Walter Dropbox Community Moderator

Hey @"Chris J Newman" - sorry to hear you're having issues with this. Can you please clarify if you're creating a shared link to the folder with view-only or edit rights in the first place? Have you considered using a Dropbox Transfer instead perhaps? Let us know more and we'll take it from there, Chris. PS: You can check…

Thanks for the additional information and your feedback on this as well @"emendes" Let us know if you have anything else to add. PS: I removed the 3rd party link you included in your response to align with our Community Guidelines] 

Hi there @"yaronhb" - thanks for messaging the Community today. Let me check with the team on this and we'll get back to you as soon as we have an update. As for the discussion you were trying to reply to, note that it was closed due to inactivity since there were no comments for more than 6 months now. In the meantime,…

Does it happen with other browsers too @"htamm"? Is it affecting all of your Excel files, some or just this one? How large is the file exactly? Also, are you able to download and open it locally on your device(s)? 

Which web browsers have you tried so far @"htamm"? If you get the same results on an incognito window with no extensions or plugins running, could you send us a screenshot of the error (loop) so that we can have a visual too? 

Hey @"htamm" - sorry to hear about this. Could you elaborate on the issue you're having so that we can assist further? Have you tried any troubleshooting steps so far? 

Thanks for clarifying that for us @"Ecnerwal" - much appreciated. Since everything seems to be set correctly, could you send us a screenshot of where you're spotting the hard drive space discrepancy? Also, what is your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

Sorry to hear about this @"Leighton" Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system too? 

Did you contact our support team to look further into this with account and device specific information since you first noticed this @"JUVE-Quan"? 

Hey Eduardo, thanks for the additional information there. The screenshot that would help in this case is the Dropbox desktop app's exact status and version as shown in your system tray. For example, are you ensuring that it shows 'up to date' and not still syncing before you check the file you worked on, on the Ubuntu…

I see, thanks for the additional information there @"mmittner" - much appreciated. Could you try using selective sync to remove some folders in order to make the app's load a little smaller, namely under 300K files? Let us know if the behavior changes at all afterwards.

Hey @"mmittner" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you clarify the version/status of the Dropbox desktop app running on your devices and how long has it been since you first noticed this? Approximately how many files are you syncing locally on the machines you…

Most likely yes @"FlavioMark" - as long as the promotion is still valid, that is. Just note that when you downgrade your account to the Basic plan, the change will take effect at the end of your current billing cycle, not immediately. Let us know if you have anything else to ask. 

Hey @"Pablo61" - sorry to hear about this. I just gave it a go and it seems to be working fine for me. If you can confirm that you're getting the same error after clearing your browser's cache and/or on another browser, I'd be happy to send you an email to take a further look internally. Keep me posted! 

Hi all, thanks for the patience while we checked on this internally. The team let us know that in the "Allow in the background" section, Mac OS seems to be pulling the developer name/name of who signed the app, which is why it shows up differently. If you disable Dropbox from running in the background, this will probably…

Your name will show up as long as you're the owner/creator of the file request, but you should be able to add the event's name as the title of your file requests. As for the QR code to link to the file request you opened from your end, you'd need to use a 3rd party app. I hope this helps a tad @"Digital_Vibe" . 

Hi all, sorry for the tardy response. I just wanted to mention that this should be resolved now and please let us know if anything else comes up. 

Hi there @"HYKO" - thanks for posting on our Community to share your thoughts about this. Just to clarify, are you referring to some sort of automation option or something else? Would shared links or even a Dropbox Transfer work for what you had in mind perhaps? Let us know more and we'll take it from there. 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Feel free to give that a go and report back if the issue persists @"scottynyc" - thank you!

Hey @"scottynyc" - when you say you uploaded it from your backup from the other computer, can you clarify the exact steps you took to do this? Also, what is the app's exact status as shown in your menu bar at the moment? Were or are you currently a member of a Dropbox team account by the way? 

Hey @"spydee" - could you clarify what are the exact steps you followed to do this? 

In that case, you'd need to use a web browser to upload your files to your Dropbox account, Mike. Let us know if that helps!

Thanks for the cooperation @"Lmanaugh" - you've got email from me, so please take a look at your inbox and we'll take it from there. 

Thanks for the cooperation @"Charem" - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"hprice" - thanks for posting on our Community! I'm assuming you're referring to this discussion - is this correct? If that's so, note that there are no updates on this and Sam's comment still stands. I won't be able to comment on or suggest any 3rd party apps to do this, but I'll leave this thread open for other…

I see, thanks for letting me know @"Lmanaugh" - would it be OK if I sent you an email to investigate a bit further internally? 

Hey there @"Lmanaugh" - sorry to hear you're having issues with this. It sounds like your sharing activity might have been paused, but can you clarify if you're getting a particular error message when trying to share your files or folders so that we can make sure we're on the same page? Thanks! 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"jayparryux" Let us know if anything else comes up. 

Hey @"egrk12345" - could you try again now and let us know if you still get the same results?