Walter Dropbox Community Moderator

Hi @"MadC" - thanks for using Dropbox and welcome to our Community! Shared folders take up space in each member’s account unless each person is on the same Dropbox team. If you'd like others to upload to your account without impacting their own quota, you can use a file request instead. I hope this helps and please let us…

Hey @"youkantbeserious" - thanks for joining the discussion and sorry to hear you're also having issues with this. I can see that you're running a beta version of the Dropbox desktop app. Can you see if you get any different results while using our most recent stable one instead? To do so, make sure to toggle off the…

I see, thanks for the clarification, Scott. And how long has it been since you first noticed this? Also, do you have any 3rd party apps running on your computer that might be monitoring your files somehow? 

Hi @"sc0ttkclark" - sorry to hear you're having issues with this. Can you clarify how long has the Dropbox desktop app been stuck at 'indexing' for us and if you rebooted your computer and/or internet router in the meantime?

I appreciate your kind words and I'll be passing your feedback on to the team as well @"Lucben" See you around the Community and take care!

Hey @"Ricardo Crica" - thanks for posting on our Community and happy Monday! Let me start by clarifying that .pages files are not supported for preview on the Dropbox website at the moment and what you see is actually expected since they're package files. You should be able to preview them properly via the relevant…

Hey @"cad1" - thanks for sharing your ticket ID with us. I was able to locate it in our system and passed your comments on to the expert who's looking into your case. They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

Hey @"wwwillliammm" - sorry to hear about this. Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results? 

Thanks for sharing your thoughts on this with us @"Lucben" - we've noted your feedback in our system and you can let us know if you have anything else to add. When it comes to your last question, note that the Dropbox desktop application doesn't decide based on a local or the online version of your files as a source of…

Hey @"Christine_25" - sorry to hear you're having issues with this. When you say the files you backed up to Dropbox, are you referring to the Dropbox Backup feature or the files you've copied or moved into your Dropbox folder on your Windows computer which you'd expect to sync across your devices normally? Are you able to…

Let us know if the issue persists after reinstalling the app and we'll take it from there @"JonesDK" 

Hey @"ColoMtnWoman" - thanks for posting on our Community and happy Monday from me. I just wanted to mention that Rich is correct here - there's no official way to achieve this at this time, but please feel free to share your thoughts in the Ideas section so that other users can up-vote your suggestion and/or share their…

Thanks for keeping us in the loop and let us know if anything else comes up @"Jeff Squad" Have a lovely week ahead in the meantime! 

Thank you for the feedback on this @"bfluckiger" - most appreciated. Feel free to let us know if anything else comes up. 

I see, thanks for the clarification @"radicaledward" Do you happen to have iCloud installed on your original OS profile or any 3rd party app that could be causing issues, even those that don't show up in your taskbar? 

Hey @"DonR6" - sorry to hear about this situation and thanks for all the information you've shared with us. Have you or any other member of the Dropbox team account contacted our support team yet by any chance? If so, I'd appreciate the ticket number so that we can look it up in our system as well. Otherwise, let us know…

Hey @"Rob132" - thanks for keeping us in the loop on this and sorry to hear the issue persists. At this point, I'd recommend using the offline installer of the latest version of the app from this page. If you still get the same error and have excluded any 3rd party apps that might be causing this, you might want to try…

No worries @"SortedByName" - just let us know if anything else comes up. 

Hey @"ajeighh" - thanks for joining the discussion. I'm afraid the only way to do this is the one you mentioned as outlined here. I wish I had a better answer than this. 

Hey @"bernie228" - could you check the suggestions from this discussion and let us know if any of them help in your case? 

Hey @"SortedByName" - sorry to hear you're having issues with this. Could you clarify the size of the files or folders you're trying to download and send us a screenshot of the exact error you're getting so that we can have a visual too? Thank you. 

Hey @"Intrepid_Jake" - sorry to hear you're having issues with this. Can you please clarify how you're accessing your Dropbox account when you get the message that it's full and, if possible, send us a screenshot so that we can have a visual too? When it comes to your defunct email address, could you clarify if you were…

Hey there @"fabricwonder" - thanks for taking the time to share your thoughts on this. I've logged your feedback in our system and you can let us know if you have anything else to add. As you know, for now, Mac OS 10.13 High Sierra (and later) is still supported and you should be able to run the Dropbox desktop app to sync…

Hey @"bfluckiger" - thanks for bringing this to our attention. I just wanted to mention that I've found your ticket in our system and passed your comments on. Apart from that, I can also see that the expert who's looking into your case replied back to you, so I'd recommend getting back to them directly with any additional…

We're glad to hear you've managed to sort this out in the end and thanks for keeping us in the loop too @"6062535" Have a lovely weekend and let us know if anything else comes up in the future. 

Hey @"apcneves" - thanks for bringing this to our attention. Can you try the latest stable version of the Dropbox desktop app from this page directly and let me know how it goes? If you get the same results, I'd appreciate a screenshot of what you see on your end so that we can have a visual too. Thank you.

Hey @"Jaholy1" - thanks for using Dropbox and welcome to our Community! At the moment, you can run the Dropbox desktop app on MacOS 10.13 High Sierra and later as outlined here. That said, can you please clarify where you're seeing these warnings or share a screenshot so that we can have a visual too? Thank you so much,…

Hey @"dave4925" - thanks for posting on our Community and sorry to hear you're having issues with this. Can you let us know if you happen to have another Dropbox account, associated with a different email address of yours perhaps? Also, what Dropbox plan are/were you on and how had you upgraded in the first place? Was it…

Thanks for the additional information and please let us know if you notice this happen again in the future @"PDub81" In the meantime, you might want to clear the app's cache or even re-install the app. 

Hey @"TheFrase" - sorry to hear you're having issues with this. Could you please let us know your device's exact OS version, and the version/status of the Dropbox desktop app as shown in your system tray/taskbar? Also, do you happen to have any 3rd party apps that might be monitoring, syncing or backing up your files…