Walter Dropbox Community Moderator

I'm not sure if this would help, but you should be able to find their contact information on the app's page in the app store, Niek.

Hey @"johnlink", sorry to confirm this, but I'm afraid there's no direct way to achieve what you had in mind and you'd need to follow the process you mentioned. That said, perhaps you'd be able to utilize a walk-around similar to the one outlined here? 

Hey @"Miguelito67", sorry to jump in here, but have you tried clearing the app's cache since you first noticed this? Also, are there any pending updates for your device's OS or the Dropbox mobile app perhaps?

Hey @"1638309" & @"Pumpkaboo" - sorry to hear about this. Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question? If you did and need further assistance on this, you could contact our support team through this form. Just make sure to use…

Hey @"pedrottic" & @"jonasklock", are you still having issues with disabling the Dropbox backup feature? 

Hey @"cwterry", sorry to hear about this. Did you try reinstalling the app since you first got this error?

In that case, you'd need to reach out to the Musicbox app and ask them directly about this @"Niek Scholten" I wish we could help more! 

Hi all, thanks for flagging this with us. For anyone who's still affected, could you completely uninstall the Dropbox app from your device and re-install it anew? Let us know of any updates!

Hey @"stolenbuick", sorry to hear you're having issues with this. Could you check if the names of the folders contain any incompatible characters? Let me know what you find!

Do the links you create using these steps produce the same error, Robert? 

Thanks for the screenshot and happy Monday @"Brandonrowe14" May we reach out via email to have a further look internally at this point? 

Hey @"Robert_S", welcome to our Community and happy Monday! When you say expired, are you getting any specific errors? If you don't mind, could you share a screenshot perhaps? Also, are the links generated showing in your Sharing tab? Any additional information is more than welcome!

Hey @"Niek Scholten", sorry to hear about this. Can you please clarify if it's the Musicbox app that's having this malfunction or if it's the Dropbox app? Have you tried clearing the cache of your apps or rebooting your device since you first noticed this? Keep me posted, Niek.

Hey @"TechOne", thanks for using Dropbox and welcome to our Community! I'm afraid there's no way to change the sharing settings of your folders in bulk, you'd need to do it for each folder individually. Let us know if you have any other questions.

Hey @"Frank P E.", sorry to hear you're having issues with this. Since you've already contacted our support team about this, could you please let us know your ticket ID in order to look it up in our system? As for resetting your computer's Documents, Downloads and Desktop folders, you could try doing it via the app's…

Hey @"JohnFH", sorry to hear about this. Could you clarify the app's version and status as shown in your menu bar at the moment? Also, are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it? 

Hey @"kburnett57", sorry to hear about this. May we reach out via email to investigate a bit further? 

Hey @"PaulTexan", sorry to hear that. Could you try rebooting your device and/or clearing the app's cache and let us know if this persists? 

Hey @"Brandonrowe14", sorry to jump in here, but have you tried disabling the Dropbox Backup feature for your Documents folder and re-enabling it anew to see if that does the trick perhaps? 

Hey @"Phcalc", sorry to jump in here, but could you clarify your device's exact OS and version? A screenshot of the alerts you mentioned would also help!

Hey @"negative_ghostrider", sorry to hear you're having issues with this. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's associated with your profile here, on our Community. Otherwise, you could log a ticket with our team through this form. Just make sure to…

Hey @"Charl E.", thanks for all the additional information you've provided us. Would it be OK with you if we reached out via email to have a further look internally at this point?

Hey @"kizza89", sorry to hear about this. If you've already rebooted your computer and this persists, could you send us a screenshot of the page you get stuck on? Thanks!

Thanks for the cooperation and sorry to jump in here @"SamuelWakeman" I just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"Chickenandprawn", sorry to hear about this. Does this persist on other browsers as well? If you happen to have an antivirus, VPN, or firewall running on your computer, you could try temporarily disabling them as well. 

Hey @"seanscottusa", thanks for the feedback on this one! I just wanted to mention that this is already in the works as some backups and backup folders are currently able to be renamed. We are currently working to upgrade all backups to have similar functionality. If you'd like to track this idea, you can have a look here. 

Thanks for the additional info @"wayneferro1" Can you send us a screenshot of the exact message/error you're getting about your account being out of space so that we can have a visual too? 

Hey @"BDS1", could you please clarify what exactly is reported in your account's plan tab in regards to your quota? Also, do you see any files or folders taking up space in your account's homepage or your sharing tab perhaps?

Hi @"WardenBrim", thanks for using Dropbox and welcome to the Community! If you happen to be running any antivirus, VPN or firewall on your computer, could you temporarily disable them and try the offline installer from this page as well? Let me know how it goes!

It seems that this is an invite to a team account indeed @"AnnetteES" Do you happen to have connected your accounts previously? I mean, have you paired your personal account (the one you're using at the moment) with the one you had in the past perhaps? What exactly is shown in your plan tab at the moment?