Walter Dropbox Community Moderator

I see, thanks for the update @"JLeonardATL" - in that case, can you try an advanced reinstall and let us know how it goes? If the issue persists, please send us a screenshot to see what you get on your end. 

Hey @"JLeonardATL" - sorry to hear you're having issues with this. Did you try rebooting your computer and/or reinstalling the app at all since you first noticed this? If you did and this persists, please send us a screenshot of what you see on your end so that we can have a visual too. Thank you! 

Hey @"Terry P." - thanks for posting on our Community! Can you please send us a screenshot of the message you get and make sure to include the folder's syncing icon as well? Thank you! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and feel free to submit more ideas in the future.

Hey @"deanwards" - sorry to hear you're having issues with this and thanks for sharing your thoughts with us as well. Can you please clarify if you used these steps to move your Dropbox folder or if you followed another procedure? Let me know more and we'll take it from there, Dean. 

We're happy to hear it's sorted now and thanks for keeping us in the loop too @"oreinar" See you around the Community and take care!

This idea has been closed out due to lack of activity and engagement. If you have another idea or feature that you’d like to suggest though, don’t hesitate to post it on our forum!

Hey @"sarka" - sorry to hear you're having issues with this. Could you maybe try another browser and let me know if you get the same results? Thank you! --- Ahoj @"sarka" - děkujeme, že jsi nám na to dala vědět. Mohla bys zkusit jiný prohlížeč a dát mi vědět, jestli se ti zobrazí stejné výsledky? Děkuji!

temHey @"mfctitch" - thanks for dropping by our Community and sorry to hear you're having issues with this. Just to clarify, are you using the Dropbox desktop app on a computer of yours or just the web browser? How did you upload the file in the first place to Dropbox and how are you uploading it after your edits? Let me…

Did you try reinstalling the app on any of your computer that exhibits this behavior at all @"Doppler44"? 

And what are your sync settings as per the app's preferences (under the sync tab)@"Doppler44"? Also, approximately how many files you're syncing in your Dropbox folder and how much hard drive space is left on your computer? 

In that case, can you try using our self-served look up tool to find the email address that's associated with your charges, Carole? Is it an exact match with the one you see on your account's settings? 

Hey @"Doppler44" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you clarify your computer's exact OS version and the version/status of the Dropbox desktop app as shown in your menu bar/system tray? Any additional information or even scccreenshots are more than welcome!

I see - thanks for the additional info, Carole. May I ask how you had upgraded your account to the Dropbox Plus plan in the first place? Was it through the website directly or via the app store on a mobile device perhaps? Do you happen to have an email with the invoice or the receipt from your initial purchase by any…

Thanks for the update on this @"obsidianspider" - much appreciated. If you're still in touch with our support team about this, please let us know your ticket ID so that we can look it up in our system as well, if needed. 

Hey @"haydergaza" - sorry to hear you're having issues with this. I've located your ticket in our system and passed your comments on to the expert who's looking into this for you. They'll be getting back to you soon, but please let me know if you have anything else to add or ask in the meantime. Thank you. 

Hey @"J.D. W." - thanks for dropping by our Community! You should be able to achieve this by following the steps outlined here as long as one of the accounts is on one of the Dropbox Business plans for teams. Let us know if you have any follow up questions.

Hey @"Suzana2" - I'm sorry to hear about this and thanks for the additional information. I'm not 100% sure I understand the issue you're facing. Can you let us know what exactly you'd like to achieve, what you've tried so far, and/or where you're getting stuck? 

We're happy to hear it's sorted now and thanks for keeping us in the loop too @"Chezzie" - let us know if anything else comes up in the future. Till then, take care!

Before deleting anything, can you send me a screenshot of the app's status as shown in your taskbar at the moment @"bnevin"? Is it 'up to date' or still syncing? If the content of the folder you sent in your screenshot is duplicated, you should be fine to delete it, but I just want to make sure we're not missing anything. 

Hey @"BusinessBuddyTeam" - thanks for using Dropbox and posting on our Community! I'm afraid there's no way to grant others edit access rights without a Dropbox account at the moment, you can only use shared links with view-only rights and file requests perhaps. As you mentioned, the shared folders feature would be the…

Hey @"LegendofJuli" - can you let us know if you notice those slowdowns on the latest, stable version of the Dropbox desktop app? Any additional information is more than welcome! 

Hey @"bnevin" - sorry to hear you're having issues with this. As a first step you'd need to confirm which Dropbox folder is the one that's currently syncing per the sync tab in the app's preferences and delete the other one. You should be able to tell by their icons normally if you're done with reinstalling and the app's…

Can you send us a screenshot of where you're getting stuck @"kbmsg"? Also, what is your computer's exact OS version? When you say configurations, are you referring to the app's preferences and your sync settings, for example, or something else? 

Hey @"jamze" - sorry to hear you're having issues with this. As a first step, have you made sure that you don't have the same file open on multiple devices? Let us know more and we'll take it from there. 

Yes, you're right @"sali_CPH" - I just gave it a go too and got the same results as you. I'll be passing your feedback on to the team and you can let us know if you have anything else to add as well. In the meantime, if you're unable to complete these steps to remove the tutorial, you can try hiding the sidebar instead.

Have you ensured that you have enough space to accept the mentioned files @"VickiK3275"? What's shown in your settings online in regards to your quota?

Hey @"carolelehr" - sorry to hear you're having issues with this. Can you please let us know what's shown in your account's settings in regards to your plan at the moment and clarify where you're spotting the goofy message you mentioned? Also, do you happen to have another Dropbox account that's associated with another…

Hey @"jasfoto" - thanks for bringing this to our attention. How exactly did you upload those files in the first place? Also, just to make sure we've got this right, can you try clearing your browser's cache and using another web browser to do this and let us know if you get the same results? Thanks you!

The hyperlinks would be the ones listed below @"Lil7" 1. https://www.dropbox.com/deleted_files & 2. https://www.dropbox.com/events The events page is the place where all uploads, edits, and deletions are normally logged so it should give you a hint or two. Let us know of any updates!