Sanchez Dropbox Community Moderator

Hey again, For shared folders and links, you’ll be able to view activity as normal, even if the user isn’t part of your team! Cheers

Hey again, @"HollisHoHo", We can have our team look into these deletions, to figure out what happened. If you’d like for us to do that, please write in to our support team here. Concerning our desktop app, you must switch off the Early Releases option in your account settings online, before installing our stable app.…

Hi @"Lauri I.", Did you update existing Macs to High Sierra? If so, and if our app was already installed prior to the update, then I suggest that you uninstall our app, restart your system, and then re-install. Current version 44.4.58, and you can get it here. I hope this helps. Let me know. Have a great weekend…

Hey @"PriyaKB", welcome to our forum! I’m sorry to hear that you’ve been affected by this too, but I’m glad that you posted about it here. Since you have submitted a support ticket, our team will be able to notify you directly when there’s an update on this issue. Cheers :slight_smile:

Hey @"MD17", welcome to our community! The latest word on this issue is that our team is investigating with the Microsoft folks. I suggest that you log a support ticket here, so that our team can keep track of your case, and notify you of any updates. Cheers! 

Hey again, @"Cleverbean", My apologies for the delay. I would like to get you in touch with our support team for further investigation. Please submit a support ticket here, so a member of our team can troubleshoot further with you. Once you have a ticket number, let me know here so I can keep an eye on it :wink: Thanks in…

I’m glad to hear that, Diego! Thanks for letting me know :sunglasses: [This thread is now closed. If you have a similar or new question, you can ask here]

Hi @"iwansyahp", and welcome to our community! Are you developing or using your own application? Are you using our API in any way? I’m not familiar with Google App Engine, but if your query involves our API, then perhaps we can move your question into our API support section here. Let me know. Cheers! 

Hey @"Diego73", welcome to our community! Sometimes, reinstalling our app can help fix the uninstall process. Give this a try: * Download the offline installer of our Dropbox app. * Double-click the downloaded file. * After the install completes, click the Dropbox icon in the system tray. * Click the gear icon. * Click…

Thanks for the update, @"cohenben". Let’s get you in touch with our support team, so one of our agents can dig in further on this. If you do submit a support ticket, please include a link to this forum thread, so my colleagues can see what we’ve been discussing :wink: Have a great week! 

Hey @"G-Tech", This is something that we’ll need to have our team take a look at. Go ahead and submit a support ticket here so our team can troubleshoot further with you. Thanks! 

Hey @"HollisHoHo", I’m really sorry to hear about this, and I think that we can come up with an explanation. When you make changes like these to your files/folders, these changes need to sync to your account and connected devices. For instance, if you rename files or folders on your computer, from within the local Dropbox…

Hey @"Josh L.20", I’ll be happy to look into this for you, but first, can you tell me: * Are you using Windows 7, or other? * Are you using the latest stable build of our desktop app? * it is currently version 43.4.50, and you can get the offline installer here * A beta version is denoted by a xx.3.xx, instead of the…

Hey @"jad007", Just to be clear: * you’re locating the offline file in using our app * then you're using the Open With option to open it with Excel * you edit the file and Save it, by tapping on Save (not save as a new name) * you are connected to the internet, and the file updates it’s online copy Keep in mind that while…

Hey @"chrismonico", I'm so glad to hear that! Thanks for letting us know here. @"dochood" &j @"cohenben", can you let us know how this is working out for you? Cheers! 

Hey @"Joe M.10", Of course, I must ask the obvious: what version of iOS and our app are you running? iOS is currently on 11.2.6, and our app is 82.2. If you’re all up to date, go ahead and get in touch with our support team for further troubleshooting. When you get a ticket number, let me know, and I’ll make sure to get…

Hey @"Cleverbean", We didn’t hear back from you, so we’re thinking that this is no longer an issue. If you have any further questions or issues concerning your Dropbox, please don’t hesitate to contact us in our forum, or at https://www.dropbox.com/support. Cheers! [This thread is now closed. If you have a similar or new…

Hey again, @"ibizwu", Thanks for sharing that. We look forward to hearing the results of your testing. Let us know when you have a chance. Have a great week ahead :wink:

Hey @"marvifredo", anything to report yet? :thinking: Have a great weekend!

Hey @"khyati", welcome to our community! Sorry for the late reply. Is this still an issue? If so, can you give me a step-by-step account of your process? Everything from the time you take the video, to the time you view it, and all steps in between would be great! Please include information on the devices you’re using, and…

Hey again, @"lifeinthesound", I’m assuming that you’ve sorted this issue. If you have any other questions, we’ll be happy to help out :wink: Cheers! [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

Hey @"benniii", I just want to add a bit to what @"Rich" mentioned about being on your own if you take this route. As this configuration isn’t officially supported, our team will not be able to troubleshoot and assist if issues arise. Just something to keep in mind. Cheers

Hey @"jcourtneycozero", I’m sorry to hear that you are experiencing this issue as well. I’d like to make sure that we’re on the same page about the version of our app that you’re using. There currently isn’t a version 43.4.52, that I’m aware of. Did you perhaps mean 44.3.52? If this is is the case, then I suggest that you…

Hey everyone, Thanks for submitting your tickets, and for keeping the thread updated. @"cohenben", thanks for sharing your work-around with us here, and I’m glad you were able to get a ticket going. For future reference, you can use any of the options on our support page. You will only see support channels that are…

@"cohenben", were you able to get in touch with our support team? Have you resolved the issue? Let me know. Thanks! 

@"cohenben", thanks for getting back to me with that. Let’s go ahead and put you in touch with our support team. By submitting a ticket here, a member of our team will be able to have a look at your account through our support platform, and provide additional troubleshooting steps. Have a great weekend!

Hey guys, our team is looking into this as well, just to see if there’s anything that we can do on our end. I’ll get back to you all here, if I get any news to report. Have a great weekend :sunglasses:

Hey @"ChrisBln", welcome to our community! I think it would be better to put you in touch with our support team. You can submit a ticket here, and one of our agents can do some more account-specific troubleshooting with you. You’ll also have the option of having your case handled by one of our German-language support…

@"kirksel", I’m glad to hear that! Thanks for coming back and letting us know. Is your Note 8 running Android 7 (Nougat) or 8 (Oreo)? Havard, thanks for the details. I’ve looked up your ticket, and made sure it’s in the right queue for review. A member of our team will be in contact with you as soon as possible. Have a…

Hey @"Memories23", Thanks for getting back to me. Feel free to come back and let us know how this works out. Cheers!