Walter Dropbox Community Moderator

Hey @"helloyiddy" - thanks for letting us know about this and please keep us posted if anything else comes up!

While I don't have anything to share on this at the moment, I found this idea if you want to take a look and up-vote to show your interest as well @"LishD" Let me know if there's anything else you'd like to ask or add. 

Thanks for the additional information @"Johnxi" - much appreciated. I just wanted to let you know that our team is aware of this issue and looking into it at the moment. We'll provide you with an update as soon as we know more.

Hi from me too and thanks for the screenshot and additional details @"LishD" This is expected behavior since the option to create new Team folders is only available on the web at this time. Are you having issues with creating them on the website in the location you wanted?

I see, thanks for flagging this with us @"john1911" - most appreciated. I've passed this on to the team internally and you can let us know if you have anything else to add or ask in the meantime. Cheers!

Hey @"wiskord" - thanks for sharing your thoughts on this with us. I'll make sure to pass your feedback on to the team and you can let me know if you have anything else to add.

Hey @"RentSavvy" - thanks for the nudge on this. I'm afraid I don't have a timeline to share at this time, but our team is aware of this issue and working on a fix. We'll let you know more as soon as we have an update.

Hey @"D C." - sorry to hear you're having issues with this. Could you send us a screenshot of the app's exact status and version as shown in your taskbar? Also, have you tried an advanced reinstall since you first noticed this problem? Let us know more and we'll take it from there! 

Do you get any different results if you pause syncing or even quit the app completely @"raficohen12"?

Hey @"john1911" - thanks for bringing this to our attention. Can you please let me know if this is affecting you somehow and clarify the version/status of the Dropbox desktop app as shown in your taskbar? Thanks!

Does this happen with only this particular folder or are others affected too @"petermooreworld"? Does it persist after rebooting your computer? 

Hi there @"Wcraymond" - sorry to hear about your missing files. Can you please take a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should help a tad. Since you're referring to shared files, I'd suggest taking a look at your…

Hi there @"lamoidfl" & @"jhon738" - thanks for taking the time to share your thoughts on this with us. I understand that this is not ideal and I'll make sure that your feedback reaches the right team, but I'm afraid I can't say if or when this will change. I'll also leave this thread open for other similar-minded users to…

Hi there @"Johnxi" - sorry to hear you're having issues with this. Can you clarify the status and version of the Dropbox desktop app as shown in your taskbar ? Also, where exactly would you like to back this up and what error are you getting if you try to delete it somehow? 

Does this persist after refreshing your window and/or rebooting your computer @"Craig12345uk"?

So, the file-path of your Dropbox folder is still the same after logging out and back into your account through the app's preferences, is that correct @"mcboanova"? Also, are you noticing any syncing icons in your files in either of those Dropbox folders? 

Hi from me too @"mcboanova" - thanks for the clarifications. Could you send us a screenshot of the app's preferences to check the path of your Dropbox folder as shown in the sync tab? Also, I'm not seeing any syncing icons in your files in Dropbox. Do you happen to be running any 3rd party apps that could be causing…

Hi @"TonyC3" - sorry to hear about this. Can you please clarify your computer's exact OS version and the version/status of the Dropbox desktop app as shown in your menu bar? Also, did you take a look at this Help Center article to see if it helps? 

Hey @"Ilian P." - thanks for taking the time to share your thoughts on this with us. I've logged your feedback in our system and you can let us know if you have anything else to add. In the meantime, you can maybe try using the search function when moving your files in the Dropbox mobile app on your Android device. I hope…

Hi there @"Ss363" - thanks for taking the time to share your experience and thoughts on this with us and sorry to hear you had to go through all this. I am happy to hear that you managed to sort this out in the end and I'll make sure that your feedback reaches the appropriate team too. Let me know if there's anything else…

Hey @"petermooreworld" - thanks for taking the time to share your experience and thoughts on this. When it comes to the missing syncing icons, could you send me a screenshot of how your files in the Dropbox folder look on your end? Did you try quitting and relaunching the app or even rebooting your computer? 

Hey from me too @"GideonFalls" - do you happen to have a ticket ID from your support interaction so that we can look it up in our system? If you could provide the information Megan previously requested, that'd be very helpful. Thanks!

Can you send us another screenshot perhaps, showing your notifications tab this time @"User34"? 

Hi from me as well @"spotupchik" - I just took the liberty to open a ticket for you about this, so please have a look at your email's inbox for my message and we'll take it from there. 

Sure thing @"lbalzarini" - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"lbalzarini" - sorry to hear about this. May we reach out via email to have a further look internally? Let me know and I'll use the email address that's associated with your profile here, on our Community. Thank you!

I'm happy to hear you're back up and running and thanks for the update too @"petermooreworld" Let us know if anything else comes up in the future! 

Hey @"petermooreworld" - just before we take this to email, can you please update to the latest version of the app from this page and let me know if the issue persists? 

What happens if you use the button to upload it instead @"Poindextrous"? Have you tried clearing your browser's cache or using another browser? 

Hey @"Poindextrous" - sorry to hear you're having issues with this. You should be able to select the folder you'd like to upload this file to and drag and drop it or use the relevant button to upload it directly from your external drive using a web browser. If you're having issues with this, please send us a screenshot so…