Walter Dropbox Community Moderator

Could you try disabling that option and re-enable it for us, Ken? Let us know if the issue persists afterwards. 

Hey @"MarkofLA", sorry to jump in here, but could you clarify the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment? Also, do you notice this with online only files or files that are available offline on your computer? Any additional information you can share is more than…

Hi @"ksl0588", sorry to jump in, but I wanted to mention that you should be able to find the Dropbox Badge options in the desktop app's preferences, under the General tab. Could you take a look and let us know what you find? 

Hi @"JC31" & @"InnesWatson" - thank you for reaching out and sorry you’re running into this issue. If your sync status is stuck at Indexing after the update to Dropbox for macOS with FP, we recommend updating your Mac to macOS 13.3. Learn more about what to expect with Dropbox for macOS with File Provider. If this doesn’t…

Hi @"chris chris chris", sorry to hear you're having issues with this. Could you let us know the Dropbox desktop app's exact status and version as shown in your menu bar at the moment? If you happen to be running any 3rd party apps on the affected computer, have you tried closing them one by one to see if any of them is…

Hi there @"pattyud59", sorry to hear you're having issues with this. May I ask if you've enabled the Dropbox Backup feature for your computer's Downloads folder? 

Hi there @"MeganEG", sorry to hear you're having issues with this. Is it possible that the person who requested the files from you has an invalid character in the folder path the files would end up after you uploaded them? Have you tried another browser to upload to this file request by any chance? If you did and still get…

Hey @tlovegoogle, sorry to hear you're having issues with this. Am I correct to assume that you're referring to this feature? If so, could you check if you get any different results after clearing your browser's cache or on another browser? Keep me posted!

Hi there @Bravo23, thanks for using Dropbox and welcome to the Community! When you say the files is being backed up, could you clarify if you're using the Dropbox Backup feature for this or if you're just syncing it from within your Dropbox folder on your computer? Thanks!

Thanks for the additional information there @"prior2that" The thing is that folders do not inherit their sync behavior when moved and this is not something that has changed recently. Have you tried setting the desired sync status, be it available offline or online only, before moving the folder in question? 

Hi there @"208308223", thanks for posting on our Community and happy Monday. It sounds like you're experiencing what's outlined in this Help Center article. In that case, please note that with the Dropbox for macOS update, setting how newly added files are stored in your Dropbox account is no longer configured using…

Thank you both for your updates @"isotropy" & @"svervs" - much appreciated! May we reach out via email to have a further look internally at this point? 

Hey there @"latelio", sorry to hear you're having issues with syncing. Could you please let us know the app's status and version as shown on the menu bar of both computers? Any additional information about the issue you noticed would be very welcome!

Hey there @Nan Mc Sweeney-Bailey, sorry to hear you're having issues with this. Could you clarify if you're looking at your Vault through the website or if you're using the desktop app or the mobile app perhaps? Thanks!

Hey @"honeycombk2000", sorry to jump in here, but could you clear your browser's cache and let us know if it improves matters at all? Also, how about checking this on an incognito window with no plugins or extensions running?

Thanks for clarifying that for us @"AFie" In this case, since the limit for downloads from the website is 20 GB or 10,000 total files, you'll need to download the content of the folder in smaller batches. Let us know if you have any other questions!

Hey @"Christopher Pulman", sorry to hear about this. In such cases, I'd recommend getting in touch with our support team directly for further assistance as they'd be better equipped to help with this. To do this, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all…

Hey @"khkannisto", could you share your ticket ID with us so that we can look it up in our system? 

No worries @"markosp" - I've just sent you an email to the email address that's linked with your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"jakub_t", thanks for using Dropbox and welcome to our Community! The preview of your files on our website can't be changed at this time, but you'll always be able to see the original after downloading it from the website and opening it locally on your devices. I hope this clears things up and let us know if you have…

Hey @"kwatkins08", sorry to jump in here, but I just wanted to mention that if you reached out to our support team through this form, you should have received an email with a ticket number from our system. In that case, you can share it with us here so that we can look it up too. If you haven't received this yet though,…

Hey @"dantol86", sorry to hear you're still having issues with this. Could you please clear your browser's cache or try an incognito window with no plugins or extensions running and let us know if you notice any difference? Have you also tried rebooting your internet router and computer(s) since you first noticed this? 

Thanks for the additional info there @"markosp" May we reach out via email to have a further look internally? 

Thanks for the additional information, Felipe. Would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"AlanBustany", sorry to jump in here, but could you clarify what the issue is here? Is this error just a visual issue or is it affecting your work somehow? Could you send us a screenshot of the error so that we can have a look too? Where are the files that are giving you this error coming from? 

Hey @"FelipeP", sorry to jump in here, but could you check how much space you have on your device? Also, have you tried rebooting your device or clearing the app's cache to see if that improves matters? Keep us posted!

 Hey @"svervs"- thanks for your report. Could you please clarify your device's OS version for us? As for you @"isotropy", I'm assuming you meant 173.4.6706 which is the latest stable version of the desktop app and not 171 - correct? 

Hey there @pabloago78, sorry to hear you're having issues with this. May I ask if you installed the Dropbox desktop app with admin rights on your computer? If you did, can you confirm that you'be tried these steps to grant Dropbox full disk access as well? Keep us posted, Pablo. 

Hey there @"massimilianogrieco", sorry to hear you're having issues with this and thanks for all the information you've shared with us. Could you let us know your ticket ID as well so that we can look it up in our system? Thanks so much!

Thanks for the additional information @"ngorelen" Could you try following the link from this page to download the python script and let us know how it goes?