Walter Dropbox Community Moderator

No worries @"Pavel10" - I've just sent you an email, so please take a look at your inbox so we can continue our investigation. 

Hey @"Pavel10" - sorry to hear you're having issues with this. If you've ensured that your referrals didn't have a Dropbox account already, may we reach out via email to have a further look internally? Let me know when you get the chance and we'll take it from there.

Hey there @"des71" - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thank you!

I see, thanks for clarifying that for me @"jk36" - much appreciated. Just one last thing to clear up here. Are you able to scroll down the list of files waiting to be synced (shown in your screenshot)? If so, are you able to reach the end of the sync queue to see more information? 

Hey @"cassidyfalk" - sorry to hear about this. In this case, you'll need to perform an advanced reinstall. Let me know how it goes!

Hi @"Keith R." - thanks for taking the time to share your thoughts on this with us. I'll be passing your experience and detailed feedback on to our team and please let me know if you have anything else to add. Thank you. 

Glad I could help @"rljablon" - see you around the Community and take care! 

Hey @"BobWalter" - sorry to hear about this. Can you please let me know if you're able to restore from either your deleted files page or the events page at all? Any additional information or screenshots of the error you might be getting would also help! 

Hi there @"CPU_55" - sorry to hear you're having issues with this. As a first step, can you check your backups page and let me know if you see anything listed there? Thank you!

Thanks for sharing your thoughts on this @"Frank P E." I've passed your feedback on, but also note that you can post your feature requests in our Ideas section following these tips as well.

Hey @"rljablon" - sorry to hear you're having issues with this. If you've confirmed that your computer meets the minimum requirements, can you try the offline installer from this page directly and let me know how it goes? Thank you!

Thanks for the additional information there, Dave. Can you also send us a screenshot of a file in your Dropbox folder on your computer and what you see when you search for it? 

This idea has just been closed as it was inactive for some time. Thank you for your suggestion, and if you have another idea to share in the future, please do! 

Thanks for clarifying that for us @"Frank P E." - much appreciated. I was able to find your existing ticket in our system and passed your comments on to the agent who's working on your case at the moment. They'll be getting back to you soon but please let us know if you have anything else to add. 

The idea outlined here has now been closed out due to inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Thanks for the screenshot @"jk36" - most appreciated. Does the app give you any additional information when you hover your mouse over the number of files that are syncing? 

Hey @"SDave" - sorry to hear about this. Can you clarify your computer's OS version and the version/status of the Dropbox desktop app as shown in your system tray? Also, did you try any of the suggestions mentioned above? 

Hey @"simontranspeed" - thanks for bringing this to our attention. If this persists after rebooting your computer and/or quitting and relaunching the app, can you send us a screenshot so that we can have a visual too? Thank you!

Hi @"dstillermann" - thanks for bringing this to our attention. May I ask if you tried rebooting your computer and quitting and relaunching the Dropbox desktop app since you first noticed this? If you did and the issue persists, can you send us a screenshot of the app's exact status as shown in your taskbar? Thank you!

Hey @"sam98" - sorry to hear you're having issues with this. Can you please clarify your device's OS version and the version of the Dropbox mobile app you're using? Also, do you see the updates in the shared folder you mentioned on the website normally? If so, can you try clearing the app's cache and let me know how it…

Yes, if you're over your account's quota limit, you'll need to upgrade your account, and no, you're not automatically on a trial for a Dropbox subscription unless you started on yourself Shawn07. I hope this clarifies and please let us know if you have any other questions. 

At this point, your best bet would be replying to your existing ticket for more information @"Sharonteosl". Let us know if you have any other questions in the meantime. 

Thanks for the update on this @"dpbrick" - much appreciated. Can you please try another browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the error too. 

Hey @"emr1" - thanks for the update on this. Can you clear your browser's cache and/or try another browser and let me know if you get the same results? If you do, I'd appreciate a screenshot too. 

Thanks for the update on this @"talexb" - much appreciated. At this point, I'd suggest logging out of the Dropbox desktop app through the app's preferences, delete your cache folder and then try to log in again. Let me know how it goes.

Hi there @"mducharme" - thanks for bringing this to our attention. Can you please clarify the version of the Dropbox desktop app you're running at the moment? Also, do you happen to be running any 3rd party apps that might be interfering somehow? Any additional information or even screenshots are more than welcome! 

We've just closed this idea due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"ericlambiase" - sorry to hear about this. Can you try clearing your browser's cache or even another browser and trying the look-up tool? Let me know how it goes and we'll take it from there, Eric. 

Can you maybe send us a screenshot so that we can have a visual too @"ariele85"? 

We're glad to hear it's sorted now and thanks for the update as well @"PhilipF" - most appreciated. See you around the Community and let us know if anything else comes up in the future!