Walter Dropbox Community Moderator

Hi all, I just checked back on this internally and it should be resolved now. Just note that you might need to restart your device(s) for the changes to take effect. If anyone is still facing issues with this, do let us know please!

In that case, I'd recommend downloading them from Google Photos and uploading them to Dropbox manually @"miccolis" I hope this helps! 

Thanks for the additional information and the screenshot too @"Nick76" May I ask if those files were added to your Dropbox folder via copying or moving them from your desktop or if it was through the web? Can you move one file of those to your desktop and then back in to your Dropbox folder? Did you try refreshing your…

Since it worked on a brand new OS profile on your computer, it means that there's some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile @"radicaledward" I'd make sure it's not caused by any 3rd party app, program or service on your computer by temporarily disabling…

Hey there @"AceBooker" - sorry to hear about your syncing issue. Can you please let me know if the Dropbox desktop app is running and up to date in your system tray/task bar on both of your computers? Are you able to see your edits on the website normally? Any additional information or even screenshots are more than…

It seems that you're close to your account's quota limit, in which case it would be normal and expected to receive an email notification to let you know about it @"Calion"

Yes, I noticed your Dropbox folder's location @"madebyporter" - I was merely asking to check if you're able to see any syncing icons on your files anywhere on your computer. Could you have a look and let us know? 

We're happy to hear you're back up and running and thanks for keeping us in the loop too @"PDub81" Let us know if anything else comes up!

Hi from me too and thanks for the screenshot too @"Calion" - much appreciated. There's a part missing from the link Mark shared. Could you check your plan tab on this page and let us know what you see reported there in regards to your quota? 

I don't see any syncing icons on your files @"madebyporter" - are those zero bytes files located inside your Dropbox folder? 

Hi there @"Johnjalldayaff" - thanks for posting on our Community! I'm happy to see that you managed to sort this out in the end and please let us know if anything else comes up in the future. Cheers!

Hey @"kwarendorf" - thanks for letting us know about this. Just to make sure we're on the same page, could you send us a screenshot of how it looks on your end and clarify the app's status as shown in your menu bar? Thank you!

Thanks for the additional details and the screenshot too @"ducsue" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hey @"Ben S.31" - have you had the chance to check Jay's reply yet? 

Hey @"Verwijs" - did you check Hannah's reply by any chance? 

Hey @"Wolf Liebenberg " - have you had the chance to check my previous reply yet? 

Hey @"claudiogardosi" - did you get the chance to see my previous response? 

Hey @"ducsue" - sorry to hear you're having issues with this. Could you please let me know if this persists on an incognito window with no extensions or plugins running as well? If it does, I'd appreciate a screenshot as well. Thank you! 

Thanks for keeping us in the loop on this @"gunjx" - much appreciated. If you're willing to give this a go, could you try reinstalling the app and let me know how it goes? In case the issue persists, we might need to open a support ticket for you to investigate further with account and device specific information. 

Hey @"FrostSprayTech" - thanks for using Dropbox and welcome to the Community! I'm afraid there's no automatic way to achieve what you had in mind through Dropbox at this time. You can post your idea about this as a feature enhancement if you like following these tips. Let me know if you have anything else to ask.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

I see, thanks for clarifying that for us @"Brizzy" Since the ask outlined there would cover both OSes, I'd suggest up-voting it to show your interest and maybe even share your own thoughts there as well. Note that I've also passed your feedback on to the team too and you can let us know if you have anything else to add. 

We're glad to hear you're back up and running and thanks for keeping us in the loop too @"MH19" Let us know if anything else comes up and enjoy the rest of your week! 

Hey @"EasyEd" - just circling back to see if you managed to give our suggestion a go and if it worked for you after all. Let us know when you get the chance! 

Is the Dropbox desktop app running and syncing normally in your menu bar @"madebyporter"? 

Hey @"Brizzy" - thanks for taking the time to share your thoughts on this with us. Just to clarify, are you looking for something similar to this or you had something else in mind perhaps? Any additional information is more than welcome!

If you choose to go with the shared links option, your family would just need the shared link to the files or folders you'd like to share @"Tamora672" - no need to log into your Dropbox account or even have an account to access the shared links. I hope this clarifies and please let us know if you have any follow up…

Hi from me and thanks for the feedback on this too @"JHSEsq" - much appreciated. We're glad to hear you managed to sort this out and please let us know if anything else comes up.

I see, thanks for the update @"MarkDawes" Do you happen to have any 3rd party apps that might be monitoring, backing up or syncing your files running on your computer? If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there. Keep us posted…