Walter Dropbox Community Moderator

Hey @"cruxt" sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system? 

Hey @"Trailerman1" - sorry to jump in here, but I just wanted to mention that you can try unlinking and relinking your account through the app's preferences at this point. Just note that during this process the app will need to rebuild your database and settings so it might take a while. Let us know of any updates!

Thanks for the ticket number @"dbonaparte" I found it in our system and passed your comments on to the agent who's handling your case. They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Did you maybe install the Dropbox Dash web extension and not the actual app in the first place @"Homer"? If so, you can navigate to your web browser's extensions and disable it from there. 

Hey @"mohnid" - sorry to hear about this. Could you let us know the version of the Dropbox desktop app installed on your computer? Also, at which step of the advanced reinstall process are you getting stuck? 

Hi there @"Fox2", @"Galfodo" & @"Simone Attivissimo" - thanks for letting us know about this. Could you please clarify the location of your Dropbox folder as shown in the app's preferences under the Sync tab? Any additional information or screenshots are more than welcome! 

Thanks for keeping me in the loop @"dbonaparte" You can also share your ticket ID so that we can look it up in our system as well, if needed. 

Thanks for the additional information @"dbonaparte" - much appreciated. In this case, I'd suggest keeping an eye out on this behavior and if you notice it again, you can contact our support team for further assistance with account and device specific information. 

Hey @"benjaminwdavies" - sorry to jump in here, but have you tried renaming those files to see if that helps? 

Hey @"erc61" - sorry to hear about this. Can you please send us a screenshot of the last screen you can get to and clarify the status and version of the app installed on your computer, if possible? Any additional information is more than welcome! 

In that case, could you try fixing your hardlinks and permissions and let us know how it goes @"Gordo1"? 

Hey @"Homer" - sorry to jump in here, but you can quit the Dash app as outlined here by Ben. 

Hey @"Fridtjof1" - sorry to jump in here, but if you made sure that the app is 'up to date' and not still syncing in your menu bar, could you try clearing your cache folder and let us know if it helped improve matters for you? 

Hey @"Gordo1" - sorry to jump in here, but could you let us know if you've also tried the 'view now' button within the notification? Also, can you navigate to your backups page and let us know if you see those files or folders listed there? 

Hey @"toysbyus" - I know this might sound trivial, but have you rebooted your computer and/or quit and relaunched the app since you first noticed this? 

Hey @"LivT" - sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system? Also, are you able to navigate to your backups page and manage your backed up folders from there normally? 

Hey there @"dbonaparte" - sorry to hear you're having issues with this. From what I gather you're getting this error message from files that are online only - correct me if I'm wrong please. If that's the case, could you try making them available offline on your computer and let me know if you still get the errors you…

Hey @"dropitlikeitshot1" - could you send us a screenshot of the message you're referring to so that we make sure we're on the same page? Are you talking about the notification you get when deleting online only files perhaps? 

Hey @"worshipgirl" - sorry to jump in here, but could you clarify if you're manually uploading those files or if you're using the automatic camera uploads feature? You might also want to take a look at this Help Center article while we're at it. Let us know of any updates!

Hey @"itissid" - sorry to hear you're having issues with this. Have you tried clearing your browser's cache or using another browser, preferably with no extensions or plugins running since you first noticed this? If you did and this persists, could you rename the file and try again? Let us know of any updates!

Hi there @"Chemist" - sorry to hear you're having issues with this. Could you send me a screenshot of the error you're getting so that we can have a look too? Any additional information is more than welcome! 

I'm afraid the feature is available to customers on the Dropbox Essentials, Dropbox Business, and Dropbox Business Plus plans - not the Dropbox Plus plan @"Pierreauyeung" I hope this clears things up!

Hey @"chaba" - sorry to jump in here, but could you clarify if you're getting any specific errors when accessing the link? If so, a screenshot would be very helpful so please feel free to send us one. While we're at it, did you try clearing your browser's cache or another browser? 

In that case, maybe you could use the send and track feature to achieve what you had in mind @"Pierreauyeung"? Sorry for jumping in by the way. 

Hi there @"CharlesZhou" - sorry to hear you're having issues with this. Can you walk me through the exact steps you take to do this? Also, could you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? If you could also send us a screenshot of what's troubling you, I'd…

I see, thanks for the additional info @"LuNoel" Would it be OK if we sent you an email to look further into this issue internally? 

Hey @"Keltrin", sorry to jump in here, but I just wanted to mention that you can start by navigating to this page as outlined here. I hope this helps! 

Thanks for the additional details there @"haisletjason" I've just followed up via email so that we can investigate further. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"giobertelli" - sorry to jump in here, but could you try the latest version of the app from this page and let us know if the issue persists after rebooting your device and quitting and relaunching the desktop app?

And is the download failing with an error or the files download successfully and won't open @"haisletjason"?