Walter Dropbox Community Moderator

Hi there @"Johnxi" - sorry to hear you're having issues with this. Can you clarify the status and version of the Dropbox desktop app as shown in your taskbar ? Also, where exactly would you like to back this up and what error are you getting if you try to delete it somehow? 

Does this persist after refreshing your window and/or rebooting your computer @"Craig12345uk"?

So, the file-path of your Dropbox folder is still the same after logging out and back into your account through the app's preferences, is that correct @"mcboanova"? Also, are you noticing any syncing icons in your files in either of those Dropbox folders? 

Hi from me too @"mcboanova" - thanks for the clarifications. Could you send us a screenshot of the app's preferences to check the path of your Dropbox folder as shown in the sync tab? Also, I'm not seeing any syncing icons in your files in Dropbox. Do you happen to be running any 3rd party apps that could be causing…

Hi @"TonyC3" - sorry to hear about this. Can you please clarify your computer's exact OS version and the version/status of the Dropbox desktop app as shown in your menu bar? Also, did you take a look at this Help Center article to see if it helps? 

Hey @"Ilian P." - thanks for taking the time to share your thoughts on this with us. I've logged your feedback in our system and you can let us know if you have anything else to add. In the meantime, you can maybe try using the search function when moving your files in the Dropbox mobile app on your Android device. I hope…

Hi there @"Ss363" - thanks for taking the time to share your experience and thoughts on this with us and sorry to hear you had to go through all this. I am happy to hear that you managed to sort this out in the end and I'll make sure that your feedback reaches the appropriate team too. Let me know if there's anything else…

Hey @"petermooreworld" - thanks for taking the time to share your experience and thoughts on this. When it comes to the missing syncing icons, could you send me a screenshot of how your files in the Dropbox folder look on your end? Did you try quitting and relaunching the app or even rebooting your computer? 

Hey from me too @"GideonFalls" - do you happen to have a ticket ID from your support interaction so that we can look it up in our system? If you could provide the information Megan previously requested, that'd be very helpful. Thanks!

Can you send us another screenshot perhaps, showing your notifications tab this time @"User34"? 

Hi from me as well @"spotupchik" - I just took the liberty to open a ticket for you about this, so please have a look at your email's inbox for my message and we'll take it from there. 

Sure thing @"lbalzarini" - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"lbalzarini" - sorry to hear about this. May we reach out via email to have a further look internally? Let me know and I'll use the email address that's associated with your profile here, on our Community. Thank you!

I'm happy to hear you're back up and running and thanks for the update too @"petermooreworld" Let us know if anything else comes up in the future! 

Hey @"petermooreworld" - just before we take this to email, can you please update to the latest version of the app from this page and let me know if the issue persists? 

What happens if you use the button to upload it instead @"Poindextrous"? Have you tried clearing your browser's cache or using another browser? 

Hey @"Poindextrous" - sorry to hear you're having issues with this. You should be able to select the folder you'd like to upload this file to and drag and drop it or use the relevant button to upload it directly from your external drive using a web browser. If you're having issues with this, please send us a screenshot so…

Can you send us a screenshot of how it looks on your end and the error you're getting as well @"alowe2025"? 

Thanks for the clarification and the additional information @"modelit" - much appreciated. You should be able to achieve this by creating separate sub-folders in the parent team folder and assigning the right permissions to the team members as needed. For example, you can assign view only permissions on some sub-folders…

Your team admin must have transferred your files to another account when they first removed you from the team then @"Isuru W" Can you check with them if they can find them anywhere to re-share them with you? 

Hi @"Alexander M.29" - sorry to hear you're having issues with this. Just to make sure we're on the same page, can you clarify how exactly you're editing your files in the first place? Is it through the website integration or locally on your devices? Also, am I correct that you'd like your edits on the Microsoft Excel…

That's odd indeed @"petermooreworld" - have you tried adding a sample file on both locations as a test to see which one is syncing with your account on the website and your other devices as well? Also, can you have a look at the app's preferences and confirm the exact path of your Dropbox folder under the sync tab? While…

Thanks for the cooperation @"mgambrell" - I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

Hey @"Isuru W" - sorry to hear you're still having issues with this. Can you please confirm that you had your files back when you were re-added to the team and that your team admin followed the steps outlined in the video in this Help Center article when they removed you from the team? 

Thanks for the update on this and please let us know if anything else comes up @"R3eny" 

I see, thanks for the clarification @"why4d". in that case, may we reach out via email to have a further look internally at this point? 

Does it persist even if you select only one folder to sync locally on your computer as well, Brad? 

So this means that the team account is still active and that you were somehow accidentally removed from it - would that sound correct @"why4d"? If that's the case, your team's admin should be able to restore your (files and) account back to the team from their end. 

I see, thanks for the additional information @"bradimperialmetric" - much appreciated. Can you also clarify, approximately, how many files you're trying to sync in your Dropbox folder? Apart from that, please take a look at the app's preferences and let me know the location of your Dropbox folder too. 

Hi there @"bradimperialmetric" - sorry to hear about your syncing issue. Can you please let me know the apps version as well as shown when you hover your mouse over the Dropbox icon in your menu bar? Also, what is your computer's exact OS version? Did you try rebooting your computer or quitting and relaunching the app at…