Walter Dropbox Community Moderator

Hey @"javiercq" - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - you can let us know if you have anything else to add. Thanks!

I'm afraid you won't be able to manually move your Dropbox folder there @"Buel" Would it be OK if we sent you an email to look further into this issue internally at this point?

Thanks for the nudge @"tomgrin74" - I've just sent you an email so please have a look at your inbox and we'll take it from there. 

In that case, I'll leave this thread open for any use that might be interested in sharing their own thoughts or workarounds @"hyunoklee82" Let us know if you have anything else to ask in the meantime. 

Hey @"JCRCAN" - sorry to jump in here, but could you clarify what happens when you click on the 'C'est parti !' button shown in your second screenshot? Also, if you have the Dropbox desktop app installed and running on your computer at the moment, could you take a look at the backups tab in the app's preferences and let me…

In that case, may I reach out via email from my end to have a further look internally at this point @"tomgrin74"?

This would show us if there's some sort of mis-configuration, setting, policy or permission restriction or even some 3rd party app or process that's causing issues on your original OS profile @"dhannah" In any case, the link I provided before leads to the most recent, stable version of the desktop app so I'd like you to…

Hey @"hyunoklee82" - sorry to jump in here, but I just wanted to mention that in this case you can move your Google files over to Google Drive or converting them to other, more suitable for your team, formats. You can find more information here. 

Could you check your email's inbox and see if you can find your email interaction with our support team @"tomgrin74"? If you chatted with a member of the support team you should have received an email with a ticket number as a reference. I'm only asking as at this point we'd need to revert to email communication to further…

Hey there @"Another Fed Up User" - sorry to hear you're having issues with this. Could you please clarify you're referring to folders you've copied or moved to your Dropbox folder and had syncing on your computer or ones that you had backed up to Dropbox using the Dropbox Backup feature? Do you see your backups on your…

Hi there @"Roy2010" - sorry to jump in here, but could you try renaming your files to something simpler and let us know if the issue persists? If it does, could you move the files out of your Dropbox folder and then back in and let me know how it goes? 

Hey @"tomgrin74" - sorry to jump in here, but could you share your ticket's ID so that we can look it up in our system? As for the issue you're facing, have you tried fixing your hard-links and permissions since you first noticed it? 

Hey @"dhannah" - sorry to hear you're still having issues with this. Could you try creating a brand new OS profile on your computer and try to install and run the desktop app there? Do you notice the same behavior there by any chance? 

What options are you getting when you click on the ellipsis (three dots) icon in your first screenshot @"Cressida Downey"? 

Could you share a screenshot of the options you get when you select the folder from your Sharing tab as well then @"Cressida Downey" ?

HI there @"Huxley_D" - sorry to hear about this. Could you have a look at your backups page and let me know if you can find your folders there? Also, what can you find in your events page about this? Keep us posted!

I'm sorry, I forgot to put a link to the plan tab @"Cressida Downey" Here it is: https://www.dropbox.com/account/plan As for the options for the shared folder, could you select it first and then click on the three dots to see what options you get?

Hi there @"Mamede" - sorry to jump in here. Can you please clarify what you mean you'd like to one folder from syncing on your computer? Are you referring to a folder that you had moved or copied in your Dropbox folder or a folder you had backed up to Dropbox using the Dropbox Backup feature (shown in your screenshots)? 

Hey @"Cressida Downey" - sorry to jump in, but I just wanted to mention that you can attach your screenshot through the camera icon within your reply's box. When it comes to your account's quota allocation, could you have a look at your plan tab and let us know what's reported there? 

Hey @"JoeZL" - sorry to jump in here, but I just wanted to mention that I don't see any syncing icons on the files on both of your screenshots. Could you clarify what version of the app you're running at the moment? Also, does this issue persist after rebooting your computer and quitting and relaunching the desktop app?…

Sure thing @"abhishek_mtb"

Hi there @"abhishek_mtb" - thanks for using Dropbox and welcome to the Community! The message you see there means that these people you referred to use Dropbox haven't installed the desktop app yet. You can ask them to download and install the desktop app on their computers to receive your referral space. I hope this helps!

Hey @"theronic" - thanks for joining the Community and sorry to hear you're having issues with this. Could you please try fixing your hardlinks and permissions and let me know if syncing gets stuck again? Thanks!

Hey @"Tokki" - sorry to jump in here, but could you clarify if you have your browser's cookies disabled by any chance? I'm only asking because we use cookies (these would be part of the functional cookies) to save the volume level you choose normally. 

Hey @"Buel" - sorry to hear about this. Could you let us know your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Also, what is the location of your Dropbox folder as shown in the app's preferences under the sync tab? 

Thanks for keeping us in the loop and your sharing your feedback on this @"SimonThursday" Could you also share your ticket ID so that we can look it up in our system to make sure we've covered everything? 

Could you clarify your device's OS version and the version and status of the Dropbox desktop app installed there as well @"stayvon"? As for the browser, have you tried clearing its cache at all since you first noticed this or using another browser, preferably with no extensions or plugins running? 

Thanks for keeping us in the loop on this and please let us know of any updates in the future @"Luworth" it'd be interesting to know what was causing this in the first place. 

No worries, Steve. Just let us know if anything else comes up! Take care and see you around the Community!

Sure thing @"jfvolz" - you've got