Walter Dropbox Community Moderator

Thanks for clarifying that for us @"kiuzjhtgrefwds" I just gave it a go on my Android device and I'm not getting the same results as you. Can you walk me through the exact steps you take to rename your files? Is this affecting a specific type of files or all? While we're at it, have you tried clearing the Dropbox mobile…

We're happy to hear it's sorted after all and thanks for keeping us in the loop too @"jhurtado" Enjoy the remainder of your week and take care! 

Hi there @"Yuni1" - sorry to hear you're having issues with this. Can you please clarify the exact OS version of your devices and send us a screenshot of the last page you can get to so that we can have a visual too? Thanks!

No worries @"KSCPA301" - I'm just glad I could help. Have a lovely week ahead and see you around the Community! 

Thanks for keeping us in the loop and we're glad to hear it's sorted now @"Seppo Partanen " Let us know if anything else comes up in the future. 

Thanks for keeping us in the loop on this @"NoteWriter" - much appreciated. Can you maybe try the latest version of the Dropbox desktop app from this page directly and let us know if it helps perhaps? 

Hi from me too and thanks for the screenshot and the additional info @"KSCPA301" - most appreciated. Can you open the Activity Monitor on your computer and see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device? If you see any, please click on the…

Sure thing @"keplerD" - let us know if anything else comes up in the meantime!

So it sounds like you're using Dropbox on File Provider now on the new machine which moves your Dropbox folder to the location you mentioned @"keplerD" Symlinks aren't really the official way to sync your Documents and Downloads folders, but you should be able to achieve it through the Dropbox Backup feature and/or…

Hey @"cloudres" - thanks for taking the time to post on our Community and share your thoughts on this. We haven't had any reports about any issues on this particular OS and you can let us know if you notice anything off if/when you decide to upgrade to that OS version. If you come across anything off or a problem, let us…

Hey @"phee3d" - thanks for taking the time to share your feedback on this with us and I appreciate all the additional information and the posts you shared as well. I've made sure to pass your comments on to our team, but I'm afraid I can't provide promise if or when this will change after all. Let us know if you have…

Hey @"keplerD" - thanks for using Dropbox and happy Monday! When you say you used Dropbox to sync your Documents and Downloads folders, can you clarify if you used the Dropbox desktop app and copied or moved them in your Dropbox folder to have them synced across your devices or maybe you were referring to the Dropbox…

Hey @"hlou1206" - thanks for the clarification and the additional information. Can you try the offline installer from this page directly and let us know how it goes?

Thanks for giving this a go for me @"tom-b" - much appreciated. I took a look at our system and I can see that you've already contacted our support team about this. I can also see that your case was sent to our experts for review so I'd recommend waiting for an update from them on your ticket as they'll be better equipped…

Hi there @"tom-b" - sorry to hear you're having issues with this. Can you please let me know if you get the same results after clearing your browser's cache and/or on another browser? Thanks! 

Hi there @"workrobot" - thanks for bringing this to our attention. I was able to locate your ticket in our system and passed your comments on to the agent who's working on your case. Since they'll be better equipped to handle your queries, I'd recommend getting back to them directly through your ticket for any updates. Let…

I see, thanks for the additional information @"nraihani" - much appreciated. Have you tried reinstalling the app since you first noticed this? 

So, you see the updates on the document on both devices if you navigate your account through the website but your edits aren't syncing across your devices - is that right @"nraihani"? How are you working on the file exactly? Is the Dropbox desktop app 'up to date' in your menu bar on both of your devices? 

Thanks for clarifying that for us @"lament" - much appreciated. Since we're going to need some account and device specific information, I just followed up via email, so have a look at your inbox for my message and we'll take it from there. 

Hey @"ruglove" - thanks for sharing your thoughts on this with us. Can you please clarify if you're referring to the Dropbox website or maybe the Dropbox desktop or mobile app? If you could also elaborate on the issue you're having and/or what's troubling you, it'd be very helpful. Thank you. 

The official way to do this would be the one Hannah mentioned earlier in this discussion @"DropStar" What Rich suggested is a workaround and something unexpected might happen in which case you may need to sync everything anew. When it comes to the Dropbox cache folder you noticed on your Windows computer, note that it's…

Yes, it's a crucial part of the sign up process when you first set it up @"brinmoor53" For example,I had sent my recovery words via email to myself as a backup. Is there a chance that you had done the same or that you had saved them in a file on a device of yours at some point in the past? 

Hey there @"johnweidner" - thanks for joining the discussion here and please feel free to share any feedback you might have and we'll make sure to forward it to the right people. 

Are you 100% positive that you hadn't saved your recovery words when you first set up your Dropbox Passwords account @"brinmoor53"?

Hey there @"yasinturhan-916" - thanks for bringing this to our attention. Can you please let me know if this only affects your After Effects projects/files and if you're working on an individual account or a team account instead? Also, how large are the files that are showing this behavior? Any additional information or…

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"ForemanDev" It seems that this was a temporary fluke, but please let us know if anything else comes up in the future. Until then, take care and see you around the Community! 

Hey @"ForemanDev" - thanks for letting us know about this. Just to clarify, is this affecting all of your Dropbox Paper docs, some or just one? Note that I've also found your ticket in our system and passed your comments there as well. 

Thanks for the cooperation @"Momo2025" - I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

No worries @"litgit" - I've just followed up via email, so take a look at your inbox and we'll take it from there. 

Hey @"Momo2025" - while I can't promise anything, would you maybe like us to open a ticket from our end for you to see what we can do about your issue with redeeming your Lenovo promotion?