Walter Dropbox Community Moderator

Hey there @"LinnLukschandl" - sorry to hear about your missing files. When was the last time you remember seeing those files or folders on the website? Do you see any signs of them in your deleted files page or the events page by any chance? Let us know more and we'll take it from there.

This seems like a notification that comes from the Dropbox desktop app when there's an available update to install on your computer @"dlyons " Have you tried allowing it to perform the update yet? 

Hey @"dlyons " - sorry to hear about this. Could you send us a screenshot of the notifications so that we can have a visual too?

Have you tried clearing the cache of both apps and restarting your device since you first noticed this, Pablo?

It sounds like you're manually uploading your files, but just to be clear, when you say client, you mean the Dropbox mobile app on your iOS device @"Kashiwa14"? Are you using the camera uploads or the naming conventions feature by any chance? 

In that case, have you tried setting them all of your files to be available offline and see if the issue with the modification dates crops up again, Paul? 

Does the modification date change after performing a syncing process perhaps, Paul? For example, does this happen when setting your files or folders to be available offline or online-only perhaps? 

Thanks for clarifying that for us @"Pablo Casals" Could you also clarify your device's exact OS version for us and the Dropbox mobile app's as well? Have you ensured that you're running the most up to date version for both apps and your device's OS as well? Any additional information or screenshots are more than welcome! 

Maybe you'd like to try another browser then, Paul?

Hey there @"LotteR" - sorry to hear you're having issues with this. Could you please clarify the exact OS of your device and how exactly you were syncing your ebooks from your phone to the pocketbook in the first place? Any additional information or screenshots you think might help, are more than welcome!

Hi there @"JaneUp2nowt" - sorry to hear about this. Could you please let us know your computer's OS version and the version and status of the Dropbox desktop app as shown in your system tray? When it comes to the deletions you mentioned, can you have a look at your events page and let us know how they're logged there? Any…

Thanks for the screenshot @"Road_warrior" - much appreciated. Could you try signing out from your account via the app's preferences and then back in? If syncing gets stuck again after that, let us know and we'll reach out via email to investigate further. 

Hey @"Tash74" - sorry to hear you're having issues with this. Did you take a look at your email's inbox for the verification email? If you did and can't find it, you can also search your email's spam/junk folder as well. Let us know of any updates!

Hey @"clairewright78" - sorry to hear about this. Have you tried getting in contact with our support team directly through since they'd be better equipped to look into this for you with account specific information? If you did and have a ticket ID, you can share it with us here so that we can look it up in our system.…

Hey @"Steve M.53" - could you try another browser to attach your screenshot in your reply and let us know if you still get the same results? As for the issue at hand, have you tried fixing your hardlinks and permissions? If you did and the issue persists, you can try signing out of your account and then back in through the…

Hi @"Tod-D" - thanks for the additional information. Could you try signing out of your account through the app's preferences and then back in and let us know if this persists? Thanks!

No biggie @"Charlvh" - I'm glad to hear you're back up and running and thanks for keeping me in the loop too. See you around the Community and take care!

I see, thanks for clarifying that for me @"Charlvh" At this point, you can try signing out of your account from the app's preferences and back in. If the issue persists after that, let us know and we'll reach out via email to investigate further. 

If you tried my previous suggestions and this persists, could you send us a screenshot of the app's status @"Charlvh"?

Hey @"Charlvh" - sorry to hear about this. If this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app, could you try fixing your hardlinks and permissions and let us know how it goes?

And what happens if you click on the "Never for this device" option @"bbob"? Have you tried adjusting your autoplay settings? Also, what is your computer's exact OS version, and the version of the Dropbox desktop app?

Hey @"Road_warrior" - thanks for the screenshot and the additional information. Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there? 

Hi there @"bruce c.10" - thanks for posting on our Community and sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version of the Dropbox app you're using at the moment? Any additional information or screenshots would be more than welcome! 

And what do the invoices show exactly @"vikanova"? 

Thanks for the additional information and if you notice this happen again in the future, please let us know and send us a screenshot so that we can have a vsual too @"willstpher" 

Did you double check your file on the website after your edits back then @"julie123456"?

Hi there @"Tyndale" - thanks for the additional information. Could you maybe send us a screenshot of how the grayed out buttons look on your end so that we can have a visual too? Also, when you say you input your corporate email address, is that the email address that's associated with your Dropbox account by any chance? 

HI there @"julie123456" - sorry to hear about this. When it comes to the syncing issue you mentioned, did you ensure that the Dropbox app was indeed running and syncing normally on your computer before this incident? As for the previous version of the doc, have you tried taking a look at its version history? Let me know…

Hey @"pcolvin15" - does the issue persist on the latest stable version of iOS (instead of the beta ones)? 

HI there @"drpbxisgarbage" - thanks for taking the time to share your thoughts with us. I've noted your feedback down in our system and you can let us know if you have anything else to add. When it comes to your syncing issue on the desktop you mentioned, we'd need some additional information to troubleshoot, such as your…