Walter Dropbox Community Moderator

Hi there @CosmicDebris - thanks for joining our Community! Just to make sure we're on the same page, can you send me a screenshot of where you're seeing this exactly? Thanks!

Can you send us a screenshot of this folder on your computer's Dropbox folder and how it's shown in the selective sync settings under the sync tab in the app's preferences so that we can have a visual as well @ConfusedTurtle?

Hey @mc80aea - thanks for using Dropbox and welcome to our Community! I'm afraid there's no way to cancel a sync process to make your files online-only at this point, since moving them now might lead to syncing issues and/or even data loss. If it keeps giving you errors about your hard drive space, you can try adjusting…

I see, thanks for the screenshots @diogo_provete. Can you try quitting any 3rd party apps that might be monitoring or syncing your files, rebooting your computer and let me know how it goes?

What are the syncing icons shown on your files in the Dropbox folder then @diogo_provete? Also, how do your syncing settings look in the app's preferences under the sync tab? If you right click on your files instead of double clicking, what options do you get?

Hey @diogo_provete - thanks for bringing this to our attention. If this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app, can you please clarify the app's exact status and version as shown in your menu bar? Also, does this happen with files that are available offline on your…

Hey @BananaMan - thanks for bringing this to our attention. Can you please clarify if this Dropbox account was an individual one or part of a team account perhaps? Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? Let us know more information and we'll take it from…

Thanks for the clarification there @bsiebs - much appreciated. If you don't mind me asking, how much hard drive pace do you have available on your computer? Have you tried adjusting your bandwidth settings through the app's preferences? Also, how do you sync settings look in the app's preferences under the sync tab?

To be able to achieve that you'll need to use selective sync to free up hard drive space on your computer @scoob. As for the backup of your Dropbox files, this will need to be handled by a 3rd party app or service. When it comes to the recommendation you mentioned though, could you share some sample threads or discussions…

Hi there @asgoldstein1 - have you had the chance to check Hannah's response yet?

Hey @sargan - did you see Hannah's reply yet? Let us know when you get the chance, and we'll take it from there.

Hey @AndreaB68, sorry for the nudge here, but are you still having issues with this?

Hey @ppittioni - thanks for bringing this to our attention. Can you please clarify what your account's settings page is showing in regards to your current Dropbox plan? Also, how did you upgrade in the first place? Was it via the website directly or via the app store on a mobile device? Do you happen to have more than one…

Hey @gareth71 - can you clarify your computer's OS version and if you were able to carry out an advanced reinstall as previously suggested?

We're happy to hear it's sorted now and thanks for keeping us in the loop too @LEMicher. See you around the Community and feel free to let us know if anything else comes up in the future.

Happy to have helped out @EllieS! Let us know if anything else comes up, and take care 😊

Hey @EllieS - sorry to hear you're having issues with this. If this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app, can you please send us a screenshot of the app's exact status as shown in your menu bar and another one showing the options you get when you right click on your…

You should be able to achieve that by navigating inside the desired folder the website and selecting all of the files within it @anazacco. Once you've selected them all, the number will appear to the right of your screen. Let me know if that helps! As for the file that was missing, were you able to find any signs of it in…

Hey @Kanivete - have you had the chance to go through Jay's suggestion yet? Let us know of any updates!

Hey @ndw2010 - sorry for the nudge, but are you still having issues with this? If you do, please reply back with the info Jay requested and we'll take it from there.

Hey @Quilha - did you get the chance to see Nancy's reply?

I see, thanks for the update @MrAlbatross - much appreciated. Can you also send us a screenshot of the exact error you're getting so that we can have a visual too?

Hi there @davidabba - thanks for taking the time to share your thoughts on this with us. Can you please clarify your computer's OS version and the version of the Dropbox desktop app as shown in your menu bar? Also, just to make sure we're on the same page, can you clarify when you first noticed this and if you have…

Yes, you should be good to delete your Documents folder from the Dropbox folder now @Staxman, but please let us know if anything else comes up.

Hey @pancevic - did you get the chance to see Rich's reply?

Hey @IMCCIM - did you get the chance to perform an advanced reinstall as my colleague Nancy suggested?

Hey @Tat2whatever - did you get the chance to see Jay's response?

Hi there @Nedkelski - sorry to hear about your missing files. Can you please log into both of your Dropbox accounts and check your deleted files page and the events page as well? Let me know what you find and we'll take it from there.

Hi @palisadeadvance - sorry to hear you're having issues with this. Can you please let us know more about the problem you're facing? Have you tried clearing your browser's cache or using another browser to see if you get different results? Also, did you check your email's spam/junk folder as well? Let us know more…

No worries @jenip101 - we're always happy to help!