Walter Dropbox Community Moderator

Thanks for the feedback on this @"Philip Kapadia" - we've passed it on to the team. Our team is currently investigating this feature, and we'll update you as soon as we have more to share!

Hey @"GigiB1" - sorry to jump in here, but could you try clearing your browser's cache or using another browser and let us know if you get the same results? If you do, can you check if this is the only file that's affected or if there are others as well? 

Hey @"Clau275" - sorry to jump in here, but can you clarify if you're able to find any signs of your missing files in the deleted files page or the events page? While we're at it, note that you could also take a look at your backups page. Let us know what you find! --- Hoi @"Clau275", sorry dat ik hier tussenbeide kom,…

If you happen to be running an antivirus, firewall or VPN/proxy setting on the affected computer, could you try disabling them temporarily and try again @"AlexWijffels"? We'll need to exclude this kind of software from interfering here, Alex - I hope you understand. 

Hey @"WFHBase" - sorry to hear about this. Have you tried clearing your browser's cache or even switching browsers since you first noticed this? Let us know more and we'll take it from there!

Hey @"rmbted" - sorry to hear you're having issues with this. Can you please copy and paste the link on an incognito window of your web browser and let me know if you're still getting the same error? If so, please send us a screenshot so that we can have a visual too. 

Thanks for the additional information and the screenshots too @"RamseyM" Would it be OK if we reached out via email to investigate further internally at this point? 

Hey @"Tim1077742" - could it be that the app is stuck on a specific file when you check its status?

Hi there @"RamseyM" - sorry to hear you're having issues with this. When you say you did a clean install, did you perform an advanced reinstall as outlined here? If that's so, let me know here and I'll send you an email to investigate further. Thanks!

Thanks for the cooperation, Teri. You've got

Hey @"meowskers" - sorry to jump in here, but perhaps you'd be interested in the Send and Track feature? 

Hi there @"lnzjoy" - sorry to hear you're having issues with this. Since we''ll need some additional information about the problem you're facing, would it be OK if we reached out via email to have a further look internally?

Hey @"logjammin75" - sorry to jump in, but are you sure you're looking at the correct account? If so, could you have a look at your deleted files page and the events page and let us know what you find?

In that case, you can try another browser or even reaching out to Pocketbook's support for further assistance @"customer" Let us know of any updates!

Sure thing @"shiibainu" - you've got

Hey @"customer" - have you ensured that your device meets the minimum requirements per this page? 

Hey @"aprilm" - thanks for your feedback on this. When it comes to your concern, note that technically QR codes never expire per se, it's just a form of visualizing a URL, understandable by any QR reader. However, the permissions for a QR code linking to Dropbox content are based on the sharing settings you choose when you…

Thanks for giving that a go for me @"shiibainu" - much appreciated. As we'd need some additional information to look further into this for you, would it be OK if we reached out via email to investigate? 

Hey @"GinatheGenerous" - sorry to jump in here, but I wanted to mention that you can upload a screenshot via the camera icon within your reply's box. Also, note that if you're using a mobile device, you might need to request the desktop version of the page to bring this option up.

Hey @"hvmckenzie" - sorry to jump in here, but could you update to the latest version of the app from this page and let us know if the issue persists? 

Hey @"Antony P.3" - sorry to jump in here, but I wanted to let you know that we checked back with the team and it seems that the spacing between folders can't be customized at this time. Thanks for your feedback on this! 

Hi there @"shiibainu" - thanks for bringing this to our attention. Out of curiosity, are you able to share files and Paper docs normally or are you also getting an error? I'm only asking because if your sharing activity has been banned, it would also affect your access to Dropbox Paper. Let me know more and we'll take it…

Hi there @"Jurij-MacBook2022" - thanks for dropping by our Community! Could you please clarify if you're already installed the Dropbox desktop app or if you're now setting it up for the first time on this computer? If it's the former, can you take a look at the app's preferences and let us know the location of your Dropbox…

Thanks for the clarification and sharing your thoughts on this with us @"Pocket Merlin" I've passed your feedback on to the team, please let us know if you have anything else to add.

Hey @"Teri L.1" - sorry to jump in here, but could you try claiming the promotion through a different browser and let us know how it goes? 

Glad to hear it's sorted for you now and thanks for keeping us in the loop too @"Candle" See you around the Community and take care!

Hey @"Kauzi" - thanks for using Dropbox and welcome aboard! There's no way to customize the shared links that are created by Dropbox in this way, but could you provide some additional information about the use-case here? Why would you need the shared links in this format in particular? Let us know more and we'll take it…

Hey @"Candle" - sorry to jump in here, but could you clarify the size of the file and if you've tried another network since you first noticed this? 

Hi there @"Gareth R.1" - thanks for taking the time to share your troubleshooting process with such detail. I'm sure this will help other users that might run into the same issue. Let us know if you have anything else to add. PS: The most recent stable build of the desktop app was just out. You can find it here. 

Hey @"claweyenuk" - thanks for using Dropbox and welcome to our Community! What is the exact error the link is giving? Could you please have a look at your shared links page and let me know if you can see it listed there? Thanks so much!