Walter Dropbox Community Moderator

Hey @"Lydia G", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Thanks!

Hi @"nilscbnelson", sorry to hear you're having issues with this. Could you please clarify how exactly you're doing this and send us a screenshot of the error you're getting as well? Also, what is your device's exact OS version and the version of the Dropbox mobile app installed there? When it comes to getting in touch…

Hey @"jvelasco", thanks for the nudge on this and all the information you've shared with us. With the Dropbox for macOS update, setting how newly added files are stored in your Dropbox account is no longer configured using Preferences. Instead, this can be reconfigured directly in Finder. Here’s how: 1. Open Finder. 2.…

Hey @"JEPEDEWE", sorry to jump in, but did you make sure that the desktop app is 'up to date' on both of your devices and not still syncing in your menu bar/system tray?

Hey @mikewill, sorry to jump in here, but do you see the backed up folders in your backups page on the website perhaps? Have you maybe tried moving your computer's OS folders back to their original locations? 

Hey @"jrlbell", sorry to jump in, but could you clarify if syncing is still stuck at the same number of files or if the desktop app is 'up to date' now? If so, a screenshot of the app's exact status and version as shown in your taskbar would be much appreciated. 

Hey there @"ehahn9" & @"felip" - sorry to hear you're having issues with this. Could you maybe send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Is it still syncing the exact same number of files? 

Hi @"Simonsen", sorry to hear about this. Have you rebooted your computer since you first noticed this? If you did and the desktop app is still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar? 

Hey @"dvdm", sorry to hear you're having issues with this. If you'd like to make your entire Dropbox folder available offline, you can navigate to the Dropbox folder in ~/Library/CloudStorage, right-click, and choose Make available offline. From there, you should let the desktop app sync your changes until it's 'up to…

Hey @NB14, sorry to jump in here, but if you're still having issues with this, we could send you an email to have a further look internally. Let us know here if you'd like that and we'll reach out via the email address that's connected to your profile here, on the Community. Thanks!

Hey there @"sophia66", sorry to hear you're having issues with this. Could you let us know what exactly is reported in regards to your quota in your plan tab? Do you see any folders listed in your backups page perhaps? 

Hey @"KevinJ", sorry to jump in, but I just wanted to mention that you can navigate to your plan tab by clicking on this link directly. When it comes to your used quota, have you checked your backups page to see if you can find anything there? 

Hey there @"amilford", sorry to hear about this. Do you see any signs of your files in the events page? Also, can you clarify if you're doing this via the website or maybe through the desktop or the mobile app? A screenshot of what you see would also help! Thanks!

Sorry to jump in here and thank you for your feedback on this @"mike_7891" It has been noted in our system - please let us know if you have anything else to add. 

Hey @"rbtbar", sorry to hear about this. Can you clarify what the problem you're facing is and provide some additional information? For example, what platform(s), app(s) and OS you're using to do this etc. 

Hey @woodch99, sorry to hear about this. In this case, I'd recommend getting in touch with our support team for further assistance. To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information. Once you do this and get a ticket ID from our…

Hey @"Anindya42001", sorry to hear you're having issues with this. Can you send us a screenshot of the exact error you're getting so that we can have a look too? Also, how exactly you're uploading those files to Dropbox? Keep us posted! 

Hey @"suite150", sorry to hear you're having issues with this. It sounds like you're using the Dropbox Backup feature which enables you to backup your computer's OS folders to Dropbox. Did you set it up on your new computer? Can you please send me a screenshot of how those 2 separate folders look on your end so that I can…

No worries, Peter - I'm glad I could help. See you around the Community and take care! 

Yes, this utilizes the ARM architecture so it won't be possible to install the desktop app, but only the S mode one @"Peter Liddel" I hope this clears things up! 

Hey @"Peter Liddel", sorry to jump in, but could you clarify your device's processor? Is it an INTEL processor or an ARM one perhaps? 

Hey @"Colin C.16", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit? 

Hey @"tcoates", sorry to jump in here, but could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment on the new computer? Do you see any files with the sync in progress icon in your Dropbox folder? Let us know what you find, Tom. 

Hi there @"svande1", sorry to hear about this. Could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Did you reboot your computer at all since you first noticed this?

This means that you're not using the desktop app, but you're using the website to upload your files @"rofilmmedia" Could you try updating your browser's version, clearing its cache or using another browser and let us know if the issue persists?

Hey @"Kira0418", sorry to hear about this. Could you update the app's version from this page directly and let us know if this persists? If it does, please send us a screenshot so that we can have a look too. Thanks! --- 嘿@Kira0418，很遗憾听到这个消息。 您能否直接从此页面更新应用程序的版本，如果问题仍然存在，请告诉我们？ 如果是这样，请将屏幕截图发送给我们，以便我们也可以查看。 谢谢！

Hey there @"micheleiurillo", sorry to hear about this. Could you try installing the app again from this page perhaps?

Hi there @"timecapsuleid", sorry to hear you're having issues with this. Could you maybe update your computer's OS version and try again? Let us know if you're still getting the same error. 

Have you tried whitelisting Dropbox in your antivirus program or excluding the Dropbox folder from its scans @"Squick55" ?

Thanks for the additional information @"chris chris chris" - much appreciated. Are you running any 3rd party apps that might be monitoring your files such as antivirus, syncing or backup programs or apps? If so, you might want to have a look at this discussion too.