Walter Dropbox Community Moderator

Hey @"JohnFinnell" - sorry to hear you're having issues with this. Can you please confirm that you can see the Slack integration listed in your account's Connected Apps tab? Have you tried signing out of your account and back in since you first enabled it? 

Hey @"Jason Farrugia" - sorry to hear you're having issues with this. Can you please send me a screenshot of the exact error you're getting so that we make sure we're on the same page? Thanks so much! 

So yes, you're back to the Basic plan that is a personal plan and comes with 2 GB @"RhettKim" Let me know if you need anything else!

What is reported in your plan tab at the moment @"RhettKim" ?

I see, thanks for clarifying that for me @"RhettKim" In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial? 

Hey @"RhettKim" - sorry to hear you're having issues with this. Could you please let me know your ticket's number so that I can look it up in our system? Thanks!

Hey @"azarius" - thanks for sharing your thoughts on this with us. I've noted your feedback down in our system and you can let us know if you have anything else to add. Thank you. 

I see, thanks for the clarification and the additional details there @"christopherdawes" - most appreciated. In that case, can you have a look at our Email to Dropbox feature and let me know if it would work for you, if we were to adjust the file size limit for example, or if you'd like to see a different feature? 

When the daily limit for data sharing has been exceeded, note that links are paused temporarily, one day for the first time, and progressively longer for each time after. Most likely the limit mentioned in the e-mail you received is the remaining bandwidth. For context, if you share a file that is 2 GB in size and someone…

Hi all 🤖 My name is Walter, and I'm a Community Moderator based in Europe 🌼 When I'm not assisting other Dropbox users, you can usually find me reading manga, watching anime, or playing video games 🎮 One thing I love about the Community? What I truly appreciate about this Community is the remarkable way its members…

Hey @"STI2" - sorry to jump in here, but do you happen to have any ticket ID for us to look up in our system to make sure we're on the same page?

Hi there @"D P" - thanks for bringing this to our attention and sorry to hear you're having issues with this. Could you let me know your ticket numbers so that I can locate them in our system? If you'd like to troubleshoot this, we'd need some additional information as well, such as the exact OS of your computer(s) and the…

Thanks for the additional information @"Alain Church" Can you also clarify something for me please? Are you storing your app folders in Dropbox and/or are you running any 3rd party apps when you boot your computer and/or the Dropbox desktop app? 

I see, thanks for the clarification @"Crok" If you're still getting this error, please let us know and we'll reach out via email to investigate further. 

Hi there @"Crok", sorry to hear about this. Can you let us know how long you've been getting this error and if you're familiar with the information from this Help Center article?

Hey @"GLITZ" - thanks for using Dropbox and welcome to our Community! Can you please clarify how you're uploading your files and folder to Dropbox in the first place and what you'd like to achieve? Let me know more and we'll take it from there.

Thanks for the screenshot @"AnuradhhaBShah" - much appreciated. Could you also let us know the app's exact status and version as shown in your menu bar? Have you tried changing the screenshot settings shown in your screenshot by any chance since you first noticed this? 

Hey @"christopherdawes" - thanks for sharing your thoughts on this with us. Are you familiar with the Dropbox Transfer feature at all? If not, can you have a look and let me know if that would do the trick for you? Otherwise, feel free to elaborate on your feature request so that we can make sure we're on the same page.…

Hi there @"Sam B.36" - thanks for taking the time to share your thoughts on this with us. I've logged your feedback about restoring previous versions of files from specific past dates in our system and you can let us know if you have anything else to add. Cheers!

Hey @"lgrohs" - sorry to hear you're having issues with this. Just to make sure we're on the same page, can you clarify what plan you're on at the moment? Also, did you upgrade via the website directly or maybe through the app store on a mobile device in the first place?

Thanks for the ticket ID @"hshupe16" - I was able to locate it in our system and pass your comments on so that we can have all the relevant information under one place. Apart from that, I'm glad to hear you managed to sort it out in the end and thanks for keeping us in the loop too!

Hi from me too @"Peace of Wine" and thank you for the clarification and providing your feedback on this. I'm afraid the issue with the extension you mentioned would be outside of our remit, but if you have any issues with the relevant commands when using the CLI, please let us know. 

Hey @"peteeee" - I'm sorry to jump in here, but could you let us know some additional information about the issue you're having and provide us with a screenshot of what's bothering you exactly? 

Hey @"Sandra" YVR - sorry to hear about this. Since you're already in contact with our support team, could you share your ticket ID so that we can look it up in our system as well? As for your support options, you can have a look here. While we're at it, please let me know if you have any additional questions.

Hey @"folder" - sorry to hear you're having issues with this. Could you please try an advanced reinstall using the offline installer from this page directly and let me know how it goes? If you still get the same error, please send me a screenshot as well! Thanks!

No biggie @"Dillon_4" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

I see, thanks for clarifying that for me @"Coachhomer" If you notice it again in the future, let me know here and we'll take it from there. 

No worries @"Gazzy" - I'm just glad we cleared this up. See you around the Community and take care! 

It would depend on the size of the file, your internet connection and the amount of edits @"Coachhomer" Are you noticing this only on this specific file or others as well? Have you tried another network perhaps?

I see, thanks for clarifying that @"Coachhomer" In that case, I'd recommend clearing the app's cache, logging out and back into your account in the mobile app after rebooting your iPad and if you still have issues with this, just let us know.