Walter Dropbox Community Moderator

Hey @Bue - your query is kind of echoing the discussion here so I've just merged your post here. Feel free to have a look and let us know if you have anything else to add or ask.

Hi there @MKBDper - thanks for bringing this to our attention. Can you please clarify your computer's OS version and how long has it been since you first noticed this? Did you try rebooting your computer and/or quitting and relaunching the Dropbox desktop app at all? If you did and this persists, you can try logging out…

Hey @"Yehuda D." - could you clarify the OS version of your computer and the version of the Dropbox desktop app installed there? 

Thanks for the update and please let me know if anything changes @"Kasyan". Till then, take care!

Are you getting any particular errors when trying to delete the old Dropbox folder now @"RonLibrary"? I'm only asking because this should now be just a local copy of the old Dropbox folder and won't affect the current, syncing one. 

Hi there @"Kasyan" - sorry to hear you're having issues with this. Just to clarify, what's preventing you from working on the files that are being updated? Are you getting any particular errors when trying to open or edit them perhaps? Also, did you rename or move any files or folders by accident while the Dropbox desktop…

Hey @"TOFU" - thanks for bringing this to our attention. As a first step, can you take a look at your account's plan page and let me know what you see reported there? Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? Let me know what you find and we'll take it from…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

This would depend on the Dropbox plan you're on at the moment kengi1468. For example, Dropbox Basic, Plus, and Family customers can request files up to 2 GB. You can see more information in this help center article. Let us know if you have any follow up questions. 

Have you tried clearing the app's cache and/or even uninstalling and re-installing the app since you first noticed this @"thisismyusername"? To do this: * Tap the Dropbox app icon on your Android device. * Tap Account (person icon or initials) at the bottom. * Tap Settings (gear icon). * Tap Clear cache at the bottom. Once…

Hi from me too @"gfriedflooring" - could you just let us know if you get the same results if you use a web browser to upload those large files you mentioned? Have you tried clearing the app's cache since you first noticed this by the way?

Hi @"Gofi" - thanks for lettings us know about this. Have you tried navigating to your backups page and see if you can find and delete this backup from there? Let me know and we'll take it from there. 

Hey @"nana61" - thanks for posting on our Community! I'm not aware of any special offers for start-up teams at the moment, only discounts for Dropbox team accounts available to non-profit organizations and educational institutions. For any further queries, you can contact our sales team through this page. I hope this helps…

Hey @"OHLISA" - thanks for bringing this to our attention. I just took a look in our system and I can see that you're in direct contact with a member of our support team about this, so I passed your comments on there, and they'll be getting back to you shortly. Let us know if you have anything else to add in the meantime. 

Thanks for the screenshot @"robert84" - much appreciated. Does this persist after clearing your browser's cache or on another browser/incognito window?

I see, thanks for the additional information and the screenshot too @"MikeK13". Can you let me know the exact steps you took when you moved to your new computer and installed the Dropbox desktop app? Also, do you have any 3rd party apps that might be monitoring or adding files to your account by any chance?

Files with no syncing icon are the ones that might be made online-only automatically @"renikolopov". You can take a look at this help center article for more info. As for the expected changes with the File Provider version you can have a look here. I hope this helps, but please let me know if you have any follow up…

Have you tried signing out of your account through the app's preferences and then back in and rebooting your computer since you first noticed this @"MikeK13"?

Hey @"katiekckc" - thanks for letting us know about this. Can you please clarify the exact steps your friend is taking to edit the files in your shared folder? Also, what is the exact OS version of the device they're using and the version of the Dropbox mobile app installed there? Do they get the same error if they try to…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"MikeK13" - thanks for bringing this to our attention. Can you please send us a screenshot of the Dropbox desktop app's exact status as shown in your menu bar? Also, are those deletions logged normally in your events page? Let me know more and we'll take it from there.

Hi @"Blackdogarch" - thanks for posting on our Community and happy Monday! You should be able to achieve this by using the selective sync feature through the app's preferences. Feel free to take a look and let us know if you have any follow up questions.

Hey @"renikolopov" - sorry to hear you're having issues with this. Can you please let us know how much hard drive space you've got available on your computer at the moment? Is the app working normally, if you navigate to your sub-folders and make them available offline? Any additional information or even screenshots are…

Hey @"Purple_unicorn" - thanks for taking the time to share your thoughts on this with us. I've shared your feedback with our team internally and you can let us know if you have anything else to add. 

Yes, exactly @"TilleRon" - I've just amended my previous mention; thanks for flagging this. I've also replied to your email, so see you there!

Does this happen with all of your files, some or just a particular one @"MikePDX"? Have you tried clearing the cache of the apps since you first noticed this? As for the supported OS versions you can take a look here. 

Hey @"MikePDX" - sorry to hear you're having issues with this. When you say the downloader application, can you clarify what you mean exactly? Are you referring to a 3rd party app or something else? If you could also send us a screenshot of the exact error you're getting and clarify your device's OS, I'd appreciate it.…

I see, thanks for the additional details there @"TilleRon" - much appreciated. I've just gone ahead and opened a ticket for you, so please take a look at your inbox for my message and we'll take it from there.

Sorry to hear about this @"TilleRon", and thanks for letting us know too. Before we switch to email communication, could you let us know if you've tried any of the troubleshooting steps mentioned in this thread? 

Hey @"Daveh839" - thanks for posting on our Community about this. I'm going to run this by our team and we'll get back to you as soon as possible with further information. Thank you for your patience and please let me know if you have anything else to add in the meantime.