Walter Dropbox Community Moderator

Hi there @"document-signing-cohive" - thanks for taking the time to share your thoughts on this with us. When it comes to your first point, I wanted to mention that Dropbox is moving to an updated shared link architecture where links are based on content rather than on users. View-only and edit links are different. You‘re…

Thanks for keeping us in the loop on this and please let us know if you need any further assistance @"makere" Cheers! 

Hi there @"JanWig" - sorry to hear you're having issues with this. Can you please let us know the version of the Dropbox app and the Microsoft Excel app on your iPhone? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. Cheers! 

We're glad to hear it's sorted and thanks for keeping us in the loop too @"mjc" - most appreciated. Let us know if anything else comes up!

Hey @"Alexoptimistic" & @"Dave111" - thanks for flagging this with us. Do you notice any difference after clearing your browser's cache, on another browser or even an incognito window? 

Hey @"Terminettore" - sorry to hear you're having issues with this. Could you clarify your computer's exact OS version for us perhaps and maybe send us a screenshot of the app's status and version as shown in your system tray/task bar? 

Hey @"kouty" - sorry to hear you're having issues with this and happy New Year! From what I gather you must be referring to the feature that enables you to backup your external drives to Dropbox, am I correct? If so, you can start by taking a look at this Help Center article. In regards to your second question, you should…

Do you get any Dropbox options when you right click on those files (with the X icons) @"nicoladonzelli"? If you do, does setting them to be online-only or available offline make any difference? 

Hey @"dompom" - I just wanted to mention that, as outlined here, your external drive should be encrypted. I hope this clarifies! 

Thanks for clarifying that for us @"Shelski" - as a last step before we take this to email, could you maybe try creating a new OS profile and let us know if you were able to install the Dropbox desktop app normally? 

Hi @"olayinkf" - sorry to hear about this. May we reach out via email to have a further look internally?

I see, thanks for clarifying that for us @"mitgeek" In this case, may we reach out via email to have a further look internally at this point? 

Thanks for keeping me in the loop on this and also for sharing your thoughts with us @"ReRe2" If you find that the issue persists after the advanced reinstall, please let me know and we'll take it from there. 

Thanks for the feedback on this @"despairbear" - I've passed it on to the team internally and you can let us know if you have anything else to add. Cheers!

Ah, I see now - apologies for this @"SteveB00" In this case, you should be able to delete it without affecting any of your files in Dropbox. Let me know of any updates! 

Can you send me a screenshot of where you noticed the "This is an unlinked Dropbox." message too, Steve? As for accessing the folders you mentioned, you should be able to set them to be available offline on your computer instead of online-only by right clicking on them and selecting the relevant option. If you don't get…

Hi @"wmflars" - thanks for joining the discussion here. Before I make any suggestions on the steps you'll need to use, can you let us know your computer's OS and the status and version of the Dropbox desktop app that's installed on your old computer as shown in the system tray/menu bar? If you make sure that the folder…

Hey @"funkhauser" - thanks for the feedback on this. I've passed it on to the team internally and you can let us know if you have anything else to add. In the meantime, note that what you see at checkout is the plan you'd be signing up for, if you proceed. Also note that the Essentials plan is now the Dropbox Professional…

Hey @"SteveB00" - sorry to hear about this. Just to make sure we're on the same page, could you clarify the status and version of the Dropbox desktop app as shown in your menu bar and send us a screenshot of how this looks on your end so that we can have a visual too? Also, upon installing the app on the Mac Mini, you…

Hey @"NilsRandrup" - sorry to hear you're having issues with this. If this persists after clearing your browser's cache and/or on another browser (preferably with no extensions or plugins running), I'd suggest doing it in smaller chunks. In any case, please keep us posted! 

We're glad to hear you're back up and running and thanks for keeping us in the loop too @"Jonesy67" See you around the Community and take care!

Hey @"GodfatherVII" - sorry to hear you're having issues with this. Could you try clearing the cache of both apps and try again? Let us know how it goes!

Hi there @"Staffan V" - sorry to hear about this. Did you share a link to the folder in question with those people or even a computer where you were signed into your Dropbox account at some point perhaps? You can have a look at your security page and see if you can find any devices or web sessions you don't recognize. When…

Thanks for the screenshot @"nicoladonzelli" - much appreciated. Can you try moving those files out of your Dropbox folder and then back in and let us know how it goes? Also, make sure to install the latest stable version of the app from this page. 

Since they're already uploaded to your Dropbox account, you should be safe to delete them from your device @"Mattress71" If you're not sure how it works, you can try it out with a sample file as a test! 

Hey @"despairbear" - thanks for joining the discussion and flagging this with us. Does this happen with only a specific web browser you're using? Could you just let us know if you're noticing the same behavior after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

Hey @"ReRe2" - thanks for the updates on this. Can you please let me know if you're running any 3rd party apps that might be monitoring your files somehow or syncing and/or backing them up, apart from Dropbox? Have you granted Dropbox full disk access as outlined here and did you install it with admin privileges in the…

Hey @"ReRe2" - sorry to hear you're having issues with this. If this persists after rebooting your computer, could you send us a screenshot of how your menu bar looks so that we can have a visual too? Also, what is your computer's exact OS version? Have you tried reinstalling the Dropbox desktop app since you first noticed…

Hi @"nipnip" - sorry to hear you're having issues with this. Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar? Also, does this happen with a particular folder of yours or all? Does it persist after rebooting your computer and/or quitting and relaunching the Dropbox desktop…

Hey @"halfpenny" - sorry for the late response here, but are you still having issues with this?