Walter Dropbox Community Moderator

Hey @"simontranspeed" - thanks for bringing this to our attention. If this persists after rebooting your computer and/or quitting and relaunching the app, can you send us a screenshot so that we can have a visual too? Thank you!

Hi @"dstillermann" - thanks for bringing this to our attention. May I ask if you tried rebooting your computer and quitting and relaunching the Dropbox desktop app since you first noticed this? If you did and the issue persists, can you send us a screenshot of the app's exact status as shown in your taskbar? Thank you!

Hey @"sam98" - sorry to hear you're having issues with this. Can you please clarify your device's OS version and the version of the Dropbox mobile app you're using? Also, do you see the updates in the shared folder you mentioned on the website normally? If so, can you try clearing the app's cache and let me know how it…

Yes, if you're over your account's quota limit, you'll need to upgrade your account, and no, you're not automatically on a trial for a Dropbox subscription unless you started on yourself Shawn07. I hope this clarifies and please let us know if you have any other questions. 

At this point, your best bet would be replying to your existing ticket for more information @"Sharonteosl". Let us know if you have any other questions in the meantime. 

Thanks for the update on this @"dpbrick" - much appreciated. Can you please try another browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the error too. 

Hey @"emr1" - thanks for the update on this. Can you clear your browser's cache and/or try another browser and let me know if you get the same results? If you do, I'd appreciate a screenshot too. 

Thanks for the update on this @"talexb" - much appreciated. At this point, I'd suggest logging out of the Dropbox desktop app through the app's preferences, delete your cache folder and then try to log in again. Let me know how it goes.

Hi there @"mducharme" - thanks for bringing this to our attention. Can you please clarify the version of the Dropbox desktop app you're running at the moment? Also, do you happen to be running any 3rd party apps that might be interfering somehow? Any additional information or even screenshots are more than welcome! 

We've just closed this idea due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"ericlambiase" - sorry to hear about this. Can you try clearing your browser's cache or even another browser and trying the look-up tool? Let me know how it goes and we'll take it from there, Eric. 

Can you maybe send us a screenshot so that we can have a visual too @"ariele85"? 

We're glad to hear it's sorted now and thanks for the update as well @"PhilipF" - most appreciated. See you around the Community and let us know if anything else comes up in the future!

We're happy to hear you managed to sort this out in the end @"mntgoat" - let us know if anything else comes up in the future and have a lovely weekend ahead!

Thanks for keeping us in the loop on this @"MartinCasanova" - glad to hear it's sorted now. Let us know if anything else comes up! 

We're happy to hear it's sorted now and thanks for the update as well, Wim. Let us know if anything else comes up!

So the upgrade went through and you were charged for a Dropbox Plus subscription @"RubRom"?

Hi there @"JERRYINUK" - thanks for posting on our Community. Can you please elaborate on the issue you're having so that we can assist further? Thank you. 

That's where I start from if I were you @"samparks" - let me know of any updates! 

Hi @"samparks" - sorry to hear about your syncing issue. Can you clarify the version of the Dropbox desktop app as shown in the menu bar of the affected devices and if you've attempted a reinstall since you first noticed this? Thanks!

Hey @"mikeriggs" - thanks for bringing this to our attention. Are you familiar with this help center article about the selective sync conflicts you mentioned? Also, did you enable the Dropbox Backup feature at some point perhaps? Do you see your Downloads folder in your backups page? When it comes to the Dropbox desktop…

Hey @"GinoAlberto" - thanks for letting us know about this. The format of the Dropbox shared links changed around two years ago so it's possible that your old link was migrated to the new link structure. At this point, all I can suggest is creating a new shared link and try again. Let me know if you have any other…

That's exactly what I was thinking too @"LaraAelric" - thanks for the update anyhow. Let us know if anything else comes up and have a lovely week ahead! 

Hey @"LaraAelric" - thanks for posting on our Community and happy December! Can you please clarify if you're the original owner of the signature request and also if this watermark comes from Dropbox or from another source perhaps? Let me know and we'll take it from there. P.S.: Feel free to add a screenshot if you feel…

Hey @"Ryan J." - thanks for using Dropbox and posting on our Community! Your best bet would be to save a copy of the files you'd like in a new, separate folder and then export them from there directly. Let me know if that would do the trick for you. 

Hey @"UmiS" - did you check your backups page as well? What is your account's settings page showing in regards to your quota?

Happy to hear it's sorted now @"robotronald" - thanks for the update too. See you around the Community and have a lovely weekend!

Can you send us a screenshot of the exact error you're getting so that we can have a look too? 

Hey @"Cloudsoverkorra" - thanks for posting on our Community! If you're going to do this via the web, you'll simply need to download and move your files to your external drive directly. This way you won't need to use the Dropbox desktop app and sync any of your content on your computer. I hope this helps! 

Yes, this way you won't need to worry about your selective sync settings @"robotronald" - just install the app from the link directly. Let me know of any updates! PS: You can also try temporarily quitting any 3rd party apps you have running on your computer to see if they're interfering somehow