Walter Dropbox Community Moderator

I see, thanks for the additional screenshot @"msakten" - much appreciated. I just took a look at our system and I can see that you're already in touch with a member of our support team about this, so I passed your comments on to them and they'll be getting back to you shortly. Let me know if you have anything else to add…

Can you send me a screenshot (omitting any personal info) of your account settings where the 'early releases' toggle is shown then @"msakten"? 

Hey @"OwenVancouver" - when you say team, are you all part of the same Dropbox for teams account or are you using individual accounts? Did you try reaching out to our support team directly for further assistance since you first noticed this? 

Hey @"Dawn H" - thanks for letting us know about this and the screenshot too. Can you clarify your computer's OS version, and the version/status of the Dropbox desktop app as shown in your system tray? 

I see, thanks for the additional details @"Alpow" Since this is the first time this happens, it should get sorted in about 24 hours since you first received the error. Let me know if anything else comes up in the meantime. 

Yes, you can find more information about this here, Elijah. Could you have a look and let me know if it helps at all? Based on your screenshot, the file-path's length might be an issue here, that's why renaming the file to shorten the path could help in this case. Otherwise, you can try copying or moving the file to a…

Yes, I'd need a screenshot of the file showing up on the end of the person who uploaded it (and/or can see it on the website and/or the desktop app) so that we can have visual too @"Elijah Davis"? Did you try renaming the file by any chance? 

Thanks for the update on this - much appreciated. Do you happen to have a screenshot of the exact error it's giving @"Elijah Davis"?

Hi there @"Alpow" - sorry to hear about this. Is this the first time you're getting this error? Did you receive an email from Dropbox about this perhaps? Let us know more and we'll take it from there.

Hey @"JLL68" - thanks for the additional report. Did you send an email to abuse@dropbox.com as Jay suggested? 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Keep us posted with any updates @"msakten" 

Hello there @"Ember1" - thanks for posting in our Community and sorry to hear you're having issues with this. When you say you're transferring files, can you please clarify the steps you take to do this and if you're using the Dropbox website or the Dropbox desktop app? A screenshot of what's troubling you would also help!…

Hey @"HF6" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and exact status of the Dropbox desktop app as shown in your menu bar/system tray? Also, can you send us a screenshot of how your files in the Dropbox folder show on your computer to check their…

Hey @"MasumaT" - thanks for posting on our Community and happy Friday! While this isn't possible at this time, I found this idea which echoes your request if you'd like to take a look, share your own thoughts there and up-vote it to show your interest as well. I hope this helps a tad. 

Hey there @"IDasGupta" - thanks for taking the time to share your thoughts on this. Just to confirm, are you referring to the Dropbox desktop app or the Dropbox mobile app instead? What is the OS of your devices and the file types you'd like to see this work with? Any additional information is more than welcome! 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"Karen E." Let us know if anything else comes up in the future and have a lovely weekend! 

Thanks for the additional information @"seanl144" - much appreciated. Is any team admin able to find the mentioned folders from their Admin Console instead of the deleted files page or the events page? What about the sharing tab? 

Keep us posted anyhow @"obsidianspider" Until then, take care! 

Hey @"Karen E." - sorry to hear you're having issues with this. The button to show your deleted items should be showing when you navigate the folder that the deleted files are/were located in. Have you tried doing it via the events page instead perhaps? 

What about the exact status @"Rayyan182"? Is it stuck at indexing a specific number of files for a while now, for example, or is the number fluctuating? 

Hey @"Rayyan182" - sorry to hear you're having issues with this. Since you first noticed this, have you tried rebooting your computer and internet router at all? What about quitting and restarting the Dropbox app? If you did and this persists, could you please clarify your computer's OS version and send me a screenshot of…

No worries @"Early User" - I'm just happy we were able to clear that up and, again, thanks for your feedback on this. See you around the Community and take care! 

Glad to hear it's sorted now @"waihouse" Let us know if anything else comes up in the future. Until then, take care!

Can you try clearing your browser's cache and/or trying another browser and let me know if you still get the same error @"waihouse"? 

Thanks for the screenshot @"waihouse" - much appreciated. Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

Hi there @"Early User" - thanks for taking the time to share your thoughts on this. I've noted your feedback in our system and you can also post your feature requests in the Ideas section of the Community by following these steps as well, if you like. I know it's not much, but I hope this helps a tad. Please let me know if…

Hey @"ab2025" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting and clarify if you have received an email from Dropbox informing you about it perhaps? Thank you!

I see, thanks for the update on this @"form_ud" Did you contact our support team about this at some point? 

Apologies for the tardy response @"form_ud" - are you still having issues with this?