Walter Dropbox Community Moderator

Hi there @liquidsunshine - sorry to hear about your syncing issue. If you made sure that you're looking at the correct Dropbox account, can you please let us know the Dropbox desktop app's exact status and version as shown in your menu bar? Also, when you navigate your account online, do you see anything reported in your…

Do you see the option to restore those files in the events page @mike979?

Hey @Dbaker425 - thanks for using Dropbox and welcome to our Community! You should be able to achieve this via shared folders, but not that the other participants would need to have enough storage space on their Dropbox accounts to accommodate the share. Otherwise, you could use file requests to have them upload directly…

Hey @georgecheese - did you get the chance to see Nancy's response?

Hey @Littlewoodt - sorry for the nudge, but I was wondering if you're still having issues with this. If you do, please reply back with the information @Jay requested and we'll take it from there.

Hey @roro002 - did you get the chance to see Megan's response?

Hey @abelljms - were you able to resolve your concern in the end? If so, what worked for you after all?

This seems like a shortcut to your Dropbox folder @SA25. Are you able to find the same folder in the other 'Documents' folder shown in your screenshot?

Can you send me a screenshot of the how the list is shown in the Dropbox app as well? Also, what is the app's status and version as shown in your system tray when you hover your mouse over the Dropbox icon? Does the list seem off on the website too?

Hey @Renato53 - thanks for posting on our Community! Just to make sure we're on the same page, can you send us a screenshot of what you see on your end so that we can have a visual too? Also, did you try quitting and relaunching the Dropbox desktop app and your computer since you first noticed this? Let us know more…

Hey @Yuni1 - did you get the chance to see @Megan's last response?

Hey @dsnradelan - have you had the chance to see @Jay's comment yet?

Hey @emb2024 - did you get the chance to see the previous responses here?

Hi there and sorry to hear you're having issues with this @Julian3. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/taskbar? Also, when you're referring to the menus for both of the applications, could you send us a screenshot so that we can…

Hey @scottb5612 - did you get the chance to check @Nancy's response?

Hey @Frank P E. - did you get the chance to see @Jay's response?

Hey @Johsar - were you able to resolve this after all?

Hey @TME_26 - did you manage to see @Megan's response?

Hey @ZekeNH - did you manage to sort this out in the end?

Hey @YoVo - did you manage to sort this out in the end? If so, how exactly?

Based on your screenshot it seems that you're part of a Dropbox team indeed, Eren. Can you have a look at this help center and let me know if it applies to you by any chance? Specifically, could it be that you're part of a locked team after a trial?

I see, thanks for clarifying that for me @LauraCHMGMT. Since you're not logged into a Dropbox account, does the email address you use have an active Dropbox account attached to it?

Hi there @LauraCHMGMT - thanks for bringing this to our attention. I checked back on this internally and it seems that it should be resolved now. Can you try again and let me know how it goes? Thanks again!

Hi there @Chets181 - sorry to hear you're having issues with this. Can you please navigate to your account's settings page and let me know what's reported in regards to your current plan and quota? Is it possible that you were part of a Dropbox for Teams account in the past? Also, how did you upgrade to the Dropbox Plus…

I see, thanks for clarifying that for me @Scarce - I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.

Hi @Scarce - sorry to hear you're having issues with this. Can you have a look at this help center article and let me know if you followed the steps outlined there? Also, are you referring to the promotion for additional storage or the one for the discount for a new Dropbox Plus subscription? Let us know more and we'll…

Thanks for keeping us in the loop on this and please feel free to let us know if anything else comes up in the future @jrlbell!

Hey @BruceBucky1 - sorry to hear about this. Did you try rebooting your computer since you first noticed this? Also, do you happen to be running any security programs like an antivirus, a firewall etc.? Let me know more and we'll take it from there.

Thanks for the additional details there @inscriptor - much appreciated. Did you get the chance to try a reinstall as Megan suggested?

Thank you for the additional information there @jmichaelb! When it comes to the screenshot, could you try copying and pasting it to your reply box instead?