Walter Dropbox Community Moderator

Hey @"claudiogardosi" - did you get the chance to see my previous response? 

Hey @"ducsue" - sorry to hear you're having issues with this. Could you please let me know if this persists on an incognito window with no extensions or plugins running as well? If it does, I'd appreciate a screenshot as well. Thank you! 

Thanks for keeping us in the loop on this @"gunjx" - much appreciated. If you're willing to give this a go, could you try reinstalling the app and let me know how it goes? In case the issue persists, we might need to open a support ticket for you to investigate further with account and device specific information. 

Hey @"FrostSprayTech" - thanks for using Dropbox and welcome to the Community! I'm afraid there's no automatic way to achieve what you had in mind through Dropbox at this time. You can post your idea about this as a feature enhancement if you like following these tips. Let me know if you have anything else to ask.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

I see, thanks for clarifying that for us @"Brizzy" Since the ask outlined there would cover both OSes, I'd suggest up-voting it to show your interest and maybe even share your own thoughts there as well. Note that I've also passed your feedback on to the team too and you can let us know if you have anything else to add. 

We're glad to hear you're back up and running and thanks for keeping us in the loop too @"MH19" Let us know if anything else comes up and enjoy the rest of your week! 

Hey @"EasyEd" - just circling back to see if you managed to give our suggestion a go and if it worked for you after all. Let us know when you get the chance! 

Is the Dropbox desktop app running and syncing normally in your menu bar @"madebyporter"? 

Hey @"Brizzy" - thanks for taking the time to share your thoughts on this with us. Just to clarify, are you looking for something similar to this or you had something else in mind perhaps? Any additional information is more than welcome!

If you choose to go with the shared links option, your family would just need the shared link to the files or folders you'd like to share @"Tamora672" - no need to log into your Dropbox account or even have an account to access the shared links. I hope this clarifies and please let us know if you have any follow up…

Hi from me and thanks for the feedback on this too @"JHSEsq" - much appreciated. We're glad to hear you managed to sort this out and please let us know if anything else comes up.

I see, thanks for the update @"MarkDawes" Do you happen to have any 3rd party apps that might be monitoring, backing up or syncing your files running on your computer? If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there. Keep us posted…

Hey @"MarkDawes" - thanks for your detailed report. I noticed that you're using a beta version of the Dropbox desktop app on your computer. Could you try the latest stable one from this page directly and let us know if the issue persists? Just make sure to toggle off the 'early releases' from your account settings first. 

Hey @"Wolf Liebenberg " - thanks for taking the time to share your thoughts on this with us. Just to make sure we're on the same page, can you clarify if you're using the Dropbox desktop app, the Dropbox mobile app or the Dropbox website to do these actions? Any additional information or clarifications are more than…

Did you see any difference after temporarily disabling, quitting or uninstalling those 3rd party apps on your original OS profile @"radicaledward"?

Hi from me too @"candice3" - thanks for the clarification and the screenshot too. I just gave it a go on my end on two different devices and I was able to create the folders just fine by hitting enter after I typed the name. Have you cleared your browser's cache and/or rebooted your computer since you first noticed this?…

In that case, I'd recommend creating separate folders for each committee and then use shared links for each of the folders as you go when needed @"Group Sec" Feel free to let us know if you come up with any follow up questions! 

Hey @"claudiogardosi" - I'm sorry for the late response. Could you try the latest version of the Dropbox desktop app from this page directly and let us know if you still get the same results? 

Hey @"MegRunsTam" - thanks for the screenshot and the additional details you provided. Can you have a look at the preferences of the Dropbox desktop app and let us know your Dropbox folder's exact location as shown in the sync tab? Also, are you getting an error when you try to drag your Dropbox folder back to your…

We'd need to revert to email for that @"radicaledward" Let me know how it goes on a new OS profile when you get the chance. PS: If you have any 3rd party apps running on your computer that might be monitoring, syncing or backing up your files, you may want to try shutting them down temporarily too. 

If that's the case, it means that you must be using the older version of the Dropbox Backup feature @"Guy m" If you'd like to be able to rename your backups, you'd need to update to the new version by following the steps outlined here. I hope this helps a tad! 

Hey @"AuroraDrag0n" - thanks for taking the time to share your thoughts on this. Just to make sure we're on the same page, can you clarify your computer's OS version and the version/status of the Dropbox desktop app as shown in your menu bar/taskbar? A couple of screenshots depicting what's troubling you would also help.…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

And will these committees need edit access to the shared folders or view only instead @"Group Sec"? 

The recent build is very fresh so it might be because you didn't reboot your computer and/or quit and relaunch the Dropbox desktop app @"MH19" Let us know of any updates!

Thanks for clarifying that for us @"MH19" Since there's an updated version of the Dropbox desktop app, could you give it a go from this page directly and let us know if it improved matters at all? 

Hey there @"radicaledward" - thanks for bringing this to our attention and I appreciate all the details you've shared with us. Since you've already done some troubleshooting, could you try an advanced reinstall and let me know how it goes? Otherwise, you could also try creating a new OS profile on your computer and trying…

Hi there @"jesusespinosa" - thanks for taking the time to share your thoughts on this with us. Just to make sure I got this right, can you clarify if you're referring to the Dropbox desktop app or the mobile app instead? Also, what is the OS of your device(s) that you'd like to see this on? Let us know more and we'll take…

Hey @"Gary K." - thanks for the ticket ID. I was able to locate it in our system and I can see that the agent who's handling the case has already replied to your colleague on their ticket. At this point, I'd recommend responding back to the ticket directly as they'll be able to look into this issue with account specific…