Walter Dropbox Community Moderator

I appreciate you taking the time to share your thoughts on this with us and I'm sorry if my suggestions weren't clear @"litgit" Since this persists for you, would you like me to open a ticket from my end so that we can investigate this further internally? 

I'm afraid I won't be able to tell without taking a look at your account's specifics @"abance" - did you check with your team admin by any chance? 

We're glad to hear it's working now and thanks for keeping us in the loop too @"Esther B.6" Let us know if anything else comes up in the future and have a lovely week ahead! 

Hi @"jpugarte1_" - sorry to hear you're having issues with this. I'm not seeing any syncing icons in your screenshot - could you let me know their syncing status since I can't tell by your screenshot? Since this is a fresh install you should have gotten the option to select the folders you'd like to be synced to your…

Hey there @"jhurtado" - thanks for flagging this with us. Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thanks!

Hey @"XxUnkn0wnxX" - thanks for letting us know about this. Since this persists after an advanced reinstall, you could try installing the Dropbox desktop app on a new OS profile to see if it works there. If that's not an option at the moment, let us know here and we'll reach out via email to investigate further. Same goes…

Thanks for the update on this @"JimJinNJ" - much appreciated. If you've ensured that this is not caused by an antivirus or another 3rd party app that's running on your computer, can you attempt a clean advanced reinstall and let us know how it goes?

Thanks for the additional information @"abance" - much appreciated. In this case, your team admin might have set a limit for the devices you can link to your account and you'd need to check with them directly. Let us know if you have any other questions in the meantime. 

Hi @"mcapehart" - thanks for the screenshot and the additional information. It seems that this shared folder is causing your account to be full since shared folders take up space on all of the accounts/members of the shared folder unless they're part of the same Dropbox for teams account. If you don't need permanent access…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi from me too @"sarah copland" - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there? 

Thanks for keeping us in the loop on this @"sc0ttkclark" If it gets stuck at syncing the exact same amount of files for a while with no progress, you might need to consider using selective sync to lessen the app's load. Let us know of any updates anyhow!

Glad to hear that and thanks for the update @"Djakonda2707" Let us know if anything else comes up in the future and have a lovely weekend ahead!

Hey @"Shimaeaga" - thanks for the additional information. Since you're already in touch with our support team about this, can you please share your ticket ID with us so that we can look it up in our system? 

The Dropbox folder is a special folder that is created when you install the Dropbox desktop app on your computer @"Christine_25" All the files you copy or move into your Dropbox folder will be synced across our connected devices and the website as well. When it comes to the Dropbox Backup feature, it's different than…

Hey @"Djakonda2707" - thanks for letting us know about this. Can you please clear your browser's cache and/or try another web browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the exact error you're getting as well. 

Hey @"RedShamrock" - did you get the chance to see Neal's response? 

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"adschepps" - thanks for posting on our Community and sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and send us a screenshot of what this looks like on your end so that we can have a visual too? Thank you!

So are we good to assume that you no longer have an issue @"M1000 .." ?

Hey @"Michel J.7" - sorry to hear you're having issues with this. I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. Thank you. 

Hey @"rebelmia" - thanks for using Dropbox and posting on our Community! I'm not entirely sure I understand your query. Could you elaborate on your ask a tad so that we can make sure we're on the same page? Are you referring to metadata you can see in a file's info for example or something else? If so, the 'date created'…

Did you quit and relaunch the Dropbox desktop app and/or your computer lately @"Rinconman"?

Hey @"DAS28" - I've just followed up via email to have a further look internally, so please have a glance at your inbox and we'll take it from there. 

Hey @"M1000 .." - thanks for posting on our Community! Based on your screenshot and the .lnk files shown there, it seems that you've added a shortcut to a file rather than the original file into your Dropbox folder. Dropbox will sync the shortcut as a shortcut, rather than the file that the shortcut points to. To fix this…

Is it possible that there's a 3rd party app or service on your computer that might be deleting your files somehow @"Andrew R.50"? Also, how are those deletions logged in your events page exactly? 

Hi @"Rinconman" - sorry to hear about this. Can you please let us know some additional information so that we can make sure we're on the same page? For example, what is your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your taskbar? Does the issue affect a specific file of…

And are you getting this error on other browsers and networks/devices as well @"lin20250902"? Does it happen with a specific shared link or all? Are you the owner of the files the links point to or were they shared with you? 

Could you maybe send us a screenshot of the Dropbox desktop app's exact status as shown in your taskbar so that we can have a visual too @"RFB"? If it's running and syncing properly you should be able to see your Dropbox folder as well. 

Hi there @"swostik69" - sorry to hear about this. I've just sent you an email to have a further look internally so please check your inbox for my message and we'll take it from there. Thank you!