Walter Dropbox Community Moderator

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi there @"btouch" - thanks for joining our Community and happy Friday! Shared folders take up space on all Dropbox accounts that are members of the share so what you described is normal if you're sharing more than 2 GB since that's the quota that comes with a Dropbox Basic account. What you should be using instead of…

Hey @"beachboyduck" - thanks for bringing this to our attention. I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there. Cheers!

I see, thanks for the update on this one @"J-Reacher" - much appreciated. I was able to locate your ticket with our support team and pass your comments on so that the expert who's looking into your case is aware. They'll be getting back to you soon, but please let me know if you have anything else to add in the meantime. 

Thanks for keeping me in the loop and let us know if anything else comes up @"fred2019".

I see, thanks for the update and sharing your thoughts on this @"J-Reacher". At this point. can you perform a clean advanced reinstall and let me know how it goes?

If it persists on an incognito/private browsing window with no extensions or plugins running as well please let me know and we'll take it from there @"bege". 

If this persists after rebooting your computer as well, can you send us a screenshot of the app's exact status as shown in your menu bar at the moment @"fred2019"? 

Hey there @"bege" - thanks for letting us know about this. Can you please clear your browser's cache and/or try another browser and let me know if you get the same results? Thank you!

This idea has just been closed out due to inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future! 

Hey @"carointheburg" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you send us a screenshot of a couple of examples so that we can have a visual too? Also, how are the uploads done in the first place? If it's through a web browser, have you tried a different one? Let me know…

Hi there @"J-Reacher" - sorry to hear you're having issues with this. Have you tried logging out of the Dropbox desktop app through the app's preferences and then back in since you first noticed this? If not, can you give it a go and let me know if this persists? While we're at it, if you have any other 3rd party apps that…

Can you also forward us the whole error log as shown in your screen after you click on the hyperlink shown in your screenshot's error message @"sniffly"? 

Hey there @"BardBoi" - thanks for bringing this to our attention. Can you please take a look at your backups page and let me know if you find anything there? Otherwise, you can have a glance at your plan tab to see your quota's breakdown. In any case, please keep us posted. 

Thanks for the update on this @"sniffly" - much appreciated. Can you close and relaunch the Dropbox desktop app and/or reboot your computer and let us know if this persists? If it does, please send us a screenshot of the app's exact status as shown in your menu bar. 

Hey @"BrendaSparrold" - sorry to hear you're having issues with this You should be able to find an ellipsis button that gives you the option to copy the link (to the file) when you're navigating your content normally. If you're not seeing this, can you send us a screenshot of what you see so that we can have a visual too?…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has just been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"SamuelTrepanier" - thanks for taking the time to share your thoughts on this with us. I can see that you also posted an idea about this, so I'd recommend keeping an eye out there too.

Hi there @"mo36" - thanks for bringing this to our attention. Since you've done most of the troubleshooting already, can you just clarify if this is affecting only one Dropbox Paper file, some or all? Thank you!

You'll just need to delete your old Dropbox folders (the one that's not in use at the moment) @"sbrady19". Let us know of any updates!

No worries @"Techmom236" - we're always happy to help. Let us know if anything else comes up!

Glad to see we're getting there @"Techmom236" - as for the issue with your Firefox, I'd suggest clearing the browser's cache and/or try a private browsing window as well to see if the issue is somehow caused by a web extension or the likes. Let us know how you get on!

I see, thanks for the additional screenshots and info there @"Techmom236" - much appreciated. Can you also send me a screenshot of the Dropbox desktop app's status as shown in your menu bar and another 2 screenshots showing the files in your Dropbox folders and their syncing icons? 

Hey @"Techmom236" - thanks for the screenshot! Just to clarify, have you granted Dropbox full disk access as outlined here? 

Thanks for the additional info @"jmcken" - much appreciated. Just one last clarification here, are your files in the Dropbox folder available offline or online-only? 

Hi there @"Tanker001" - thanks for bringing this to our attention. I'm not entirely sure that this is caused by Dropbox, but let me run it by the team and get back to you. Let me know if you have anything else to add or ask in the meantime. 

Hi there @"3amedia" - thanks for using Dropbox and welcome to the Community! As a first step, have you ensured that you're eligible as per this help center article? Let me know and we'll take it from there.