Walter Dropbox Community Moderator

Hi @"Draco777" - I'm sorry to hear you're experiencing syncing issues. To help troubleshoot this, please provide the following: 1. The exact status and version of the Dropbox desktop app as it appears in your system tray. 2. Any additional information or screenshots that you think might be relevant. Thank you for your…

Hey @"Mulherin" - thanks for bringing this to our attention. Can you please clarify if this is still an issue after reverting to the old version of the app or if you noticed any difference now? Also note that if you'd like to look further into this with account and device specific information, we can reach out via email as…

Hey @"tanniemola" - could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too? Did you try logging out of your account through the app's preferences and then back in?

Thanks for the info @"Umair R." - much appreciated! It seems that you're running a beta version of the Dropbox desktop app. If it's not too much of a trouble for you, could you try the latest, stable version from this page and let us know if the issue persists? Just make sure to toggle off the 'early releases' from your…

Hey @"Umair R." - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the status/version of the Dropbox desktop app as shown in your menu bar? Any additional information or screenshots are more than welcome!

Hey @"TaliiBee" - thanks for the nudge on this. As the Help Center article I linked to before outlines, to access this feature, you'll need to make sure your Dropbox mobile app is updated to the latest version while camera uploads aren’t available on the Dropbox mobile app for iOS at this time. 

Hey @"Ian Z.3" - thanks for flagging this! I've amended the idea's title to avoid any confusion moving forward. Let us know if you have anything else to add. 

Have you tried uploading through an incognito window while not logged into any Dropbox account to see how it goes @"myowneva"? 

Hey @"jibletgreyv" - sorry to hear you're having issues with this. If you already rebooted your computer and quit and relaunched the Dropbox desktop app and syncing still gets stuck at the same number of files, could you send us a screenshot of the app's version and status as shown in your menu bar? 

Hi @"bezkancerogenov" - sorry to hear you're having issues with searching your Dropbox Paper docs based on their content and not their names. Just note that this feature is available to the Dropbox Plus, Family, Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans at the moment, so if…

Hi from me too @"twoadmin" and thank you for the additional information. It sounds like your sharing activity might have been paused for some reason. Would it be OK if we sent you an email to have a further look internally? --- Ciao anche da parte mia @"twoadmin" e grazie per le informazioni aggiuntive. Sembra che la tua…

Sorry to hear this persists for you @"Frank P E." Could you send us your ticket ID for your support interaction so that we can look it up in our system too? While we're at it, may I ask if you had tried this link before yesterday? 

Hey @"Chatterbox" - thanks flagging this with us. Just to make sure we're not eh same page, could you send us a screenshot of how this file looks on your end and clarify your computer's OS version and the version and status of the Dropbox desktop as shown in your menu bar? Apart from that, can you let us know if you're…

You should be able to find all the information you need about this in this Help Center article. Hope this helps @"miccolis" 

Hi @"Temirlan Ziyatov "- I'm sorry to hear that you're experiencing this issue. I'm sorry to hear you're having troubles with this. To best assist you, please let us know when you last accessed the Dropbox account associated with the email address you provided and if you have received any emails informing you about the…

Hi from me @"JMBand" - thanks for the additional information. In this case, I'd recommend making sure that your Dropbox desktop app is 'up to date' and not still syncing while you back your files up to your external hard drive. You can also pause syncing or quit the app when you perform your backups. Let us know if you…

While we don't have a concrete ETA at this time we'll update this thread with any update that might come our way @"iceziz" You can also keep checking from time to time if you get the chance to see if the behavior has been corrected. Just make sure to keep the app's version up to date. 

Hey @"yaronhb" - did you have the chance to see my previous reply? 

Thanks for the update and let us know if anything else comes up in the meantime, Brendan. 

Have you enabled external sharing as outlined here then @"rpfaffmann "?

I'm afraid that wouldn't be possible @"ds1234" If you have more than one Dropbox account though, you can try logging into each one of them and checking your file requests page. 

I see, thanks for the clarification and additional information @"AngryAustrian" - I've logged your feedback in our system and you can let us know if you have anything else to add. 

I see, thanks for the clarfication @"ds1234" If you open a new file request now, do you see it being listed on this page then? 

Thanks for the updates and the screenshots too @"stevethegil" If you notice this happen again in the future, you can let us know here and we'll reach out via email to investigate further, if needed. 

You didn't mention if you're getting any particular errors or if you just can't find the files you mentioned @"hoanang dev" & @"Hoanang" - could you elaborate a tad on that please? 

So it is a file request link and not a Dropbox Transfer - is that correct @"ds1234"? Do you maybe see the link or the folder in your sharing tab? 

Hey @"Mdearing3540" - could you send us a screenshot of the app's exact status and version as shown in your system tray at the moment? Also, have you ensured that you're logged into the correct account both on the website (via your account's settings) and through the desktop app's preferences as well? 

Hey @"fpwilson3" - could you send us a screenshot of this as well to check the syncing icon on the folder/files and also clarify the app's status and version as shown in your system tray? 

Hey @"AngryAustrian" - thanks for taking the time to share your thoughts on this. Just to confirm, you're using an individual account and not a team account - is that correct? I'm just asking because team admins of Dropbox team accounts have access to the Admin Console which provides more ways to handle the team's activity…

Hi there @"e_big" - sorry to hear about this. Could you let us know if this happens with only one Word file of yours or if it's affecting other files as well? Are you able to preview it normally on the website by the way?