Walter Dropbox Community Moderator

Thanks for the ticket IDs @"emjay2" - much appreciated. I can see that your ticket with ID 21798501 is already escalated to our experts for further review. I've passed your comments on and they should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

Hey @"Wheresmystuff ", sorry to hear you're having issues with this. Can you please let me know if you see a Signatures tab on the left hand panel when navigating your account online? If so, can you click on that and let me know what you see? Thanks!

Hey @"fwallro", thanks for your feedback on this; it's been noted in our system. As for opening files on a new browser window, you could try middle (or control) clicking on them. This seems to work just fine for me on Chrome. Let me know if that helps!

Hey @"Christian_WW", did you get the chance to see Nancy's response? 

Hey anonymous, sorry to hear about this. Can you please clarify your device's exact OS version for us?

Hey @"emjay2", sorry to hear you're having issues with this and thanks for the detailed description there. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system? Thanks so much! PS: Keep in mind these changes moving forward as it seems that you…

Thanks for the screenshot @"toonafish3D" Have you tried adjusting your bandwidth settings to see if there's any improvement? 

Hi @"dana98501", sorry to hear you're having issues with this. Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, how are you editing the file in the first place? 

Hey @"DieBaum", sorry to jump in here and sorry to hear you're having issues with this. May I ask if you're signed into your Microsoft account in the Office 365 app on your mobile device? Also, is this happening with your own files or files that are shared with you from others? 

Hey @"Lighting Dogo", sorry to hear you're having issues with this. May I ask what plan are you at the moment and how large is the external drive (and how much you've used from its capacity) you're trying to backup to Dropbox? This will help us assist further. 

Hey @"toonafish3D", sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Is it still syncing or indexing the exact same number of files? 

Hey @"dwhamilton", sorry to hear about this. Can you please send us a screenshot of the plan tab of both of your accounts? This will help us assist further. 

May I ask when exactly is the last time you received an email notification to the old email address @"sissomi"? Also, what is the nature of the email? Do you see an un-subscribe button and have you confirmed it's coming from an official Dropbox domain?

Hey @"DaveK1955" & @"adgorn", could you confirm the desktop app's version installed on your computers at the moment and the OS version of your devices?

Hey @"sissomi", thanks for the additional details there - much appreciated. Could you clarify if the email address you're using is an alias or if the emails are somehow forwarded to the other email address? 

Hey @"Swjiwji", sorry to hear about this. Can you please clarify the desktop app's exact status and version as shown in your system tray at the moment? Thanks!

Hey @"HH2Harris", sorry to hear about this. In cases like this, I'd recommend using this form to contact our support team for direct assistance. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at. I hope…

Hi there @"sissomi", sorry to hear about this. It sounds rather strange indeed. Do you happen to have another Dropbox account, associated with the old email address at the moment? Also, can you clarify what notifications are these and if you're getting any email notifications on your new email address at all? Thanks!

Glad to hear it's sorted now, Robert. Let us know if anything else comes up and have a lovely weekend ahead! 

Hey @"JP8307", sorry to jump in here, but could you try completely uninstalling the Dropbox app from your iPhone and re-installing it anew? If the issue persists after that, let me know here and I'll reach out via the email address that's linked to your profile here, on our Community. 

Hey @"aristeidist", sorry to hear about this. Can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this? If you did and this persists, can you let us know the app's exact status and version as shown in your menu…

Hey @"Springproind", sorry to jump in here, but can you clarify what plan are you on at the moment and send us a screenshot of any errors you might be getting when trying to upgrade or get the 1 TB add-on? Did you try from this page directly by the way?

That 'give access' option is not coming from Dropbox, Robert, but most likely from your computer or a 3rd party app that's installed there. Can you navigate inside your Dropbox folder on a new Window Explorer and right click on the folder you're trying to share and send me a screenshot of the options you get there? If you…

Hi there @"Jo551", sorry to hear you're having issues with this. Can you please clarify if you're referring to a charge for a Dropbox Sign subscription or if you're talking about a Dropbox subscription? If it's the latter, did you try these steps to cancel it? 

Hey @"phillipsrb", sorry to hear you're having issues with this. Can you please send us a screenshot of the error this link gives you so that we can have a visual too? Also, what's the desktop app's exact status and version as shown in your system tray at the moment? Note that you can use these steps to create shared links…

Hi there @"Jim E.4", sorry to hear you're having issues with this. Can you please take a look at your backups page and let us know if you see any folders taking up space there? Keep us posted!

Hey @"selkie19", sorry to hear about this. Can you please try fixing your hardlinks and permissions as outlined here? If syncing gets stuck at the exact same number of files again, please send us a screenshot of the app's status as shown in your menu bar so that we can have a visual too. Thanks!

Hey @"underlap", thanks for joining our Community and sorry to hear you're having issues with this. Could you please let us know if this happens to files that available offline to your computer or ones that are online only? Also, do you see the updated version on our website? Any additional information or screenshots you…

Hey @"denwahwoo", sorry to hear you're having issues with this. Could you clear your browser's cache and let us know how it goes? If the issue persists, you could also try another browser or a private browsing window, with no extensions or plugins running. In any case, please keep us posted!

Hey @"MajorHavoc", thanks for dropping by our Community to share your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!