Walter Dropbox Community Moderator

Hey @"swilander" - thanks for posting on our Community! When you say a team member, can you clarify if you were part of the same Dropbox for Business teams account? If so, are you a member of the team or a team admin? Are you referring to shared folders or team folders? Let us know more information and we'll take it from…

I'm not sure what could be causing this, but can you clarify if you're still noticing this behavior, even after the troubleshooting steps you attempted @"wertupo"?

Hey @"wertupo" - thanks for bringing this to our attention. Is it possible that you're referring to the previews of the files as you see them in the Dropbox mobile app or the website and not the actual files? Can you try downloading and/or exporting one of the problematic files and let me know if you notice the same?…

Hi @"Giovanni Gurrieri" - sorry to hear you're having issues with this. Can you please try the offline installer from this page directly and let me know if you get the same results? If you do, I'd appreciate a screenshot of the exact error you're getting too. Thank you. --- Ciao @"Giovanni Gurrieri", mi dispiace che tu…

Thanks for the screenshots Evelyn. Can you please confirm that you've granted Dropbox full disk access as outlined here? If you did, you can try reinstalling the app and let us know how it goes. 

Can you send us a screenshot of the app's status as shown in your menu bar as well @"evelynoliv"?

Thanks for the update on this @"evelynoliv" - much appreciated. If you happen to be running 3rd party apps on your computer, could you close them temporarily and let us know if this persists? In case it does, please send us a screenshot of the options you get when you right click on your files in the Dropbox folder. 

Hey @"Mumdoesthewashing" - sorry to hear you're having issues with this. Can you please clarify if this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app? If it does, you can try reinstalling the app and let us know how it goes. Thanks!

This idea has just been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future! 

This idea has now been closed due to inactivity. Thanks for your suggestion, and if you have another idea to share in the future, please do! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

We've closed this idea due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

No worries @"inF1" - I've just followed up via email so please take a look at your inbox and we'll take it from there. 

In that case, may I reach out via email to investigate further @"inF1"? As for you @"colsar", I'd suggest taking a look at your inbox for Hannah's email to continue with her directly at this point. 

Hey @"inF1" - sorry to hear you're also having issues with this. Can you clarify if you've tried all the troubleshooting steps that were mentioned in the thread, like closing and restarting the Dropbox desktop app and the computer? 

Hey @"filmwritr" - thanks for using Dropbox and posting on our Community! You can find all the information you need in this help center article, but feel free to let us know if you have any follow up questions. Thank you! PS: For anyone interested in how to cancel their individual Dropbox subscription, here are the steps. 

Hey @"PastaShock" - thanks for flagging this with us. Can you please clarify if the files are giving you a particular error or if they just won't open after you've edited them? Any additional information or even screenshots are more than welcome!

Hi there @"eipapp6" - sorry to hear you're having issues with this. Can you try bringing down your device count from your account's Security page and then try again? Let me know how it goes!

Happy to have helped a tad and sorry that this wasn't what you were looking for @"Gatorbites334". This thread will remain open in case other users have any suggestions to offer. 

I see, thanks for clarifying that for me and also thank you for taking the time to share your thoughts on this with us @"jk36". I've passed your comments on to the team and you can let me know if you have anything else to add. 

Hey @"Cherish12" - thanks for joining our Community! You should be able to find all the information you need in this help center article, but don't hesitate to let us know if you have any follow up questions. Thanks!

Hi there @"Gatorbites334" - thanks for posting on our Community! You should be able to achieve what you had in mind by following the steps outlined here. Let me know if that helps!

No worries @"Pavel10" - I've just sent you an email, so please take a look at your inbox so we can continue our investigation. 

Hey @"Pavel10" - sorry to hear you're having issues with this. If you've ensured that your referrals didn't have a Dropbox account already, may we reach out via email to have a further look internally? Let me know when you get the chance and we'll take it from there.

Hey there @"des71" - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thank you!

I see, thanks for clarifying that for me @"jk36" - much appreciated. Just one last thing to clear up here. Are you able to scroll down the list of files waiting to be synced (shown in your screenshot)? If so, are you able to reach the end of the sync queue to see more information? 

Hey @"cassidyfalk" - sorry to hear about this. In this case, you'll need to perform an advanced reinstall. Let me know how it goes!

Hi @"Keith R." - thanks for taking the time to share your thoughts on this with us. I'll be passing your experience and detailed feedback on to our team and please let me know if you have anything else to add. Thank you. 

Glad I could help @"rljablon" - see you around the Community and take care! 

Hey @"BobWalter" - sorry to hear about this. Can you please let me know if you're able to restore from either your deleted files page or the events page at all? Any additional information or screenshots of the error you might be getting would also help!