Walter Dropbox Community Moderator

Hi from me too and thanks for the additional information @"pyxye" - much appreciated. If you tried to reinstall the Dropbox desktop app and it didn't work for you, you can try an advanced reinstall. When it comes to the error the launcher gave you, I'd appreciate a screenshot so that we can have a visual too. As for having…

Hey @"TYR" - thanks for bringing this to our attention and sorry to hear about your experience thus far. If you've ensured that this is not caused by an antivirus, firewall or even a VPN/proxy setting on your computer, could you try the offline installer from this page directly and let me know how it goes? 

Hey @"SBI" - thanks for sharing your thoughts on this with us. Just to make sure we're on the same page, can you elaborate on the exact issue you're facing so that we can assist further? 

Hey @"scfo" - did you get the chance to see my previous reply? 

Could you click on the blue hyperlink and forward us the whole error log to have a look @"9elfer"? 

Hi there @"gregon" - thanks for your feedback on this. I've noted in our system for future reference and you can let us know if you have anything else to add. 

Hey @"9elfer" - I just responded to the other post you had commented on. As suggested there, could you try an advanced reinstall using the offline installer from this page directly and let me know how it goes? Thank you!

Hey @"9elfer" - sorry to hear about this. Could you attempt a clean, advanced reinstall and let us know how it goes?

Hey @"Jayson L." - sorry to hear you're having issues with this. Can you update to the latest stable version from this page directly and let us know if this persists? Note that you might need to reboot your computer as well during the process. 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"NAustMal" - sorry to hear about this. Is it possible that you had enabled the Dropbox Backup feature at some point in the past perhaps? If so, did you disable it before deleting or uninstalling the Dropbox desktop app from your computer?

Hey @"CJAPA" - sorry to hear about this. If you've ensured that you're looking at the correct Dropbox account, can you please take a look at your deleted files page and the events page and let me know if you see any signs of your missing folder there? If it was a shared folder, you can have a look at your sharing tab as…

Thanks for clarifying that for me @"nbd-uk" - much appreciated. Can you also let me know if you get the same results if you try to share a file by inviting an email address directly? Apart from that, if you're using the Dropbox mobile app, can you try from there and let me know how it goes? 

Hi there @"nmmorris" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and confirm that you're not hitting your account's device limit? A screenshot of any errors you might be getting up on (re)installing the app would also help. Thank you!

We're glad to hear that you managed to sort this out in the end and thank you for keeping us in the loop too. Let us know if anything else comes up in the future @"melanie75058" 

Hey @"jasminepritch" - thanks for bringing this to our attention. Let me check this with the team and I'let you know more as soon as I hear back from them. Thank you.

Thanks for confirming this for me @"TERRACE_87" - much appreciated. I just gave it a go and it won't let me click in the name to rename the folders when I click on the pencil icon, but it works normally via the rename option from the ellipsis button. I'll run this by the team and let you know more as soon as I have an…

Hey @"nbd-uk" - thanks for bringing this to our attention. Can you please clarify if this is the first time this happened for you and if you have received an email from Dropbox informing you about it perhaps? Also, are you getting this error only when accessing your shared links to your files and not the actual files - is…

I see, thanks for clarifying that for us @"TERRACE_87" - Have you tried another browser since you first noticed this?

Hey @"GilbertX" - I'm not sure I quite understand the issue here. Can you clarify what you mean when you say that explorer copies Dropbox folders to another device? Can you send us a couple of screenshots of the steps you take and how the folders you're deleting look on your end? A screenshot of the exact error you're…

I see, thanks for keeping me in the loop on this @"craigsfowler" - much appreciated. If this becomes too much of an issue in the future, please feel free to reach out and we'll take it from there.

Hey @"Lil7" - thanks for the additional information there. Do you happen to have another Dropbox account, associated with a different email address of yours perhaps? Also, can you clarify if you're using the Dropbox desktop app as well or if you're just using a web browser to access your Dropbox files? Is the email address…

Hey @"Jack D-77" - thanks for flagging this with us. I've just followed up via email to have a further look internally with account and device specific information, so please take a look at your inbox and we'll take it from there. While we're at it, I'm sorry for the late response here, but are you still having issues with…

Hey there @"scfo" - thanks for taking the time to share your thoughts on this with us. From what I gather you're looking for something like the Dropbox Badge, but for FileMaker 11 instead - am I on the right track? Just to clarify, are you all part of the same Dropbox team account or are you using individual accounts…

Thanks for clarifying that for us @"guilhermesv" - let us know if anything else comes up in the future! 

Thanks for the additional information and the screenshot too @"mhuang45" I'm afraid that there's not much we can do from our end to restore the account or any of the files that were stored in it at this point since the account was permanently deleted after being in locked state, as the email you found mentions. I wish I…

I see, thanks for keeping me in the loop on this and let me know if you have anything to ask or add in the meantime @"OwenVancouver" If you'd like to, you can also share your ticket ID with us here so that we can look it up in our system as well, if needed. 

Hi there @"Tsoilihoi" - thanks for bringing this to our attention. Could you clarify the version and status of the Dropbox desktop app as shown in your taskbar and send us a couple of screenshots of the issue? While we're at it, is it possible that you're using this version of the app? Any additional information you can…

Hey @"Francois4" & @"TheFieldMarshall" - In order for us to determine if this is an issue related to your user profile, could you please create a brand new local Operating System user profile with administrator rights in which you try to reproduce the behavior? Let us know how it goes and we'll take it from there. 

Thanks for the screenshot and please let us know of any updates when you get the chance @"_MKT"