Walter Dropbox Community Moderator

Thanks for the nudge @"Tagri" I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"xyz2023" - sorry to hear about this. When you say it's your work account, could you clarify what plan you're on at the moment? Could you maybe send us a screenshot of how it looks like so that we can have a visual too? Also, are you using the Dropbox Sign product to send your docs for signatures or a 3rd party…

Hey @"BARAKAKI" - thanks for posting on our Community. Can you let us know some additional information about the issue you're having so that we can assist further? Have you tried contacting our support team about this perhaps or reporting this through this form or emailing abuse@dropbox.com directly? Keep us posted!

Hey @"fannafreyr" - sorry to jump in here, but I just wanted to mention that you have 2 options at this time. The first would be to simply copy or drag and drop the content from the Business folder into your personal Dropbox account, but this will require the files to sync to the account online and be re-uploaded to the…

Hey @"Cfishback" - sorry to hear about this. Did you try any of my previous suggestions by any chance? Let us know how it goes if you give them a go! 

Thanks for clarifying that for us and the additional information too @"tmolinaro" Can you please ask your clients to try clearing their browser's cache or using another browser/incognito window with no plugins or extensions running? If the error persists, we'd need to have a screenshot or a short recording showing the…

Hey @Need cancel - thanks for posting on our Community! You can cancel your Dropbox subscription by following the steps outlined here. Let us know if you have any other questions! 

Thanks for the screenshots @"sfmitch" Could you try an advanced reinstall and let us know if the issue persists? Just make sure to remove the device from your Security page as well during that process. 

Hey @"ASiradakis" - sorry to hear about this. Does the issue persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

Hey @"TenaciousP23" - sorry to hear you're having issues with this. Could you try an advanced reinstall as outlined here and let me know how it goes? If you still get the same error, please send us a screenshot too. Thanks! 

Hey @"lauren626" - sorry to jump in here, but could you navigate to your backups page and let me know if you see the beta tag on the upper left part of the page? Do you see your external drive listed there perhaps? If not, can you clarify how large is the drive and how much data you've got stored there? 

Sorry to hear that @"Kristen3" - what web browser are you using at the moment? Depending on the web browser you're using, there should be a way to open a new window without being logged into any Dropbox account, this is called an incognito or private browsing window. You should be able to fill in the form normally from a…

Hey @"sarah copland" - sorry to hear about your loss. We can't help with changing the account's email or password from our end, but have you tried following the process outlined here yet? 

Hey @"anthony21" - thanks for using Dropbox and welcome to the Community! I'm afraid you won't be able to upload to a shared folder if you're over your account's quota limit. You can ask the owner of the folder to create a file request for you instead in this case and a shared link with view only rights if you need to see…

Hey @"highst56" - sorry to hear about this. If you've ensured that your device meets the minimum requirements for the Dropbox mobile app, could you send us a screenshot of the exact error you're getting so that we can have a look too? Thanks!

So you're unable to join this folder from your sharing tab on a web browser on your computer too @"AvidiKadivi"? 

What about the screenshot Nancy asked for @"sfmitch"? 

Hey @"Sainev" - sorry to hear you're having issues with this. Could you confirm that you've followed these steps and that you've also completed the getting started steps when you created the account? Thanks!

And I assume you also checked the website for any unread notifications there as well @"Koorbloh"? If so, let us know here and we'll reach out via email to have a further look internally. 

I can't be sure about this, but it could be a temporary glitch during the upgrade or an issue with being logged into different account @robin712 In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too. Let us know if anything else comes up! 

Could you try restoring your purchases and let me know how it goes @"robin712"? 

Hi there @robin712 - sorry to hear you're having issues with this. Could you let us know what plan you're on at the moment and if you're getting any errors, send us a screenshot so that we can have a visual too? Also, did you upgrade through the website or maybe through the app store on a mobile device? 

Could you try un-syncing some folders you don't need locally on your computer via the selective sync feature to lessen the app's load and let us know how it goes @"rokman54"?

Could you check your account online for any notifications and mark them as read -just in case- and restart your devices as well? If the issue persists, please send us a screenshot of the notifications window too @"Koorbloh" 

Thanks for clarifying that for us @"apassy_rbn" Could you try the offline installer from this page directly and let us know if the issue persists? 

Hey @Keltrin - sorry to hear you're having issues with this. Could you let us know what your plan tab reports at the moment? Also, did you initiate the trial from the website directly or via the app store on a mobile device in the first place? This will help us assist further! 

Hey @"tmolinaro" - sorry to jump in here, but may I ask how long has it been since you've been facing this issue? Also, have you tested the shared links yourself on an incognito window to see if it's a user-error from your client's side? Have you tried getting in touch with our support team about this by the way? 

The syncing icons would be an indication of the status of the files in your Dropbox folder @"rokman54" While we're at it, have you tried adjusting your bandwidth settings to see if that helps improve matters for you?

What are the options you're getting when you click on the (...) button after selecting the folder @"Michel G.7"? 

Hi there @"stevenlewis" - thanks for flagging this with us. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?