Walter Dropbox Community Moderator

Sure thing @"Rayza" - I've just followed up via email, so you can have a look at your inbox for my message and we'll take it from there.

I'm afraid Rich is correct here @"mgm17" The reason the shared folder is inaccessible is because the Dropbox team that previously shared the content with you has been deleted and as a result the content that the team owned was deleted as well. You can reach out to the person who originally shared it with you to regain…

Thanks for the screenshot @"mgm17" - much appreciated. It seems that some content that was shared with you belonged to a Dropbox team that has since been permanently deleted. As a result, the content in the shared folder has also been permanently removed since the 4th of June has already passed. I'm afraid that this…

Thank you for the additional details and your feedback on this as well @"Rayza" If you're still getting this error when trying to share, you can let us know here and we'll reach out via email to investigate further if needed. 

Hey @"cj2025" - sorry to hear about this. When you say that your InDesign files were ruined by Dropbox, can you please elaborate a tad so that we make sure we're on the same page? Are you having an issue with previewing them for example or something else? Let us know more information about the issue you're facing, and…

No worries @"kdeemer1" - I'm just glad I could help. See you around the Community and take care!

Hi there @"Jeremyyy" - thanks for posting on our Community and happy Monday! As a first step, could you send me a screenshot of how those Dropbox folders look on your end? Also, what's your computer's OS version and the status/version of the Dropbox desktop app as shown in your system tray/menu bar? Have you tried…

I'm happy to hear it's sorted now @"akane13" - thanks for keeping me in the loop too! Have a lovely week ahead and let us know if anything else comes up. 

Hey @"mgm17" - sorry to hear about this. When did you receive this email and how long has it been since you folder was deleted? Can you have a look at your events page and/or the deleted files page and let us know if you see any signs of it there? Thank you. 

Hey @"akane13" - thanks for using Dropbox and welcome to the Community! The setting you're showing in your screenshot will be applied to new files you add not already existing ones. In this case, you need to simply right click on the files that have the online-only icon on them and mark them to be available offline on your…

Hi @"kdeemer1" - thanks for the app's version. It seems that you're running a beta version of the app. Can you try the latest stable one from this page directly and let us know how it goes? Just make sure to toggle off the 'early releases' from your account' settings first. 

Hi @"Yusuf1stIT" - welcome to the Community and happy Monday! Thank you for taking the time to share your workflow with us and I’ll also leave this thread open for other users to share their own thoughts and ideas on this. Personally, I’m finding eSignature Templates to be a game-changer in everyday workflows since they…

Hey @"hspindel" - thanks for the feedback on this. I've noted it down in our system and you can let us know if you have anything else to add! 

I see, thanks for confirming this and also thanks for flagging the other thread as well @"tylerw" I un-accepted the solution there to avoid any confusion moving forward. Let me know if there's anything else I can help with. 

Hey @"tylerw" - sorry to hear about this. It seems that you're impacted by the issue reported here. Could you have a look and confirm if that's the case? Thank you.

Happy to hear this thread helped a tad and please let me know if you have anything else to add or ask @"jamis56" - Cheers!

Hey @"tilusnet" - thanks for the feedback on this. I've already passed it on to the team (as mentioned here) and you can let us know if you have anything else to add. In the meantime, you can try the search option to find your target folder when moving your files in the Dropbox mobile app on your Android device(s). Hope…

Hey @"helloyiddy" - thanks for letting us know about this and please keep us posted if anything else comes up!

While I don't have anything to share on this at the moment, I found this idea if you want to take a look and up-vote to show your interest as well @"LishD" Let me know if there's anything else you'd like to ask or add. 

Thanks for the additional information @"Johnxi" - much appreciated. I just wanted to let you know that our team is aware of this issue and looking into it at the moment. We'll provide you with an update as soon as we know more.

Hi from me too and thanks for the screenshot and additional details @"LishD" This is expected behavior since the option to create new Team folders is only available on the web at this time. Are you having issues with creating them on the website in the location you wanted?

I see, thanks for flagging this with us @"john1911" - most appreciated. I've passed this on to the team internally and you can let us know if you have anything else to add or ask in the meantime. Cheers!

Hey @"wiskord" - thanks for sharing your thoughts on this with us. I'll make sure to pass your feedback on to the team and you can let me know if you have anything else to add.

Hey @"RentSavvy" - thanks for the nudge on this. I'm afraid I don't have a timeline to share at this time, but our team is aware of this issue and working on a fix. We'll let you know more as soon as we have an update.

Hey @"D C." - sorry to hear you're having issues with this. Could you send us a screenshot of the app's exact status and version as shown in your taskbar? Also, have you tried an advanced reinstall since you first noticed this problem? Let us know more and we'll take it from there! 

Do you get any different results if you pause syncing or even quit the app completely @"raficohen12"?

Hey @"john1911" - thanks for bringing this to our attention. Can you please let me know if this is affecting you somehow and clarify the version/status of the Dropbox desktop app as shown in your taskbar? Thanks!

Does this happen with only this particular folder or are others affected too @"petermooreworld"? Does it persist after rebooting your computer? 

Hi there @"Wcraymond" - sorry to hear about your missing files. Can you please take a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should help a tad. Since you're referring to shared files, I'd suggest taking a look at your…

Hi there @"lamoidfl" & @"jhon738" - thanks for taking the time to share your thoughts on this with us. I understand that this is not ideal and I'll make sure that your feedback reaches the right team, but I'm afraid I can't say if or when this will change. I'll also leave this thread open for other similar-minded users to…