Walter Dropbox Community Moderator

Glad to hear it's sorted now @"toysbyus" Happy Holidays from us too! 

Hey @"LuNoel" - sorry to jump in here, but did you try clearing your browser's cache or trying another browser? 

No worries at all @"stephenroberts999" We're glad to hear it's sorted now and thanks for keeping us in the loop too. Happy Holidays! 

Hey @"haisletjason" - sorry to jump in here, but could you clarify the size of the files that aren't downloading at the moment? Have you tried clearing the browser's cache again lately? Also, have you ensured that you have enough hard drive space for the downloads? 

Hey @"toysbyus" - sorry to jump in, but could you reboot your computer and let us know how it goes? 

Hey @"stephenroberts999", could you click on the Dropbox icon in your system tray and then on your account's profile pic to see if you have any unread notifications? You can also try the latest stable version of the app from this page directly. 

Thanks for the screenshot @"Majid Abdi" Is the desktop app slowly syncing your files or is it stuck at this exact same number of files for a while now? Have you tried adjusting your bandwidth settings through the desktop app's preferences? 

Hi all, thanks for your reports so far and your patience while our team is looking into this. A new version of the desktop app just came out, so could you please give it a go from this page and let us know if the issue persists? 

Hey @"azaries" - sorry to jump in here, but I just wanted to mention that you can find out more information about this in this Help Center article. I hope this helps a tad, Steve. 

Hey there @"ric_lewallen" - sorry to hear about this. Can you please send me a screenshot of the app's exact status and version as shown in the menu bar at the moment? Also, did you enable the Dropbox Backup feature at some point? Do you see those folders in your backups page perhaps? Let us know more and we'll take it…

Hi there @"Jeff K.28" - thanks for using Dropbox and posting on our Community! Note that the automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device(s). When you say duplicate photos, can you please clarify if those would be exact copies of the same files with…

Hi there @"cb57" - sorry to hear you're having issues with this. Could you send us a screenshot of the app's exact status as shown in your menu bar/system tray at the moment? If you could also clarify your device's OS version, i'd appreciate it. Thanks!

Hi there @"Majid Abdi" - sorry to hear about your syncing issue. Could you send me a screenshot of the app's exact status and version as shown in your system tray/menu bar at the moment? Thanks!

Hi there @"photogirl007" - thanks for flagging this with us. Can you please clarify how the files are uploaded to Dropbox in the first place and how are shared with you exactly? If you could send us a couple of screenshots with some examples, I'd appreciate it. Thanks!

Hey @"giobertelli" - sorry to jump in here, but did you reboot your computer since you first noticed this?

Hi there @"cmj83" - sorry to hear you're having issues with this. Shared folders take up space on all of the accounts that are members of the share. If you'd like to view the folder without impacting your own account's quota, you can ask the owner to share a link with view only rights with you instead. I hope this helps!

Hey @"WilmaE" & @"stephenroberts999" sorry to jump in, but could you send us a screenshot of the app's exact status and version as shown in your system tray? Are you able to see your files on the website from both devices by the way? 

Hey @"Drumboxing" - sorry to hear you're having issues with this. Since you've already done some troubleshooting without any luck, I'd recommend getting in touch with our support team for further assistance as they'll be able to help you with account specific information. Once you do that and get a ticket ID from our…

Hi there @"TechChallengedLawyer" - thanks for using Dropbox and posting on our Community! Can you please let me know what your plan tab reports at the moment? If you're part of a Dropbox for Business teams account, are you an admin of the team or just a member? Let me know more and we'll take it from there. 

So, there's no Dropbox icon in your menu bar at all at the moment, Steve? 

Keep me posted, Steve! 

Hey @"toysbyus" - sorry to hear you're having issues with this. Could you try installing the latest stable version of the app using the offline installer directly from this page and let me know how it goes? If the issue persists, I'd appreciate a screenshot of your menu bar after rebooting your computer. Thanks!

Hi there @"jmargretsmith" - sorry to hear you're having issues with this. Can you clarify how you are creating the links that have the old form in the first place and if those are view only or edit links? Do the recipients of the links have a Dropbox account and if so, are they a part of a team account or using individual…

Hey @"brendonf" - sorry to jump in here and thanks for your cooperation. I've just send you an email to look further into this matter internally, so please have a look at your inbox and we'll take it from there. 

Hey @"ilyasnsir" - sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?

Hi @"pavelas", sorry to jump in here, but I just wanted to mention that this issue seems like a known Adobe issue outlined here. Have you reached out to Adobe support to flag this with them perhaps?

Hey @"LuNoel" - sorry to hear about this. Have you tried clearing your browser's cache or logging out of your account and then logging back in to see if that helps? 

Thanks for the cooperation @"gabbalba03" - you've got

Thanks for the updates @"gabbalba03" In that case, can I send you an email to have a further look internally at this point? 

In that case, I'd recommend getting in touch with our support team for further assistance with device and account specific information @"alokprasad19" Once you contact our team, you can also let us know your ticket ID so that we can look it up in our system too if needed.