Walter Dropbox Community Moderator

Hi all, we've brought this to our team and wanted to follow up. While we've presented a workaround: either by turning off the "preserve file modification timestamps" setting in the application or naming the file with a ".tc" or ".hc" extension, we want to be transparent about our current priorities and unfortunately, this…

Hey @"tomasewski", sorry to jump in here, but can you clarify if you're able to find any sign of this subfolder in your events page? Did any member of the shared folder move or delete the subfolder in question? If you're looking at your computer, have you made sure that the desktop app is up to date in your menu bar/system…

Hey @"kohirose", sorry to hear about this. Could you please clarify your device's OS and if you've enabled hidden files to show on your computer perhaps? Have you set up a Dropbox Vault in the past by the way? 

Hey @"whoiswentz", sorry to jump in here, but could you clarify where exactly are you located at the moment and if you remember where you created your Dropbox account in the first place? 

Since the issue persists, I'd recommend getting in touch with our support team directly for further assistance @"Francis Redman" Once you do so and get a ticket ID from our system, you can share it with us here so that we can look it up as well. 

Hey @"luizfernandomiller", sorry to hear you're also having issues with this. Could you please clarify the desktop app's exact status and version as shown in your menu bar?

Thanks for the screenshot and clarifying that for me too @"amcoffice" - much appreciated. As we experiment with making it easier to switch into/out of this experience, we'd recommend using the 'List' option. That said, your feedback has been logged in our system too - please let us know if you have anything else to add. 

Could you send us a screenshot of the exact error you're getting as well @"jll6881"? 

Thanks for the additional information and the screenshots too @"Mary I." Based on your Dropbox folder's location, it seems that you updated to the new Dropbox for macOS on File Provider. Could you check for any sync issues using the relevant button after you click on your account's picture in the app in your menu bar?…

Hey there @"usman4", sorry to jump in here, but could you clarify if you had installed the desktop app with admin privileges in the first place? Are you still getting the same error after rebooting your computer? 

Hey @"harjot singh sandhu " - sorry to jump in, but I just wanted to mention that if your issue persists you can try restarting your router too. Let us know of any updates! 

How are you paying exactly @"AndrewM1"? If you had upgraded via the website, you can try our self served look up tool to identify the email address that's associated with your charges. I hope this helps and please keep me posted!

Hey there @"Wan34", sorry to hear you're having issues with this. Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your menu bar/system tray?

What do you mean that the TEST folder is not showing up in the app anonymous? Are you referring to the website, the mobile app or the desktop app on other devices perhaps? 

Thanks for clarifying that for me @"Hammermed" Can you also let me know the OS of your devices and the app's status and version as shown in the system tray of the affected computer(s)? Is it 'up to date' or syncing perhaps? Approximately, how many files you've got stored in your Dropbox folder and syncing locally by the…

Let us know if anything else comes up, Paul. Cheers! 

Hey there @"jll6881", sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? Thanks!

I'm glad to hear it's sorted now anyhow @"Chris_Petersen" Enjoy the remainder of your week and see you around, Chris! 

Hey @"Dimples", sorry to hear about this. I'd suggest that you started from this Help Center article. Let us know if you have any follow up questions. 

Hey @"AndrewM1", sorry to hear about this. Could you clarify what exactly is shown in your plan tab at the moment and where are you noticing the charges for your subscription? 

Hey @"dennisk1", thanks for bringing this to our attention. May we reach out via email to have a further look internally? 

Hey @"Francis Redman", sorry to jump in here, but could you try clearing your browser's cache and/or using another browser and let us know if you still get an error? If you do, I'd appreciate a screenshot too. 

Thanks for keeping us in the loop on this @"ST Music" Let us know if anything changes!

Hey @"amcoffice", thanks for taking the time to share your thoughts on this with us. Can you please send us a screenshot of how this looks on your end so that we can have a visual too? Does this happen when on the Grid view or on the List view? Let us know more and we'll take it from there, Judith. 

Hi there @"Hammermed", sorry to hear about this. I'm not sure how this relates to Dropbox, could you elaborate a tad please? For example, are the files you're using inside your Dropbox folder on your computers while the Dropbox desktop app is running? Let us know more and we'll take it from there. 

Hey @"pauldavidmena", thanks for using Dropbox and welcome to our Community! May I ask if you've ensured that the email is coming from one of the official Dropbox domains? If it's indeed coming from an official Dropbox domain, it might have been sent by accident in which case you'd be safe to ignore. In any case, please…

Hi there @"Superpetak", thanks for flagging this with us. I guess you've already rebooted your computer so could you please let us know if the app is 'up to date' or still syncing? Also, can you send us a screenshot of the options you get when you right click on files in your Dropbox folder? Keep us posted!

Hey @"The Cakewalker", thanks for letting us know about this. If this persists after rebooting your computer, could you send us a screenshot of the options you get when you right/control click on your files in the Dropbox folder? Also, where's the Dropbox folder located as per the sync tab In the app's preferences? 

Hey @"Dolando", thanks for using Dropbox and happy Monday! I'm not sure if this would help with what you had in mind, but have you considered using our naming conventions, maybe also the multi file organize feature and/or automations features? Keep us posted! 

Hey @"Mickael7", sorry to hear about this. If you had already uploaded the files to Dropbox, you should be able to restore your deleted files from the events page. Can you give it a go and let me know how it goes? Thanks!