Walter Dropbox Community Moderator

Hey @"GinoAlberto" - thanks for letting us know about this. The format of the Dropbox shared links changed around two years ago so it's possible that your old link was migrated to the new link structure. At this point, all I can suggest is creating a new shared link and try again. Let me know if you have any other…

That's exactly what I was thinking too @"LaraAelric" - thanks for the update anyhow. Let us know if anything else comes up and have a lovely week ahead! 

Hey @"LaraAelric" - thanks for posting on our Community and happy December! Can you please clarify if you're the original owner of the signature request and also if this watermark comes from Dropbox or from another source perhaps? Let me know and we'll take it from there. P.S.: Feel free to add a screenshot if you feel…

Hey @"Ryan J." - thanks for using Dropbox and posting on our Community! Your best bet would be to save a copy of the files you'd like in a new, separate folder and then export them from there directly. Let me know if that would do the trick for you. 

Hey @"UmiS" - did you check your backups page as well? What is your account's settings page showing in regards to your quota?

Happy to hear it's sorted now @"robotronald" - thanks for the update too. See you around the Community and have a lovely weekend!

Can you send us a screenshot of the exact error you're getting so that we can have a look too? 

Hey @"Cloudsoverkorra" - thanks for posting on our Community! If you're going to do this via the web, you'll simply need to download and move your files to your external drive directly. This way you won't need to use the Dropbox desktop app and sync any of your content on your computer. I hope this helps! 

Yes, this way you won't need to worry about your selective sync settings @"robotronald" - just install the app from the link directly. Let me know of any updates! PS: You can also try temporarily quitting any 3rd party apps you have running on your computer to see if they're interfering somehow

Let us know if anything else comes up in the meantime @"amidav"! 

That would be up to you @"amidav" - depending on your quota allocation and current needs of course.

In that case, you should be able to delete it from your backups page to make up space @"KentB". Let me know if this helps!

If you're over your account's quota limit, it's normal that you can't do this via the desktop app @"amidav" - syncing stops when you're over quota, that's why. As for the download issue, can you try clearing your browser's cache and/or using another browser as well as rebooting your computer and internet router?

Yes, you should be able to download your files with no issues @"amidav". As for the error code you mentioned, can you send me a screenshot to have a visual too? 

I see, thanks for the additional information and the screenshot too @"robotronald" - much appreciated. Can you try a simple reinstall using the offline installer from this page directly and let me know how it goes?

Hey @"amidav" - sorry to hear you're having issues with this. The email you received about the traffic you mentioned would be referring to your shared links, not the files you download. Can you let us know more about the issues you're having with downloading your files through the web so that we can make sure we're on the…

Hi @"robotronald" - sorry to hear you're having issues with this. Did you reboot your computer since you first noticed this? If you did and this persists, can you send us a screenshot showing your computer's taskbar? Are you able to search for the Dropbox app from Windows home directly to see if you can find and open the…

Hey @"PhilipF" - thanks for letting us know about this. Just to make sure we're on the same page, can you send us a screenshot of how it looks like on your end so that we can have a visual too? Also, what is your computer's exact OS version and the version/status of the Dropbox desktop app as shown in your menu bar/system…

Hey @"werthsache" - sorry to hear you're having issues with this. Can you please clarify your device's OS version and the version/status of the Dropbox desktop app as shown in your taskbar? A screenshot of any error you might be getting would also help!

Hey @"macnology" - sorry to hear about this. Can you clarify the Dropbox desktop app's exact version and status as shown in your menu bar? 

Can you try it out in smaller batches or even with a relatively small folder as a test @"Jasper B.3"?

Hey @"Daniel D.2" - thanks for bringing this to our attention. Just to make sure we're on the same page, you're noticing slow uploads when using the Dropbox desktop app on your computer or maybe when you do it through the web? If it's the former, can you clarify the app's version/status as shown in your system tray/menu…

Have you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this @"missfluffy"? What is the app's current status? Is it 'up to date' or still syncing perhaps?

I see, I'm glad to hear we're getting there @"missfluffy" - thanks for the update. Can you send us a screenshot of the app's exact status as shown in your menu bar and one of the error you're getting? 

Hey @"BelieversBlues" - did you get the chance to see Rich's and Neal's comments? 

Thanks for the update on this @"PaulCunningham" - let us know if anything else comes up. 

Ah, I see now - thanks for the clarification @"missfluffy" In this case, you'll need to use selective sync to remove some folders from your computer to lessen the app's load to become eligible for the Dropbox on File Provider. The suggested number of files would be below 300,000 files at this time since the performance of…

Hey @"missfluffy" - sorry to hear you're having issues with this. Can you please clarify approximately how many files you're syncing on your computer at the moment? Thank you!

Hey @"sarunpm" - sorry to hear about this. Do you happen to have any security programs that might be causing this, such as an antivirus etc.? Also, have you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this? Let us know more and we'll take it from there.

Hey @"michaelytt" - sorry to hear you're having issues with this. If you made sure that you're looking at the correct file and tried this on another browser as well, can you have a look at your events page and let me know if you're able to restore from there? Thanks!