Walter Dropbox Community Moderator

Hey there @"a600tw" - sorry to hear you're having issues with this., Can you please clarify the current status and version of the Dropbox desktop app as shown in your menu bar at the moment? Also, what is your computer's exact OS version and the online-only files preference in your account's settings page? Have you tried…

Hi there @"beanbag" - sorry to hear you're having issues with changing your email address of your Dropbox account. Could you try clearing your browser's cache and/or trying another browser (preferably with no extensions or plugins running) and let me know if you're still not getting the email to update your email address?…

Hey @"rpfaffmann "- sorry to hear about this. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system? Also, can you clarify if you noticed this on an individual account or a team one? Any additional information or screenshots are more than welcome!

Hi there @"Jerry L.4" - sorry to hear about this. Could you try using selective sync for some folder(s) you might not need locally on your computer to lessen the app's load and let us know if the issue persists? Thanks!

Thanks for the additional information there @"Kino A." - much appreciated. The next step you could try in this case is a clean, advanced reinstall, if it's not too much of a problem for you. Let us know of any updates!

Hey @"HYKO" - did you get the chance to see my response?

And where your is your Dropbox folder located per the app's preferences under the Sync tab @"Birsay1"? Also, does the issue persist if you temporarily close One Drive and/or any other 3rd party apps that might be monitoring, syncing or backing up your files? 

In that case, would moving your Dropbox folder to the new drive work for you or you'd like a copy instead @"mgw1"? You should also be able to change your sync settings from the app's preferences if needed. 

Hey @"webrand" - thanks for using Dropbox and welcome to the Community! In this case, just to be safe, you can change the shared folder's owner using these steps before Company A deleted their account. I hope this helps!

Thanks for the additional information and the screenshots too @"Birsay1" - much appreciated. I'm not seeing any syncing icons on your files. Are these files located inside your Dropbox folder on your computer? Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in…

Hey @"Barbadori" - sorry to hear about this. Could you clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Did you try logging out of your account and then back in through the app's preferences?

Hi there @"Ervin Design" - thanks for taking the time to share your thoughts on this. I've passed your comments on to the team internally and you can let us know if you have anything else to add. Cheers!

Hey @"Chris J Newman" - sorry to hear you're having issues with this. Can you please clarify if you're creating a shared link to the folder with view-only or edit rights in the first place? Have you considered using a Dropbox Transfer instead perhaps? Let us know more and we'll take it from there, Chris. PS: You can check…

Thanks for the additional information and your feedback on this as well @"emendes" Let us know if you have anything else to add. PS: I removed the 3rd party link you included in your response to align with our Community Guidelines] 

Hi there @"yaronhb" - thanks for messaging the Community today. Let me check with the team on this and we'll get back to you as soon as we have an update. As for the discussion you were trying to reply to, note that it was closed due to inactivity since there were no comments for more than 6 months now. In the meantime,…

Does it happen with other browsers too @"htamm"? Is it affecting all of your Excel files, some or just this one? How large is the file exactly? Also, are you able to download and open it locally on your device(s)? 

Which web browsers have you tried so far @"htamm"? If you get the same results on an incognito window with no extensions or plugins running, could you send us a screenshot of the error (loop) so that we can have a visual too? 

Hey @"htamm" - sorry to hear about this. Could you elaborate on the issue you're having so that we can assist further? Have you tried any troubleshooting steps so far? 

Thanks for clarifying that for us @"Ecnerwal" - much appreciated. Since everything seems to be set correctly, could you send us a screenshot of where you're spotting the hard drive space discrepancy? Also, what is your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

Sorry to hear about this @"Leighton" Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system too? 

Did you contact our support team to look further into this with account and device specific information since you first noticed this @"JUVE-Quan"? 

Hey Eduardo, thanks for the additional information there. The screenshot that would help in this case is the Dropbox desktop app's exact status and version as shown in your system tray. For example, are you ensuring that it shows 'up to date' and not still syncing before you check the file you worked on, on the Ubuntu…

I see, thanks for the additional information there @"mmittner" - much appreciated. Could you try using selective sync to remove some folders in order to make the app's load a little smaller, namely under 300K files? Let us know if the behavior changes at all afterwards.

Hey @"mmittner" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you clarify the version/status of the Dropbox desktop app running on your devices and how long has it been since you first noticed this? Approximately how many files are you syncing locally on the machines you…

Most likely yes @"FlavioMark" - as long as the promotion is still valid, that is. Just note that when you downgrade your account to the Basic plan, the change will take effect at the end of your current billing cycle, not immediately. Let us know if you have anything else to ask. 

Hey @"Pablo61" - sorry to hear about this. I just gave it a go and it seems to be working fine for me. If you can confirm that you're getting the same error after clearing your browser's cache and/or on another browser, I'd be happy to send you an email to take a further look internally. Keep me posted! 

Hi all, thanks for the patience while we checked on this internally. The team let us know that in the "Allow in the background" section, Mac OS seems to be pulling the developer name/name of who signed the app, which is why it shows up differently. If you disable Dropbox from running in the background, this will probably…

Your name will show up as long as you're the owner/creator of the file request, but you should be able to add the event's name as the title of your file requests. As for the QR code to link to the file request you opened from your end, you'd need to use a 3rd party app. I hope this helps a tad @"Digital_Vibe" . 

Hi all, sorry for the tardy response. I just wanted to mention that this should be resolved now and please let us know if anything else comes up. 

Hi there @"HYKO" - thanks for posting on our Community to share your thoughts about this. Just to clarify, are you referring to some sort of automation option or something else? Would shared links or even a Dropbox Transfer work for what you had in mind perhaps? Let us know more and we'll take it from there.