Walter Dropbox Community Moderator

Hey @"biosonar", sorry to hear about this. Could it be that your computer is running on S mode? If so, you can try switching out from S mode and then try the normal installer. Let me know of any updates!

Hey @"juliery", sorry to hear you're having issues with this. Have you tried switching your computer off from S mode as suggested here?

Hey @"mlayton619", sorry to hear you're having issues with this. Instead of doing this via the photos tab, have you tried using the homepage to select the files you'd like and move them or download them from there instead? 

In that case, you can reach out to our support team directly for further assistance @"ewanmillard" To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information. Once you do this and get a ticket from our system, feel free to share its ID…

Hi there @"razorflash", sorry to hear about your syncing issues. Could you clarify if the desktop app is stuck at the same file or if it's syncing or giving you different errors in your menu bar? Also, what is the app's version? As for the new desktop app for MacOs on File Provider, you can have a look here. If you have…

Did you use the look up tool in that case @"ewanmillard"? 

Thanks for the cooperation @"whoiswentz" - you've got

Hi there @"juhomi", thanks for joining our Community and happy Monday! It's true that shared folders take up space on each Dropbox account that's a member of the share. If you'd like to share a folder with them without it taking up space in their account, you can share a link to the folder with view only rights instead.…

Hi there @"Licoge", sorry to hear about this. Could you send us a screenshot of where you're spotting this so that we can have a visual too? Thanks!

Hey @"ewanmillard", sorry to hear about this. Could you let us know if you upgraded your Dropbox account through the website directly or via the app store on a mobile device perhaps? If it's the former, you can try using our self served look up tool to identify the email address that's associated with your charge and check…

Hi there @"ns213", sorry to hear you're having issues with this. Can you please clarify what happens when you try to rename the file in your Finder? Are you getting any particular errors? Does the issue persist when you quit the Dropbox desktop app? When it comes to the notification about deleting files, does it have an…

Hi there @"Fermier", thanks for posting on our Community and happy Monday! Could you let us know the app's exact status and version on your second computer as shown in your menu bar/system tray at the moment? Is it 'up to date' or still syncing? If it's up to date, could it be that you selectively un-synced some folders…

Hey @"Belloli", sorry to hear about this. Could you try quitting the Dropbox desktop app, rebooting your computer and then relaunching the app and let us know if you still get the same error? Thanks!

Hey @"Eumelchen98 ", sorry to jump in here, but could you clarify the device's OS version and the versions of the apps installed there as well (both the Dropbox app and the Microsoft ones)? Also, how large is the screen of your mobile device?

Hey @"Carles36" - sorry to hear about this. Would it be OK if we reached out via email to have a further look into this? 

Thanks for clarifying this for us @"whoiswentz" May we reach out via email to have a further look internally at this point? 

Hey @"Snowdog63", sorry to hear you're also having issues with this. Could you let us know the location of your Dropbox folder as shown under the sync tab in the app's preferences? Also, did you reindex your Spotlight since you first noticed this? 

Hey there @"Thomas P.12", thanks for posting on our Community and happy Friday! Are you using the desktop app, the mobile app or a web browser to do this? There should be no issues when multiple selecting and deleting files from the website directly - if you have a large amount of files to delete though, you might need to…

I was asking if you're getting any errors when trying to delete the reparse point shown in your screenshot @"usman4" Could you give it a go and let us know? 

Hey @"jmee", sorry to jump in here, but we've noticed that you've contacted our email support team. They can help checking your settings with more privacy, as for the moment, this does not appear to be a ''bug''. We'll keep an eye if anything changes. 

Could you both clarify the version of Safari you're using and if you've cleared the browser's cache since you first noticed this? Thanks a bunch @"iamchrishall" & @"JASerz" 

Hey @"JungleT", thanks for using Dropbox and welcome to our Community. I'm afraid there's no direct way to achieve what you had in mind, since the Dropbox mobile app is mostly meant for viewing or sharing your files and it's not actually syncing them locally on your mobile device. Currently all files (including offline…

Hey @"gpete1977", sorry to jump in here, but I just want to mention that these names are not real people or accounts whatsoever. They show up the first time you navigate to the DocSend page. They act like placeholders of real people (as an example) if you were to use DocSend to send a doc of yours for collaboration via…

Hey @"Yevhen6581", could you try this form instead to reach out to our support team about this directly? Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. Once you do that and get a ticket from our system, you can share your ticket ID with us so…

And what's the exact error you're now getting when trying to delete it @"usman4"? 

Hey @"Art teacher", sorry to jump in, but I was wondering; didn't you get an email with a ticket ID after your chat with our support team? For issues like this, you can use this form to reach out to our support team for further assistance. Just make sure to use an incognito window without logging into any Dropbox account…

Hi there @"iamchrishall", sorry to hear you're having issues with this. Do you happen to be running any particular plugins or extensions that could be causing this? Have you tried a private browsing window or another browser? If you did and the issue persists, please send us a screenshot so that we can have a visual too.…

How many files are you syncing locally @"Hammermed"? If it's close or more than 300,000 files, you might want to use selective sync to lessen the app's load. if it's nowhere near that number, you can reach out to our support team for further assistance with account and device specific information. Keep us posted anyhow.

Is it possible that it was renamed or never uploaded to Dropbox to begin with then @"tomasewski" ?

Hey @"Nousmedis", sorry to jump in here, but I just wanted to let you know that our team is working on improving this. Thanks for your feedback and flagging this with us.