Walter Dropbox Community Moderator

Hey @"mrrichardlewis" - did you get the chance to try my previous suggestion? 

No worries @"FranciscoLagos" - let us know if anything else comes up and have a lovely weekend ahead!

Hey @"Research_Mex" - thanks for bringing to our attention. If the version of the Dropbox desktop app you mentioned is the correct one, it's quite outdated now. You can find the most recent stable version ( 234.4.5591) on this page. As for the possible reasons for conflicted copies, you can take a look at this help center…

I see, thanks for the additional details there @"mattp838" - I've just followed up via email to investigate further, so please have a look at your inbox and we'll take it from there. 

I see, thanks for the clarification @"mattp838" - did you get the chance to try another wifi network and/or even restart your internet router? Also, do you have enough space on your device? How large are those files? As a test, can you try tapping on the ellipsis button on the upper right corner on your screen and try to…

I've just sent you an email so please take a look at your inbox and we'll take it from there @"TM100" 

I see, thanks for giving that a go @"TM100" As a last step before we take this to email, can you restart your computer and internet router? If the app gets stuck again, I'll send you an email to investigate further with account and device specific info. 

And you're able to view all of those files on the website just fine @"mattp838"? 

I see, thanks for the clarification @"gaurav_b" - I can see that you've already contacted our support team about this, so I passed your comments on to the agent who's looking into this for you. They'll be getting back to you soon with next steps, but please let me know if you have anything else to add. 

Thanks for sharing your thoughts on this @"wenner" - I've noted your feedback in our system and you can let us know if you have anything else to add. In the meantime, have you considered using these steps to force your shared links to download?

We're glad to hear that and thanks for the update @"Huginn" - let us know if anything else comes up. 

Hi there @"mattp838" - sorry to hear about this. Can you let me know if this persists on another wifi network or via cellular data if possible? Thanks! 

Hey @"Janet K.1" - did you get the chance to see Hannah's response?

Hi there @"smartcooky" - thanks for bringing this to our attention. When you say you're dragging files/folders to an online-only folder, can you clarify if those files and/or folders are stored on your computer's hard drive or inside your Dropbox folder or account already? If it's the former one, it's normal as they would…

If you're still unable to share we'll need to have a further look internally at this point @"Fay Bloom" - would it be OK if we send you an email to investigate? 

Thanks for the additional information @"TM100" - much appreciated. Can you try fixing your hardlinks and permissions and let me know if this persists?

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi from me too and thanks for the additional information @"mikeshack81" - I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"ma-chong" - thanks for the screenshot and the additional information. When it comes to the shared folder request, one last thing to consider is that it could have been a request sent from someone else other than you through your own device or that you accessed a shared link to that folder. It's normal that you don't…

Hey @"cyeager" - could you update to the latest stable version of the Dropbox desktop app from this page and let us know if this persists for you?

Thanks for the additional information and providing a screen-recording as well @"gaurav_b" If you find that the issue persists with the latest stable version of the Dropbox desktop app from this page, you can try performing a clean, advanced reinstall. In case you get the same results afterwards, you can contact our…

Hey @"forguse" - thanks for letting us know that reinstalling the Dropbox mobile app on your iOS device did the trick for you. I'm sure it will prove to be useful to others so thank you for sharing this. Cheers!

Hey @"jh80" - thanks for letting us know about this. I've just followed up via email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Hey @"redcoatd" - I'm afraid I don't have any news for you on this. Have you tried freeing up some space as Megan suggested? 

Hey @"mdthadr29" - sorry to hear about this. Can you provide some additional information about the issue you're facing so that we can make sure we're on the same page? Thanks!

Hey @"john l.134" - thanks for bringing this to our attention. Does this happen with all kinds of files or only large ones? Have you tried clearing the Dropbox mobile app's cache since you first noticed this? As for the Files app, did you follow these steps? Let me know more and we'll take it from there, John. 

We're glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"RJain". Let us know if anything else comes up in the future and take care!

Hi there @"Jack Nussbaum" - sorry to hear you're having issues with this. When you say a special folder, are you referring to a shared folder, a team folder or a folder that's created by a 3rd party application/app integration perhaps? Is your assistant able to see the scans from their end? Can you see any of those scans…