Walter Dropbox Community Moderator

Hey @"DB_LisaV" - I just got back to you on the other Community thread you posted. As mentioned there as well, I'd appreciate a screenshot of how the file looks on your end so that we can check its syncing icon too. Did you try rebooting your computer and quitting/relaunching the app since you first noticed this? If you…

Feel free to take your time @"Warren J." - just keep us posted! 

When you say you transferred it to Dropbox again, can you walk me through the exact steps you take to do this @"Warren J."? 

Hey @"Rob F.14" - I just sent you an email to the email address that's connected to your Community profile, so please have a look at your inbox and we'll take it from there. 

You can click on the links I provided directly @"Warren J." Let me know if you have any other questions! 

Hey @"Warren J." - sorry to hear about your missing file. Could you have a look at your events page and let me know if you can find any signs of it there since that's the place where all uploads, edits, and deletions are normally logged? Thanks!

I see, thanks for the clarifications @"VLock" When it comes to the email notification, when was the last time you received it? As for the in-app notification, have you tried marking it as read? 

Hey @"EricPleaseHelp" - thanks for your updates on this and all the additional information you provided so far. The canary file you notice is probably created by the Dropbox application to run on your computer, but the cache folder should be hidden anyhow. You can think of it as the staging level of syncing which is the…

Sure thing @"Colin_posts_here" - let me know if anything changes! 

Hey @"Colin_posts_here" - thanks for bringing this to our attention. Just to make sure we're on the same page, could you send us a screenshot of the options you get when you right click on files or folders in your Dropbox folder? Also, can you clarify the exact status and version of the Dropbox desktop app as shown in your…

Hey @"amsdamsgram" - thanks for using Dropbox and taking the time to share your thoughts on this with us. I'll definitely be passing your feedback to the team and you can let me know if you'd like to add anything else as well. In the meantime, would the content search or the Dropbox Dash universal search feature help at…

Hey from me too @"VLock" - thanks for getting back to us. When you say reminder, am I safe to assume that you're referring to an email and not an in-app notification? Also, can you clarify if your client has cancelled the team invite as outlined here from their end?

I see, thanks for the screenshots @"Sfork" - most appreciated. There's an ongoing issue that's affecting some of our users at the moment and it's most likely that you're impacted by this as well. You can subscribe to the incident from this page to get updates and notifications about it, if you like.

Hey @"Whaley Radio" - thanks for letting us know. Can you elaborate on the issue you're facing so that we can assist further? 

Hey @"christopherdawes" - have you had the chance to check my previous reply yet? 

Thanks for the screenshot @"Ivan Llanas" - much appreciated. From what I gather you must have the Dropbox desktop app installed on your computer - am I correct? If so, could you let us know its status and version as shown in your taskbar? 

Hi @"Sfork" - sorry to hear about this. Could you let us know some additional information about the issue you're facing so that we can assist further? A screenshot of the last page you can get to or the error you're getting would also help! Thanks!

Hey @"Soxadb" - thanks for flagging this with us. Just to clarify, does the issue persist if you pause syncing as well? If it does, please let us know and we'll reach out via email to instigate further. Same goes for you too @"Cream" 

Hey @"Ivan Llanas" - thanks for using Dropbox and welcome to our Community! Just to make sure we're on the same page, can you clarify your computer's exact OS version and send us a screenshot of the exact error you're getting? This will help us assist further!

Hey there @"RichardNeedsHelp" - thanks for bringing this to our attention. If this persists on an incognito window with no extensions or plugins running as well, may we reach out via email to have a further look internally? Thanks! 

In that case, do you see any signs of your missing files in your events page? This is the place where all uploads, edits, and deletions are normally logged, so it should give you a hint @"sunshineandbeaches1" 

Did you make sure that this is not caused by a security software on your computer or your network settings @"Farhang223"? Does this persist after quitting and relaunching the Dropbox desktop app and/or rebooting your internet router? 

Hey @"Cream" - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? If you could send us a couple of screenshots to have a visual too, I'd appreciate it. Thank you. 

Hey @"jakethiessen" - thanks for taking the time to share your thoughts on this with us. Just to make sure we got this right, can you confirm that you're referring to projects and stacked versions in Dropbox Replay? Also, when you mention an option to edit the naming conventions rules on Dropbox Replay, could you elaborate…

Thanks for the update on this @"Omri1984" - much appreciated. I've moved your post to the API section of our Community so that other users can help you out as well. In the meantime, if you're on the new release of Dropbox Paper, note that you can select the Paper docs you'd like to export and click the ellipsis icon and…

Hi @"Farhang223" - sorry to hear you're having issues with this. Can you please clarify the status and version of the Dropbox desktop app as shown in your menu bar? If you could also send us a screenshot of any errors you're seeing, I'd appreciate it. Thanks!

Hey there @"nosignal" - thanks for taking the time to share your thoughts on this and also sharing what worked for you. I'll leave this thread open for other users in case they want to share their own experiences as well. Let us know if you have anything else to add. 

Hi @"for-Or" - thanks for taking the time to share your experience with us and sorry to hear about the issues you had with the chat option too. I was able to locate your active support ticket in our system and passed your comments on to the agent who's handling your case. I can see that they replied to you there a little…

Hi there @"Faith J" - thanks for letting us know about this. If you've ensured that this email is coming from an official Dropbox domain and there are no links that could be causing this, you can report the email by forwarding the complete message to abuse@dropbox.com I hope this helps and please let me know if you have…

Are you referring to the Dropbox desktop app or the website @"Jason Farrugia"?