Walter Dropbox Community Moderator

Hey @"Shimaeaga" - thanks for the additional information. Since you're already in touch with our support team about this, can you please share your ticket ID with us so that we can look it up in our system? 

The Dropbox folder is a special folder that is created when you install the Dropbox desktop app on your computer @"Christine_25" All the files you copy or move into your Dropbox folder will be synced across our connected devices and the website as well. When it comes to the Dropbox Backup feature, it's different than…

Hey @"Djakonda2707" - thanks for letting us know about this. Can you please clear your browser's cache and/or try another web browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the exact error you're getting as well. 

Hey @"RedShamrock" - did you get the chance to see Neal's response? 

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"adschepps" - thanks for posting on our Community and sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and send us a screenshot of what this looks like on your end so that we can have a visual too? Thank you!

So are we good to assume that you no longer have an issue @"M1000 .." ?

Hey @"Michel J.7" - sorry to hear you're having issues with this. I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. Thank you. 

Hey @"rebelmia" - thanks for using Dropbox and posting on our Community! I'm not entirely sure I understand your query. Could you elaborate on your ask a tad so that we can make sure we're on the same page? Are you referring to metadata you can see in a file's info for example or something else? If so, the 'date created'…

Did you quit and relaunch the Dropbox desktop app and/or your computer lately @"Rinconman"?

Hey @"DAS28" - I've just followed up via email to have a further look internally, so please have a glance at your inbox and we'll take it from there. 

Hey @"M1000 .." - thanks for posting on our Community! Based on your screenshot and the .lnk files shown there, it seems that you've added a shortcut to a file rather than the original file into your Dropbox folder. Dropbox will sync the shortcut as a shortcut, rather than the file that the shortcut points to. To fix this…

Is it possible that there's a 3rd party app or service on your computer that might be deleting your files somehow @"Andrew R.50"? Also, how are those deletions logged in your events page exactly? 

Hi @"Rinconman" - sorry to hear about this. Can you please let us know some additional information so that we can make sure we're on the same page? For example, what is your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your taskbar? Does the issue affect a specific file of…

And are you getting this error on other browsers and networks/devices as well @"lin20250902"? Does it happen with a specific shared link or all? Are you the owner of the files the links point to or were they shared with you? 

Could you maybe send us a screenshot of the Dropbox desktop app's exact status as shown in your taskbar so that we can have a visual too @"RFB"? If it's running and syncing properly you should be able to see your Dropbox folder as well. 

Hi there @"swostik69" - sorry to hear about this. I've just sent you an email to have a further look internally so please check your inbox for my message and we'll take it from there. Thank you!

Hey @"lin20250902" - sorry to hear you're having issues with this. Can you please clear your browser's cache and/or use another browser and let me know if you still get the same results? If you do, I'd appreciate a screenshot too. Thank you! 

Hey @"AceJackson" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you elaborate on the problem you're facing and/or send us a couple of screenshots or samples to have a visual as well? Thank you!

Hey @"K0n63n" - thanks for using Dropbox and sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thanks! 

Thanks for the screenshots and the additional information too, Christine. Based on your screenshots it seems that you're logged into the same Dropbox account on both devices which means that you should be seeing the same set of files and folders on both devices. Have you made sure that the Dropbox desktop app on your…

Hey @"litgit" - thanks for the nudge on this. Do you happen to have any 3rd party apps that might be monitoring your files on your computer? Also, have you tried refreshing your Finder's window and/or rebooting your computer since you noticed this happening again?

Hey @"Chris O" - thanks for bringing this to our attention. From what I gather based on the syncing icons I see in your screenshot and description you must be having an issue with opening online-only files - would that sound correct? If that's so, what you noticed is expected as the first attempt is probably making the…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi there @"sherrattsp" - thanks for letting us know about this. Can you please clarify if you get these notifications if you completely close or quit the backup utility you mentioned? Also, am I correct to assume that you're getting on the Windows end and not on Ubuntu? Do you normally see both devices listed in your…

Hey @"Dev Bagwe" - thanks for posting on our Community and happy Friday! Are you by any chance familiar with Dropbox Dash? If not, could you have a look and let us know if that would work for what you had in mind? Thank you so much!

Hey @"JolandaUK" - thanks for posting on our Community and using Dropbox. I'm afraid Mark is correct here as this would be outside of our own remit since the integration comes from CDF directly. Let us know if you have anything else to ask! 

I see, thanks for the update and I'm glad you got it sorted in the end, Gary. Let us know if anything else comes up and have a lovely weekend ahead! 

Hey @"Gary22" - thanks for taking the time to share your thoughts on this with us. Just to make sure we're on the same page, can you clarify what Dropbox plan you're on at the moment, what device(s) and web browser(s) you're using, and send us a screenshot of the options you get when you try to register a new security key?…

Hi there @"Lewis L." - thanks for bringing this to our attention. As you probably know, today is the day that Dropbox Passwords will become view-only and you can read more about it here. That said, can you please clarify if you're using the Dropbox Passwords web browser extension or the mobile app instead? Also, when you…