Walter Dropbox Community Moderator

HI there @"Steve S.77" - sorry to hear about this. Could you please let us know your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray/menu bar at the moment? Is it 'up to date' or still syncing your files perhaps? Let us know what you find and we'll take it from…

Hi there @"Xabraxabra" - sorry to hear you're having issues with this. Could you please try the offline installer from this page directly and let us know how it goes? Thanks!

Have you tried deleting your backups from the backups page directly @"HJL"?

When a document has been assigned, the e-mail that informs the requester that has been completed prompts them to sign into their Dropbox account to access it @"GCinciripini" Once the document is opened and/or downloaded, on the last page, they should see the audit trail. More specifically, it should show the following:…

Hey @"Ara Bozadjian" - thanks for the post and interest in this! You can feel free to post any suggestions you may have in the Idea forum and when it comes to Dropbox Replay specifically, you can either post them on the Dropbox Replay Canny feedback forum or the share and idea as well so that other users can upvote the…

Hey @"copyright" - thanks for taking the time to share your thoughts on this. Just to make sure we're on the same page, could you send us a screenshot of a sample notification so that we can have a visual too? Thanks!

Thanks for the additional information and letting us know about the walk-around you found @"MCWendiz" Let us know if you have anything else to add!

Hey @"SoundsEngaging" - thanks for taking the time to share your thoughts on this with us and welcome to our Community! I've passed your feedback on to the team and you can let us know if you have anything else to add. Also note that you can post your feature requests in the Share an Idea area by following these tips in…

Hey @"mrmrtno" - it seems that the desktop app is still linked to the wrong Dropbox folder somehow. Could you try the advanced reinstall as Jay suggested and let us know how it goes? If you end up with two folders again, send us a screenshot of both of them so that we can check the syncing icons in their contents.

Thanks for the cooperation @"lvs-berlin" - you've got

Hi there @"lvs-berlin" - sorry to hear about this. Since you've done most of the troubleshooting already, would it be OK with you if we sent you an email to investigate further? Let us know and we'll use the email address that's connected to your profile here on our Community. Thanks!

Sure thing @"trueocean" - I've just sent you one, so please have a look at your inbox and we'll take it from there. 

Sure thing, Matt. I've passed it on to the team internally and you can let us know if you have anything else to add.

Hi there @"JaapvBvA1962" - sorry to hear about this. Can you please check with your partner if she's able to see their latest files in the shared folder on the website? Thanks!

If you notice this happen again in the future, you can start by rebooting your computer and quitting and relaunching the app, Matt. Should the issue persist afterwards, you can reach out to our support team directly or here, on our Community. 

Hi there @"Seneca_83" - sorry to hear about your syncing issue. Could you let us know the version and status of the Dropbox desktop app as shown in your system tray at the moment or is it still crashing? Also, how many files are you syncing on your computer? Let us know more and we'll take it from there, Matt. 

Thanks for getting back to us @"trueocean" If you've ensured that this isn't caused by a web browser plugin or extension too, may we reach out via email to have a further look internally? 

Thanks for the cooperation @"_4" - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

And was that before or after adding the macros you mentioned @"trueocean"? 

Hey there @"fransvandervleuten" - sorry to hear about your syncing issue. When you saved your file on your Mac at home, did you make sure that the Dropbox desktop app was running and fully synced (up to date) before closing the app and/or your computer? Did you check the website to see if the file had synced? Let us know…

Thanks for the screenshot @"trueocean" - much appreciated! Could you try creating a copy of the file to the same location and let us know if you get the same results? If you're using the Dropbox mobile app as well, are you able to open it there with no issues? Also, were you able to preview the file on the website at some…

In that case, could you try sharing a link to the screenshots instead @"rthsiung"? Also, could you confirm your automation settings for us please?

They should be able to see the signatures on the doc normally, Giorgio. Let me know if you have any other questions. 

You can check your support options according to your plan on this page. Do you see the email option for example @"PORRITA"?

Hey @"Rakshhit_Sharma" - thanks for posting on our Community and happy Monday! I'm afraid you won't be able to export or download files from the deleted files page without restoring them first. Let us know if you have any other questions. 

You should be able to check if the document is signed or not on the Signatures page, Giorgio. Doesn't this work for you? 

When you say internal space, could you clarify what you mean exactly @"PORRITA"? Have you tried getting in touch with our support team directly about this by the way? They'd be better equipped to help further with account and device specific information. 

​​​​This idea is open. ​​ ​​If you like this idea, please share how this would help you, and vote to show your support. ​​ ​​Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Thanks for clarifying that for us @"trueocean" Could you send us a screenshot of the screen you get stuck on, so that we can have a visual too?

Glad to hear it's sorted now @"HerbalTea" See you around the Community and have a lovely week ahead!