Walter Dropbox Community Moderator

It sounds like your ticket might have been closed @"poulin888" You can open a new one through this form If you like. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information along with an email address we can reach you. If you find any troubles along the…

Glad to hear it's sorted now @"joritian" Let us know if anything else comes up!

Sure thing, Anna. You've got

Hey @"AnnaLewickiLong" - sorry to hear about this. Would it be OK if we sent you an email to have a further look internally? 

Since I won't be able to look into your account's specifics, I'd suggest getting back to your ticket and ask for further information there since Leah would be better equipped to address your concerns @"poulin888" Let us know of any updates!

Hey @"jfvolz" - sorry to jump in here, but would it be OK if we reached out via email to have a further look internally?

Glad to hear it's working now @"poulin888" Let us know if anything else comes up! 

Hi there @"zkingMS" - thanks for using Dropbox and welcome to the Community! While this won't be possible with shared links, perhaps the send and track feature could help with what you had in mind? Other than that you might be able to utilize the viewer info feature or the Dropbox Transfers as well, depending on your…

Hey @"bnation" - thanks for using Dropbox and welcome to the Community! I'm not aware of a current plan that comes with 1 TB of storage at this time - this was the quota that came with the Dropbox Plus plan in the past (before the Plus plan received the 2 TB quota). You can find all of our current plans on this page:…

Hey @"nicetriangle" - thanks for bringing this to our attention. Could you share your ticket ID so that we can look it up in our system as well? 

Hey @"stayvon" - sorry to hear you're having issues with this. Could you please clarify if you're using the desktop app to upload your files or a web browser instead? Have you tried rebooting your computer and internet router since you first noticed this by the way? 

Hey there @"spikejones" sorry to hear you're having issues with this and thanks for all the information you've provided so far. Just to make sure we're on the same page now, can you please also send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what is the version of the Dropbox…

Hey @"runnermomgail" - sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system? 

Hey @"JoeZL" - sorry to jump in here, but could you send us a screenshot of the Dropbox desktop app's exact status and version as shown in your menu bar? Also, are you able to see the files when you navigate your account from a web browser? Any additional information is more than welcome! 

Hey @"joritian" - could you let us know the version and status of the Dropbox desktop app as shown in your menu bar? Also, can you have a look at the app's preferences under the sync tab and clarify the location of your Dropbox folder? If you could send us a screenshot of the pop-up as well, I'd appreciate it. 

Thanks for the nudge here @"npaul" Would it be OK if we reached out via email to have a further look internally? We might need to have an expert have a look into this for you, that's why I'm asking. 

Hey @"meh03" - thanks for using Dropbox and welcome to the Community! If you have the Dropbox desktop app installed on your computer and copy or move this folder with it sub-folders inside your Dropbox folder and work from there while the desktop app is running and syncing your changes you should be good to go as this is…

Glad to hear that and thanks for keeping us in the loop too @"scougs" See you around the Community and take care! 

Hey @"scougs" - sorry to jump in here, but have you tried restoring your purchases since you first noticed this? 

Hey there @"brownleepress" & @"repotxtx" - did you grant Dropbox full disk access when you first installed the desktop app on your computers?

Hey there @"PD_OR" - sorry to hear you're having issues with this. Have you tried disabling the 2 step verification completely and re-enabling it anew at all since you first noticed this? Let me know more and we'll take it from there.

Sure thing @"RBurn2024" - you've got

Sure thing, Steve. You've got Whenever you get the chance, take a look at your email;'s inbox and we'll take it from there. 

Hey @"saturn9k" - did you check the app's preferences under the sync tab to see if the folder is selectively un-synced from your computer? Assuming that the desktop app is 'up to date' and not still syncing in your menu bar that is. 

Hi there @"poulin888" - sorry to hear you're having issues with this. May we reach out via email to have a further look internally? Thanks!

Hey @"Joak0695" - sorry to jump in here, but I just wanted to mention that the next troubleshooting step here would be a clean, advanced reinstall. Could you give it a go using the offline installer from this page directly and let us know how it goes? If you're on the Basic plan, also be careful not to hit your account's…

Did you install the desktop app with admin privileges in the first place @"Luworth"? Also, did you grant Dropbox full disk access as outlined here? If you did and the app is still stuck, please send us a screenshot so that we can have a look too. 

Hey @"SAR1" - sorry to jump in here, but could you clarify how long have you been getting this error? Are you getting it for only a specific file or all the files you'd like to share? It seems that your sharing capabilities might have been temporarily banned, that's why I'm asking. 

Hey @"webbmrh99" - sorry to jump in here, but I just sent you an email to look into this, so please have a look at your inbox and we'll take it from there. 

Hey @"PS24" & @"ZacharyHarvey" - would it be OK if we reached out via email to have a further look internally? In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email?