Walter

Hi there @Chr1sH - thanks for bringing this to our attention. Can you please clear your browser's cache and try a private browsing window with no extensions or plugins running and let me know if you get the same results? If you do, could you also try another browser and adjusting your browser's zoom levels to see how it…

in Free trial pop-up prevents accessing Dropbox from mobile browser (Firefox) Comment by Walter June 8

Hey @barney714 - thanks for posting on our Community and happy Monday! As you can see in this help center article, the OCR feature is available to the Dropbox Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans at this time, not the Dropbox Plus plan. I hope this clarifies matters…

in OCR feature doesn't work on scanned receipts (Dropbox Plus) Comment by Walter June 8

Hey @MadMatts - you should be able to log out from your account through your account's avatar on the lower left corner of your screen. Let us know if you need anything else.

in I accepted a shared folder and now it's the only folder I have in my account Comment by Walter June 8

We're glad to hear that it's sorted now and thanks for keeping us in the loop too, Keith. Let us know if anything else comes up in the future and have a lovely week ahead!

in I update my files on my PC, but they don't change on my phone. Comment by Walter June 8

Hi @GaeMoskito - thanks for bringing this to our attention. Can you clarify the exact OS version of the affected computers? Also, am I good to assume that the affected users are all part of the same Dropbox team account? When you noticed this behavior in the past, do you remember how much hard drive space was available to…

in Selective sync randomly prevents folders from syncing since the File Provider migration. Comment by Walter June 5

I see, thanks for the clarification and the additional details there @mortenborg - much appreciated. Have you tried getting in touch with our support team directly as they'd be better equipped to help further at this point?

in Files are saving to the cloud but not appearing in recent items Comment by Walter June 5

Can you try clearing your browser's cache and/or another browser and let me know if this persists @mortenborg? Also, what type of files are you working on which you'd expect to find in your recents or activity on the app?

in Files are saving to the cloud but not appearing in recent items Comment by Walter June 5

Hey @katy2600 - sorry to hear you're having issues with this. I've just sent you an email to investigate, so take a look at your inbox and we'll take it from there. Thanks!

in "Public links have been temporarily suspended for generating excessive traffic" error when sharing Comment by Walter June 5

Hey @dtmdbox - sorry to hear you're having issues with this. Can you clarify if you're referring to the recent items area on the website or your activity in the Dropbox desktop app? If it's for the desktop app, could you try editing or moving a small file from your Dropbox folder and send me a screenshot of how it looks on…

in Files are saving to the cloud but not appearing in recent items Comment by Walter June 5

No biggie @Dave P.8 - let me know if anything else comes up and take care!

in Which frame is the thumbnail generated from on video uploads? Comment by Walter June 4

Hi there @BarryHWhite - sorry to hear you're having issues with this. At first, can you clarify what you mean by 'Prof Dropbox' on your main PC? Are you referring to the Dropbox Professional plan perhaps? As for installing the Dropbox desktop app on a new computer, you'd simply need to download the installer, run it and…

in Issues with setting up the Dropbox desktop app on another computer Comment by Walter June 4

Happy to see that it's working now @ErZo. Let me know if anything else comes up!

in Dropbox says my account is out of space, even though I have 0 files in my account. Comment by Walter June 4

Hey @Dave P.8 - thanks for using Dropbox and posting on our Community! While you can't edit the thumbnail for videos you upload to Dropbox, it's worth noting that the thumbnail is usually generated from the 8th second of the video as mentioned here. You might be able to find more options with Dropbox Replay, if you'd like…

in Which frame is the thumbnail generated from on video uploads? Comment by Walter June 4

Hey @mogens w.1 - are you still having issues with this? If so, please let us know the information Megan requested so that we can look into it further.

in My local files won't open. I can see them in the Dropbox folder, but can't preview them Comment by Walter June 4

Hi there @cjcarrie - thanks for bringing this to our attention. Can you please clarify if any of these folders are shared folders or not? Also, are you able to reproduce this behavior with a test folder with some files in it now? If so, can you tell me the exact steps you're taking to do this on your end? When it comes to…

in Files disappear from folders when I move a folder Comment by Walter June 4

Hey @ErZo - sorry to hear you're having issues with this. Is it possible that you're logged into two different Dropbox accounts and hence the discrepancy you noticed? Can you go to your online settings and let me know if your email address is an exact match with what you see in the app's preferences under the account tab?…

in Dropbox says my account is out of space, even though I have 0 files in my account. Comment by Walter June 4

Hi again @TinyHappyCasey - have you had the chance to go through Nancy's suggestions yet?

in My Dropbox app (on macOS Tahoe 26.3) has been stuck indexing for a few days. Comment by Walter June 3

Hey @Wynter, have you had the chance to go through Megan's response yet?

in Why is Dropbox Sign adding a white backbround to the transparent signature png I uploaded? Comment by Walter June 3

Hey @Lgrayson773 - sorry for the nudge here, but are you still having issues with this? If so, let us know the answers to Jay's questions and we'll take it from there.

in I still have free space, but I'm getting prompts to upgrade my account Comment by Walter June 3

Hey @dsafety - did you get the chance to see Jay's response?

in I can't move my Dropbox folder from the C drive Comment by Walter June 3

Hey @JCJC - I'm just checking if you need any further assistance with this. Let us know if you do and we'll take it from there.

in 20GB of content were made online-only, and I have no access to them without my consent Comment by Walter June 3

Hey @Callum_04 - sorry for the nudge, but were you able to resolve your concern in the end?

in Unable to delete account/cancel subscription Comment by Walter June 3

Hey @Khaggett - did you get the chance to try out another browser as Hannah suggested?

in Why does the Dropbox website keep logging me out? Comment by Walter June 3

Thanks for the nudge on this @gtaMath. I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there.

in Opting out of File Provider on Mac OS doesn't work Comment by Walter June 3

Hi @JohnCC - thanks for bringing this to our attention. Can you please let me know if this persists after clearing your web browser's cache, trying another browser or an incognito window (with no extensions or plugins running) and even after rebooting your computer and/or internet router? If it does, I'd appreciate a…

in "Waiting for Server" delay on shared links for 30+ seconds Comment by Walter June 3

I see, thanks for clarifying that for me @Leonard_Mathay. I'll be sharing your feedback with the team so please let me know if you have anything else to add.

in Allow a team folder to be shared among other teams too, not just individuals Comment by Walter June 3

Hey @Leonard_Mathay - thanks for using Dropbox and welcome to our Community! As a first step, I'd suggest taking a look at this help center article which lists the difference between shared folders and team folders. If your team consists of your team members and 3rd party accounts, the best route would be a shared folder.…

in Allow a team folder to be shared among other teams too, not just individuals Comment by Walter June 3

No worries, Tina. I'm just glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too. Let us know if anything else comes up in the future and take care!

in Dropbox files showing 0 bytes and missing offline controls on Mac OS Comment by Walter June 2

Thanks for the screenshot @mommycamsie - much appreciated. What options do you get when you click on the ellipsis (…) button?

in How can I stop the Dropbox app from syncing my Downloads folder? Comment by Walter June 2

Hi @TinaAvaTinaAva_12345 - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Could you send us a screenshot of the options you get when you right click on your files in the Dropbox folder?…

in Dropbox files showing 0 bytes and missing offline controls on Mac OS Comment by Walter June 2

Walter Dropbox Community Moderator

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