Walter Dropbox Community Moderator

Thanks for the ticket ID @"abbipress" - I was able to locate it in our system and I can see it's closed now. May we create a new one for you by reaching out to the email address that's linked to your profile here, on our Community? 

Hey @"toyheart", thanks for posting on the Community and happy Friday! While this isn't an option at the moment, you can post your idea in the Share an idea section so that other users can upvote it and share their feedback and interest in this functionality too. Let me know if you have any other questions. 

Hey @"DrVJMJ", sorry to hear you're having issues with this. May we reach out via email to have a further look internally?

Hey @"BG Mahesh", are you still having issues with this? If so, could you try these steps to reset your computer's OS folder and let us know if they helped? * Click the Dropbox icon in your menu bar. * Click your profile picture or initials. * Click Preferences. * Click the Accounts tab. * Press the Option key (on Mac) and…

Hi all, I just wanted to give you an update on this as this issue has been resolved now. Thanks for your reports! 

Hey there @"David W.136", thanks for the additional information and the screenshot too! Could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Thanks for the screenshot @"DZ7" Could you also clarify what you see in your homepage? Do you see your team's shared workspace there? 

Thanks for the clarification and the screenshot too @"danielarce" May we reach out via email to have a further look internally at this point? 

Hey @"saraski", sorry to hear you're having issues with this. Could you please try another browser and let us know if you get the same results? Thanks so much! 

Hey @"JC_2023May", sorry to jump in here, but I just wanted to mention that it seems that you're part of a team that's in locked state. Since you're a member of the team and not the admin, you have two options now. Either contact your admin and ask them to upgrade your subscription (or disband the team to revert the member…

Hey @"skystep", sorry to jump in here, but it seems that you somehow enabled the Dropbox Backup feature indeed. Could you try these steps to disable it? 

Hey anonymous, thanks for joining this discussion and all the information you provided. I just wanted to mention that the best way to assist with the issue at this point would be through email. If you don't mind us reaching out via email, please let us know here and we'll take it from there. 

Hi there @"blueice", sorry to jump in, but I just wanted to mention that you can find our minimum requirement for Android devices here. I hope this helps a tad, Ced. 

Glad to hear that @"wang_dong" - thanks for the update too! See you around the Community and take care. 

Hey @"Mmballew88 ", did you try clicking on the arrow that shows up next to the 'Modified' header and from there click the 'size' option? If you don't see the arrow, you might need to zoom out on your browser first. 

The storage space your files in Dropbox are taking up has nothing to do with installing the desktop app on your computer @"AVeenstra" Are you getting any kind of errors perhaps? Could you send maybe send us a screenshot so that we can have a look too? If you're running an antivirus on your computer, you could also…

Hey @"Joannewong121", sorry to hear you're having issues with this. Have you cleared your browser's cache or tried another browser since you first noticed this? If you did and this persists, you could also try rebooting your computer and internet router as well. In any case, please keep us posted, Joanne. 

Hey there @"DreSchuth", sorry to hear about this. Could you clear your browser's cache or try another browser to request the code and let me know how it goes? Thanks!

Hey @"Islandgirl005 ", sorry to hear about this. Can you please try the self served look up tool to identify the email address that's associated with the charges and let us know if it helps? Otherwise, you can use this form to contact our support team for further assistance on billing issues. Just make sure to use an…

We're not aware of any specific apps that are in conflict with the Dropbox desktop app at the moment @"foxmanchester" - have you tried turning them off one by one to see if any of them is causing issues?

Hey @"AVeenstra", sorry to hear you're having issues with this. Have you tried rebooting your computer and/or your router since you first noticed this? If not, could you give it a go and let us know how it goes when you download the offline installer directly from this page? Thanks!

No biggie @"phil Ladds", I'm just glad I could help! Thanks for keeping me in the loop too and see you around! 

Hey @"danielarce", thanks for clarifying that for us. Can you let us know if syncing is stuck at the exact same number of files or if it is progressing at all? 

Hey @"DZ7", sorry to hear you're having issues with this. Can you please let me know if you're using a personal account now or if you're part of a team account? When you say you can't see the folders your boss is sharing with you, are you not able to see them on your computer's Dropbox folder or also on the website? Any…

Hi there @"wang_dong", sorry to hear about this. Could you clarify if this is affecting both online only files and files that are available offline on your computer and if you've tried rebooting your device or even re-indexing Spotlight? Let me know and we'll take it from there. 

HI there @"phil Ladds", sorry to hear you're having issues with this. Could you have a look at your backups page and let me know if you see any files or folders listed there? Also, what is your plan tab reporting in regards to your quota at the moment? Keep us posted! 

Hi there @"marime", sorry to hear you're having issues with this. I'm not aware of a conflict with the mentioned antivirus program, but you could try temporarily disabling it for troubleshooting's sake or add Dropbox to its exclusion list etc. That said, can you send us a screenshot of the exact error you're getting so…

Hey @"IsaacJR0723", could you elaborate on the issue you're having so that we can assist further? 

I see, thanks for the update @"Dareman" Would it be OK with you if we reached out via email to have a further look internally? 

Thanks for the update @"RoxanneRB" Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?