Walter Dropbox Community Moderator

HI there @"Shmerl86", sorry to hear about this. Could you send us a screenshot of the app's status and version as shown in your menu bar at the moment? Also, if you check the app's preferences under the sync tab, where's your Dropbox folder located? Let us know what you find!

Hey there @"Danimach", sorry to hear you're having issues with this. I'm afraid your screenshots didn't make it - can you send them again so that we can have a visual too? If you could also clarify the desktop app's exact status and version as shown in your menu bar/system tray at the moment, I'd appreciate it. Let me know…

Hey @"sk8erchen", sorry to hear about your syncing issue. Have you ensured that the desktop app on both of your computers is 'up to date' and not still syncing? Let me know when you get the chance, and we'll take it from there, David. 

Hi there @"Dareman", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been having this issue? Did you get an email from Dropbox informing you about this perhaps? Keep us posted!

Hi there @"Internazionale", sorry to hear you're having issues with this. In this case, I'd suggest pausing syncing or quitting the Dropbox desktop app when working on those files and resume syncing or relaunch the app once you're done with your edits. This should help avoid the issue you noticed. Let me know of any…

Hey @"Dech", sorry to hear about this. Can you confirm that you've already tried these steps and you rebooted your computer?

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"TurquoiseWoman" - much appreciated! Have a lovely week ahead and see you around the Community. Take care!

Hey @"Active_Hedge", could you let us know some additional information about the issue you're having so that we can assist further? 

Hi there @"danielarce", sorry to jump in here, but could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

Hey @"JuanaM", sorry to hear you're having issues with this. May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

Hey @"abbipress", sorry to hear you're having issues with this. Could you share your ticket ID with us so that we can look it up in our system? 

Hey @"taskman", thanks for the screenshot! Do you see any files or folders taking up space in your homepage or the backups page perhaps?

Hey @"RoxanneRB", sorry to jump in, but I just wanted to mention that you'll need to let the desktop app sync your changes until it's 'up to date' in your system tray and not syncing, before others will be able to see them. Once it's synced the syncing icon will change from the blue syncing icon to the green one.

Hey @"Ash9352", can you clarify if you're using personal accounts or if you were referring to a team account with team members and team admin(s)? Just note that changing the sync status wouldn't notify the admin anyhow though. 

Hi there, @"Willem3", how are you today? Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, how are you editing the file in the first place? Does that happen with all of your files, or a specific file type? Can you also send me a few screenshots of the steps…

In that case, you could try syncing the files locally on your computer, but you'll need to make sure that every member of the shared folder is using the exact same path for the files in their Dropbox folder since if the Dropbox folder is located under User (your OS profile) then the links will need to be reconnected each…

Hey @"al f.", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Hi there @"Frustrated99", sorry to hear you're having issues with this. Could you clarify the Dropbox desktop app's exact status and version as shown in your menu bar at the moment? Also, can you send us a screenshot of the exact error you're getting? Have you tried another OS profile or device perhaps to see if there's…

Hey there @"TurquoiseWoman", sorry to hear you're having issues with this. Could you please let us know the desktop app's exact status and version as shown in your menu bar at the moment? Also, if you check the app's preferences under the sync tab, where's the Dropbox folder located? Keep us posted and we'll take it from…

Hey @"carol134", thanks for using Dropbox and welcome to the Community! How long has it been since you last logged into your account? Also, may I ask if you see any activity in your events page? Did you maybe create a new account using another email address of yours by accident instead of logging into your old account? Let…

HI all, I just wanted to mention that this should be resolved with the latest, stable version of the desktop app. For anyone who hasn't been updated to that version yet, you can find it here. Let us know of any updates!

Hey @"Gostan", thanks for your patience while we were looking into this internally. We heard back from the team and this issue seems to be resolved now. Let us know if anything else comes up!

Hi all, thanks for your reports so far. I just wanted to mention that we're aware of this issue and working towards a fix, but we don't have an ETA to provide at this time. We'll keep you posted as soon as we have an update on this. 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"MAPauto" See you around the Community and take care!

You should be able to find the relevant option in the app's settings @"Luckystar1952 " On your Android device, follow these steps: 1. Tap the menu icon in the upper-left corner of the screen 2. Select "Settings" 3. Select “Clear Cache” Once this is done then please ensure you log out of the Dropbox application, then…

Thanks for the screenshot @"BillGr" - much appreciated! Would it be OK if we reached out via email to have a further look internally?

Hi there @"umi1", sorry to hear about this. Could you please send a screenshot of the exact error you're getting so that we can have a visual too? Thanks!

Hi there @"MAPauto", sorry to hear you're having issues with this. Could you send us a screenshot of the error or the last screen you can get to so that we can have a visual too? Have you ensured that this is not caused by an antivirus or a firewall running on the computer by the way? Any additional information is more…

Hey @"cloudres", sorry to jump in, but could you let us know how you uploaded the file in the first place? Have you tried restoring a previous version of the file to see if you can view it then? Also, were you able to preview this file normally on our website before? Any additional information you can share is more than…

Hey @"karenrands", sorry to hear you're having issues with this. Can you please let us know what exactly is reported in your plan tab in regards to your quota? Do you see any files or folders taking up space in your homepage or the backups page perhaps?