Walter Dropbox Community Moderator

Hey @"blaumar00" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and send us a screenshot of any errors (or the last screen) you're getting? 

Hey @"ckoz2015" - thanks for posting on our Community and happy Monday! I can see that you're linking to a single zip file and not a folder. Can you let me know if this happens with every file or folder you're sharing or just this particular one? What are the exact steps you take to do this by the way? I just gave it a go…

As Mark mentioned, there isn't an email address to reach out, but I'll be happy to send you an email to the email address that's linked to your Community profile to investigate further so just let me know if that would be OK with you and we'll take it from there @"MSS2" 

Thanks for getting back to me on this and I'll be happy to have a further look internally at this point for you. If that's OK with you too, please let me know here and we'll reach out via email from our end as soon as possible @"MSS2" 

If you see it acting up again, you might want to reach out to our support team for further assistance with device and account specific information directly @"bkimball90" Let us know of any updates anyhow!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Keep us posted with any updates @"DR ATL" 

And does the issue occur when the Dropbox app is completely closed too or not @"MODS"? Is it affecting all of your Excel files or just a particular one? 

Hey @"MODS" - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the version of the Dropbox desktop app as shown in your system tray? Does the issue persist after quitting the Dropbox desktop app? Let us know more and we'll take it from there.

Thanks for the cooperation @"paul-files" - much appreciated. I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hi there @"Minus Magnus" - thanks for taking the time to share your thoughts on this with us. I've noted your feature enhancement request in our system and you can let us know if you have anything else to add. Cheers!

Hey @"Rombout V." - can you provide some additional information about the issue you're facing? For example, what is your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? A screenshot of where you're checking the creation date of your files would also help!

Thanks for clarifying that for me @"txt215" - much appreciated. In this case, I'd suggest sending your application to careers@dropbox.com directly and make sure to include all the information that was asked for in the original application form and also specify which job/role you're applying for. 

Hi @"MSS2" - thanks for posting on our Community and sorry to hear about the confusion this has caused. I'm not sure if you're aware, but Dropbox Send and track is being discontinued starting March 31, 2025. After this date, your Send and track files will be stored in the “Send and track” folder on your Dropbox account.…

Thanks for the cooperation @"dbalmer" - I've just sent you an email, so please take a look at your inbox and we'll take it from there. 

Thanks for the clarification again @"dbalmer" - would it be OK if we reached out via email to have a further look internally at this point? 

I see, thanks for clarifying that @"dbalmer" - much appreciated. As a test, are you able to send it to any other email address with no issues at all? Also, can you confirm that you're using Dropbox Sign to do this and not the Signature hub on Dropbox.com?

Not necessarily, but you might need to adjust its settings to whitelist Dropbox and its domains @"jjkazz" Let us know if anything else comes up. 

Thanks for the screenshot @"dbalmer" - most appreciated. Can you please clarify if this happens with only this specific document or if it's affecting all of your docs? If it's the latter, may we reach out via email perhaps to investigate further? 

Hey @"txt215" - thanks for bringing this to our attention. Could you try clearing your browser's cache and/or another browser and let us know if you get the same results? Thanks!

I'm glad we managed to clear this out and thanks for your updates on this @"BA47" Let us know if anything else comes up! 

Yes, but what is it's exact status as shown in your menu bar, Søren? Is it 'up to date' or syncing perhaps? 

No worries, Luca. I've just followed up via email so please have a look at your inbox and we'll take it from there.

No worries @"MFM" - thanks for the clarification and let us know if you have anything else to add or ask. 

Hey @"BA47" - sorry to hear you're having issues with this. Can you confirm that you're referring to the feature outlined here? Any additional information and clarifications are more than welcome! 

I see, thanks for the additional information, Luca. In that case, may we reach out via email to have a further look internally? 

I see, thanks for the link to the screenshot, Paul. Note that I removed it now to avoid traffic/bandwidth issues with your links. As for the issue at hand, can you take a look at your backups tab in the app's preferences and the backups page online and let me know what you find?

Hi there @"LucaScarpellini" - sorry to hear you're having issues with this. How long has it been since you received the email and also got the error message as well? Let us know more and we'll take it from there, Luca.

Thanks for the additional information @"paul-files" - much appreciated. There should be an option to attach a screenshot in your reply's box looking like this: If you're not seeing it, please try clearing your browser's cache or another browser.

Hi there @"bentennyysonn" - thanks for bringing this to our attention. Can you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? If you've ensured that this is not caused by an antivirus, firewall or VPN/Proxy setting, could you try…