Walter Dropbox Community Moderator

Based on your screenshot it seems that there's still some content stored in your Dropbox account @Alexsch. Can you navigate to your homepage and let me know what you see there? Are you able to download from there?

Hi @FV_Cologne - thanks for using Dropbox and posting on our Community! Can you confirm that you're following these steps to create a file request? Thanks!

I see, thanks for clarifying that for us @PGmit. Just to confirm, the Dropbox desktop app is installed with admin privileges on the affected devices, right? Also, what is the OS version of those computers?

Hey @keithjb - sorry to hear about your syncing issue. As a first step, have you ensured that you're logged into the same Dropbox account on both of your devices? Also, are you able to see your updates if you navigate your account through a web browser directly? On your computer, what is the Dropbox desktop app's exact…

Hey @Mazzle2026 - thanks for bringing this to our attention. I've just sent you an email to investigate this internally, so please take a look at your inbox and we'll take it from there. Thank you!

Are there any 3rd party apps that might be monitoring, syncing or backing up your files on the affected computers @PGmit? This would include antivirus programs and 3rd party app backup/storage/sync solutions etc.

Hi @Axnfell - sorry to hear you're having issues with this. Can you please confirm that you're following these steps to log out from the wrong account through the app's preferences? Thanks!

Thanks for the additional info and the screenshot as well @simonleung. Does this persist after quitting and relaunching the app and/or rebooting your computer?

Hi there @simonleung - sorry to hear you're having issues with this. Could you please hover your mouse over the Dropbox icon in your system tray and let us know its exact status and version? Also, did you install the Dropbox desktop app with admin privileges in the first place? Are you able to share your files and folders…

I'm sorry, can you clarify if you're getting any particular error when trying to sign into your Dropbox account @darioi?

Yes, it's normal to have those processes running on your Windows computer @DrpSuus. These are related to different functions/features of the app and are needed for the app to work properly. That said, is the app still causing your computer to shut down abruptly after reinstalling it? Are you able to access the app's…

Yes, this seems to be resolved now as per the status page as well @maizemoums. See you around the Community and take care!

You should be able to find the app's version in the Account tab of the mobile app when you tap the cog wheel icon @maizemoums. That said, have you tried off-lining or exporting the file directly to a 3rd party app? If you did and still get the same error, could you send me a screenshot so that I can have a visual too?

We didn't have any other reports and the Dropbox status page doesn't show anything @Sappo7. It might have been a hiccup, but I'm glad to hear it's sorted now anyhow. Let us know if anything else comes up! Moderator edit: As a matter of fact, the Dropbox status page has just been updated about this issue and you can…

If it's still not showing the size of your folders, could you clear your browser's cache and/or try another browser and let me know how it goes @aknyc?

So, is everything working fine for you now @Sappo7?

Hi there @maizemoums - sorry to hear about this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there? Also, what type (extension) of file are you trying to preview? Does it load normally if you open it from the website instead of the mobile app or even downloading it…

Have you tried enabling the 'size' column header from the icon shown below @aknyc?

Hi @aknyc - thanks for dropping by our Community! You should be able to achieve this by following these steps. Could you give it a go and let me know if that works for you? Thank you! PS: If you're using the Dropbox desktop app, perhaps you could utilize the sync and storage dashboard as well.

Hi there @Bigeminy - thanks for taking the time to share your thoughts on this with us. I'll be sharing your feedback with our team internally, so please us know if you have anything else to add. In the meantime, would the option to 'show in folder' while previewing your files in the Dropbox mobile app for Android OS work…

Thank you for the detailed reply and sharing your thoughts on this @nyo23 - most appreciated. When it comes to the first set of your queries, I'd suggest that you take a look at this help center article which outlines the sync icons and their use. What icons are your files showing when you see them syncing upon opening…

Hi @leewerner - sorry for the nudge, but are you still having issues with this?

Hey @Sbroadstone38 - are you still having issues with this?

Hello there @KosyLoB - did you manage to check Nancy's response by any chance?

Hey @Poldino - have you seen Nancy's reply yet? If you still need help with this, the requested info will be of great assistance!

Thanks for the screenshot @SFEJ - much appreciated. Can you please confirm that you've granted Dropbox full disk access? If you have, can you reboot your computer and internet router, quit and relaunch the Dropbox desktop app and let us know if this persists?

Before you get to that, could you log out from your account via the app's preferences and then back in @diogo_provete?

So, you should be fine and the number will be updated once they open the files from their end as well @CosmicDebris. Let me know if of any updates!

Did you log into your account after getting removed from the team account you mentioned @BananaMan? Also, have you checked with the team's admin to see if the account was deleted?

These are all contents of the same shared folder - right @CosmicDebris? Have the other members of the folder access the folder and that particular file at all yet? What do you see in the file preview on the website?