zion2" - thanks for bringing this to our attention. Could you please let us know your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar? What can you find about those files in your events page? Also, are you saving your project files as folders or packages…

Hey @"JACB1" - sorry to hear about this. Can you please elaborate a tad on the issue you're facing? Also, could you clarify the page you're navigating to see the options you shown in the screenshot?

Hey there @"GregQ" - thanks for taking the time to share your tips with the Community! If you have anything else to add, please feel free. Cheers!

Hi there @"Deanshewitz" - thanks for sharing your thoughts on this with us. Syncing happens automatically when you're working within the Dropbox mobile app or your Dropbox folder on your computer(s) while the Dropbox desktop app is syncing. When it doesn't happen automatically for you, could you clarify where you're…

Hi @"iiman" - sorry to hear about this. Is it possible that your transfers exceeded the bandwidth limits, causing your sharing activities to be banned? How long have you been getting this error? Do you also get an error when creating a shared link? 

Hey @"Broge5" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback on to the team internally and you can let us know if you have anything else to add. Thanks!

Hi there @"Cliff Z." - thanks for bringing this to our attention. Could you please clarify your device's exact OS version and the version of the Dropbox mobile app? Also, are you manually uploading your files or are you using the automatic camera uploads feature? Could you maybe send us a screenshot of what's troubling you…

Hi @"_Joshua" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback on to the team and you can let us know if you have anything else to add.

Hi there @"Ray5809" - sorry to hear about this. Could you clarify if you're referring to an in-app notification, a web notification or an email notification? Also, what is your account's plan tab showing in regards to your quota? Let me know what you find and we'll take it from there. 

Hi there @"emilyahennessy" - thanks for using Dropbox and happy Friday! This feature is powered by Dropbox and it's part of the Dropbox AI features. I hope this clears things up and let us know if you have any other questions, Emily.