Walter Dropbox Community Moderator

Hey @"TitoritoTito" - sorry to hear you're having issues with this. Could you let us know the exact OS version of your computer and send us a screenshot of the app's exact status and version as shown in your system tray at the moment? Also, do you happen to be running any antivirus, firewall or VPN/proxy on your computer?…

Hey @"DeadlyEspresso", sorry to jump in, but I just wanted to mention that this seems like a reparse point, probably leftover from the uninstalling process. Have you tried right clicking on it and deleting from there? Do you get any errors if you do? 

Are you using the same email address and password to log into the account in question? 

Hi there @"wazzuchick", thanks for taking the time to share your thoughts with us. Your feedback has been logged in our system - please let us know if you have anything else to add. When it comes to live photos, you can have a look at this idea and upvote it to show your interest as well. As for the issue with scrolling…

Hey @"sstructural1", sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point? 

When you say a shared account, are you sharing the same credentials for an individual account @"debbru" ? 

This is expected since you're uploading to your own Dropbox account @"debbru" When you say both members, can you elaborate please? For example, did you create a shared folder where you're uploading those files and the other person is not seeing them? 

There should be an option for this in the app's preferences under the Sync tab, Chris. Can you give it a go and let me know if this helps? 

Hey there @"afhergenro " - thanks for using Dropbox and welcome to the Community. Can you please clarify if you have access to the mentioned account on any of your devices or web browsers? Is there really no way to regain access to the email address that was associated with the account in question? As for merging two…

Hey @"chrisryanphotog", thanks for using Dropbox and welcome to the Community! From the sounds of it, you must be running out of hard drive space on your computer - the message you get isn't referring to your Dropbox quota. Did you give enough time to the desktop app to sync your changes after setting your file to be…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"niky783", sorry to jump in, but could you clarify what have you tried so far? For example, have you tried reinstalling both apps and/or clearing their cache? 

No worries @"Chiara6" - I'm just glad I could help. See you around the Community and enjoy the remainder of your week! 

Hey @"James b124", sorry to hear you're having issues with this. So, just to make sure I got this right, you can't see an edit option when accessing your Dropbox account's settings online? Also, can you clarify if you're logged into the account on any of your devices? 

Hey @"debbru", sorry to jump in, but I just wanted to mention that you can share via multiple ways in Dropbox. For example, you can share the files or folders you'd like directly with others or even share a link to your files or folders with them. Let us know if you have any more questions.

You can simply click on this link to access your backups directly @"Chiara6" Otherwise, you can navigate to the upper left corner on your homepage, click on the bento menu (dotted) icon and then click on Backup from there.

In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying @"Chiara6" Let me know if you have any more questions! 

Hey @"Chiara6", sorry to hear you're having issues with this. Could you clarify what's shown in your plan tab in regards to your quota? Also, do you see any files or folders taking up space in your homepage or the backups page perhaps? Keep me posted! 

Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"Jatin_Kheradiya" See you around the Community and take care!

Hey there @"StudioGoose", I just wanted to mention that this is not possible without using our APIs at this time. That said, I found this idea which you can upvote to show your interest in this as it kind of echoes the OP here. Let us know if you have any other questions. 

Hi @"ah89" & @"PhilRJ", could you try the following steps and let us know how it goes? To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without…

Hi there @"LongDarkTeaTimeOfTheSoul", thanks for sharing your thoughts on this. Your feedback has been logged in our system - please let us know if you have anything else to add. Thanks so much!

Thanks for the clarifications @"LeoCoulongeat" I just wanted to mention that your feedback has been logged in our system - please let us know if you have anything else to add.

Hi there @"rosstre", thanks for using Dropbox and welcome to the Community. This should work as long as you make sure that you're creating the folders inside the folder you shared a link with others to access. Let us know if you have any other questions. 

Hey @"Jatin_Kheradiya", sorry to hear you're having issues with this. Did you complete the getting started steps with the account you used to redeem the promotional space in the first place? If you did and still don't see the space under your account's plan tab, let us know here and we'll reach out via email to investigate…

Hey @"Locolobo ", sorry for the late reply. Are you still having issues with this? If you do, could you clarify where Dropbox comes into play exactly? 

Hi all, could you try the following and let us know if the issue persists? 1. Restart the Dropbox app on your computer and try doing the whole thing again. 2. Restart your device. Thanks!

Hey @"Valdem0rt", sorry to hear about this. Can you please let me know the exact steps you take that result in such errors and clarify if you happen to have enabled the Dropbox Backup feature for your computer's Downloads folder perhaps? Thanks!

Hey there @"jeroenws", thanks for posting on our Community and happy Monday! Since you wish to re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of…

Hi there @"amysap", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact errors they're getting so that we can have a visual too? If they're using a web browser to access your shared links, have they tried clearing the browser's cache or another browser? Keep us posted!