Walter Dropbox Community Moderator

Hey @"StuartL" - thanks for using Dropbox and posting on our Community! As a first step, could you confirm that the Dropbox desktop app is 'up to date' and not still syncing in your taskbar? If it's up to date, you can check your selective sync settings through the app's preferences to see if those folders are not synced…

Hey @"rickettsbw" - sorry to hear about this. I'm afraid there's nothing to be done from our side to help recover this file since it was deleted so long ago. I wish I had a better answer than this and please let me know if you have anything else to ask. Thank you. 

Can you try selecting the parent folder then and not your already existing folder @"Kismuntr"? If you still get the same results, I'd appreciate a screenshot so that we can have a visual too. 

Hey @"Lorrije" - thanks for the additional information. I just checked our system and I can see that you're already in contact with our support team about this so I'd suggest replying back to your ticket since a member of the team has responded to you there. Let me know if you'd like to add or ask anything else in the…

As a matter of fact, I gave this a go on my own device too but I'm not getting the same results as you, hence my questions @"Terry P." Since we don't have account visibility on the Community, we always need to clarify the issue to make sure we're on the same page. When it comes to your 2nd point, can you please forward me…

Hey @"Getanser" - thanks for dropping by our Community and posting your question! You should be able to change your Dropbox account's email address as outlined here. Let me know if you need anything else!

We're happy to hear it's sorted now and thanks for the update too @"Buzon" Let us know if anything else comes up!

Hey @"SunumOfisi" - sorry to hear you're having issues with this. Can you clarify the OS version of your devices and let me know if you've tried reinstalling the app since you first noticed this? Let us know more and we'll take it from there. 

Thanks for sharing the exact process you followed to amend this @"bnevin" Let us know if anything else comes up in the future! 

Hey @"Shauna1316" - sorry to hear you're having issues with this. Since you've already sent an email to our support team about this, could you maybe share its number with us so that we can look it up in our system? Thanks!

Hey @"Kate B.6" - sorry to hear you're having issues with this. Can you please clarify if you're using the Dropbox mobile app on your device or just a web browser to do this? Have you ensured that the middle mouse button scroll is working normally on other sites or apps? Any additional information is more than welcome! 

I see, thanks for the clarification and the screenshot too @"Terry P." Does this happen with all of your folders when trying to delete them or just a particular one? As a test, can you make one online-only and then available offline again and try to see if you still get the same results? 

I see, thanks for the additional info, Juan - much appreciated. Can you maybe try to lessen the app's load by using selective sync to reduce the amounts of files/folders you're syncing on your computer? 

Hey @"zoelarkin" - thanks for using Dropbox and posting on our Community! Since you're on the Dropbox Professional plan, note that you can accept files up to 250 GB as outlined here. Let me know if you have any other questions, Zoe.

Hey @"spriestman" - thanks for posting on our Community and happy Monday! Can you please clarify if you're only using a web browser to access your Dropbox account or if you're using the Dropbox desktop app as well? Since you mentioned Chrome, have you ensured that you're logged in and looking at the correct account? What…

Hey @"MoSn1" - this definitely sounds weird. Can you let us know your device's OS version and the version of the Dropbox mobile app installed there? 

I see, thanks for the clarifications @"Snowdog63" - I've just amended the thread title to reflect the actual issue you mentioned. Could you maybe forward us a screenshot of how this looks on your end along with the app's status as shown in your menu bar?

We're always happy to help @"RonvanderVeldt" - let us know if anything else comes up!

I'm not aware of similar reports lately, so I'd recommend a simple reinstall of the app and keep us posted if this keeps happening. Whenever you get the chance, please give it a go and let us know how it goes. 

Hey @"Juan95" - sorry to hear you're having issues with this. Can you please clarify if you've tried rebooting your computer and internet router since you noticed the app getting stuck at syncing those 5 files? You should be able to tell which files are still syncing by their syncing icons, but I understand that this won't…

Hi @"Snowdog63" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you let me know when you first noticed this happen? Is it only affecting large files or smaller ones as well? How exactly are you working on those files and are you giving enough time to the Dropbox desktop app to…

I see, thanks for letting me know about this. Have you tried quitting the app and/or rebooting your computer since you first noticed this? If you did and the number remains the same, you can try fixing your hardlinks and permissions. Keep us posted anyhow! 

In that case, I'd suggest letting the app sync your changes until it's 'up to date and if you still face any issues afterwards, just let us know and we'll take it from there. 

Hey @"Kismuntr" - thanks for the screenshot and guten Abend von mir. Can you please clarify if the folder you deleted was available offline on your computer or online-only? If you still see it in the web browser, can you try clearing your cache and/or another browser to delete it again and let us know how it goes? 

Thanks for the screenshot @"Terry P." - much appreciated. Can you right click on the folder and try selecting the 'make available offline' option before trying to delete it? 

Hey @"EMol1" - thanks for posting on our Community and happy Friday! If you made sure that your referral isn't using the same computer as you and that they don't have a Dropbox account already, I'll be happy to send you an email to investigate further. Just let me know here and we'll take it from there. Cheers!

We're happy to hear it's sorted now and thank you for keeping us in the loop too. Let us know if anything else comes up in the future @"ccjc4sub"! 

Thanks for the screenshots @"gobluejd" - much appreciated. Can you check if this is happening with our latest, stable build of the Dropbox desktop app as well? You can find the installer on this page, if needed. 

Hey @"raprod" - sorry to hear you're having issues with this. Have you tried clearing your browser's cache and cookies since you first noticed this? Also, are you maybe able to try another browser or an incognito window perhaps? Let us know more and we'll take it from there. 

Hey @"RZ65" - sorry to jump in here, but could you let us know your computer's OS version and send us a screenshot of the last screen (or error) you can get to so that we can have a visual too?