Walter Dropbox Community Moderator

I see - thanks for the additional info, Carole. May I ask how you had upgraded your account to the Dropbox Plus plan in the first place? Was it through the website directly or via the app store on a mobile device perhaps? Do you happen to have an email with the invoice or the receipt from your initial purchase by any…

Thanks for the update on this @"obsidianspider" - much appreciated. If you're still in touch with our support team about this, please let us know your ticket ID so that we can look it up in our system as well, if needed. 

Hey @"haydergaza" - sorry to hear you're having issues with this. I've located your ticket in our system and passed your comments on to the expert who's looking into this for you. They'll be getting back to you soon, but please let me know if you have anything else to add or ask in the meantime. Thank you. 

Hey @"J.D. W." - thanks for dropping by our Community! You should be able to achieve this by following the steps outlined here as long as one of the accounts is on one of the Dropbox Business plans for teams. Let us know if you have any follow up questions.

Hey @"Suzana2" - I'm sorry to hear about this and thanks for the additional information. I'm not 100% sure I understand the issue you're facing. Can you let us know what exactly you'd like to achieve, what you've tried so far, and/or where you're getting stuck? 

We're happy to hear it's sorted now and thanks for keeping us in the loop too @"Chezzie" - let us know if anything else comes up in the future. Till then, take care!

Before deleting anything, can you send me a screenshot of the app's status as shown in your taskbar at the moment @"bnevin"? Is it 'up to date' or still syncing? If the content of the folder you sent in your screenshot is duplicated, you should be fine to delete it, but I just want to make sure we're not missing anything. 

Hey @"BusinessBuddyTeam" - thanks for using Dropbox and posting on our Community! I'm afraid there's no way to grant others edit access rights without a Dropbox account at the moment, you can only use shared links with view-only rights and file requests perhaps. As you mentioned, the shared folders feature would be the…

Hey @"LegendofJuli" - can you let us know if you notice those slowdowns on the latest, stable version of the Dropbox desktop app? Any additional information is more than welcome! 

Hey @"bnevin" - sorry to hear you're having issues with this. As a first step you'd need to confirm which Dropbox folder is the one that's currently syncing per the sync tab in the app's preferences and delete the other one. You should be able to tell by their icons normally if you're done with reinstalling and the app's…

Can you send us a screenshot of where you're getting stuck @"kbmsg"? Also, what is your computer's exact OS version? When you say configurations, are you referring to the app's preferences and your sync settings, for example, or something else? 

Hey @"jamze" - sorry to hear you're having issues with this. As a first step, have you made sure that you don't have the same file open on multiple devices? Let us know more and we'll take it from there. 

Yes, you're right @"sali_CPH" - I just gave it a go too and got the same results as you. I'll be passing your feedback on to the team and you can let us know if you have anything else to add as well. In the meantime, if you're unable to complete these steps to remove the tutorial, you can try hiding the sidebar instead.

Have you ensured that you have enough space to accept the mentioned files @"VickiK3275"? What's shown in your settings online in regards to your quota?

Hey @"carolelehr" - sorry to hear you're having issues with this. Can you please let us know what's shown in your account's settings in regards to your plan at the moment and clarify where you're spotting the goofy message you mentioned? Also, do you happen to have another Dropbox account that's associated with another…

Hey @"jasfoto" - thanks for bringing this to our attention. How exactly did you upload those files in the first place? Also, just to make sure we've got this right, can you try clearing your browser's cache and using another web browser to do this and let us know if you get the same results? Thanks you!

The hyperlinks would be the ones listed below @"Lil7" 1. https://www.dropbox.com/deleted_files & 2. https://www.dropbox.com/events The events page is the place where all uploads, edits, and deletions are normally logged so it should give you a hint or two. Let us know of any updates!

Have you tried clearing your browser's cache and/or using another browser since you first noticed this @"sali_CPH"? 

Thanks for the screenshot @"sali_CPH" - much appreciated. Do you get the same results after clearing your browser's cache and/or on another browser as well? 

No worries @"MukSchools" - I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

I won't be able to tell exactly without knowing the specifics of your account @"MukSchools" Would it be OK if I send you an email to have a further look internally perhaps? 

Hey @"MukSchools" - thanks for using Dropbox and welcome to the Community! You will be able to apply for this kind of discount by contacting our support team directly as soon as you upgrade and become a team admin on one of the supported plans. Let me know if you have any other questions in the meantime. 

Hi @"meoliver11" - thanks for bringing this to our attention. Since this seems to be affecting all of your Dropbox Paper docs, I've just gone ahead and sent you an email to have a further look internally at this point. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

We're glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"Clonehead" Let us know if anything else comes up! 

We're happy to hear that @"DripDropCloud" - let us know if anything else comes up! 

I see, thanks for the screenshot @"habdams" - much appreciated. If this persists after clearing your browser's cache and on another browser, preferably with no extensions or plugins running, please let me know and I'll send you an email to have a further look internally. 

Hey @"habdams" - when you say that your images of proof of work are completely inaccessible, can you elaborate a tad for us? Are you getting any particular errors perhaps and is this affecting all of your Dropbox Paper docs, some or just one? 

I see, thanks for the additional information and the screenshot too @"mrrichardlewis" - much appreciated. Since you've ensured that Dropbox has full disk access, can you check if copying and/or moving those folders out and back in your Dropbox folder makes any difference? You can try it with a folder as a test at first.…

I see, keep us posted anyhow @"Research_Mex" 

I won't be able to tell for sure without account and device specific information @"Research_Mex" You can have the person who was affected by this contact us directly for further investigation if needed. Let me know if you have anything else to add or ask in the meantime.